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Contact HSBC

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It is our pleasure to assist you
At HSBC, we are committed to providing you with the highest level of customer service.

How may we help you?
Here at HSBC, we value your feedback. Please feel free to share with us your views and suggestions on how we can serve you better. Simply choose from the options below on how you want to reach us.

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Send us a message
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Your account's security and confidentiality is important to us. To learn more, please read our Privacy and Security Statement.

Please click on the button below to reach us. As information submitted through this form is not encrypted during transmission, please ensure the following :

  • Do not provide your account or credit card numbers or any other confidential information
  • Do not provide banking instructions within your message. To ensure the security of your account, we will process any account-related queries and instructions through this form.
  • For account-related queries and instructions, please log on to HSBC Personal Internet Banking.
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Contact us
HSBC Advance Call Center (02) 85-800 or
(02) 976-8000 or
HSBC Premier Call Center (02) 85-808 or
(02) 976-8080 or
Credit Card Call Center (02) 85-800 or
(02) 976-8000 or
HSBC Savings Bank Call Center (02) 85-800 or
(02) 976-8000 or
HSBC and HSBC Savings Commercial Banking Call Center
(for corporate concerns only)
(02) 85-878 or
(02) 976-7878 or

*for PLDT users only.

Visit us

Visit us at the following branches   

Write to us:

The Manager
Customer Relations Unit
9/f HSBC Centre, 3058 Fifth Avenue West
Bonifacio Global City, Taguig City 1634 Philippines

We assure you that your complaint will be handled with care and urgency. We aim to resolve most issues within ten working days of receiving your complaint. Some matters are more complex and can take a little longer to resolve. If that is the case, we’ll keep you informed of our progress.