Contact HSBC

HSBC Customer Services International Toll-Free Number

for HSBC Premier customers

How to dial the international toll-free number

Dial the applicable international access code before dialling the international toll-free number.
Example: If you are calling from a telephone in Hong Kong, dial 001 (access code for calls from Hong Kong) and then dial 80010085808

When dialling from: Telecom Provider: Use this international
access code:
Your complete dialing number is:
Canada Tata 011 +(011)-800-100-85-808
China China Netcom 00 +(00)-800-100-85-808
China China Tel 00 +(00)-800-100-85-808
France Orange 00 +(00)-800-100-85-808
Hongkong Reach HK 001 +(001)-800-100-85-808
Italy Tel. Italia 00 +(00)-800-100-85-808
Japan KDD 010 +(010)-800-100-85-808
Japan NTT 010 +(010)-800-100-85-808
Japan Softbank 010 +(010)-800-100-85-808
Malaysia TM 00 +(00)-800-100-85-808
Singapore Singtel 001 +(001)-800-100-85-808
Spain Telefonica 00 +(00)-800-100-85-808
Thailand Cat 001 +(001)-800-100-85-808
UK BT 0 +(0)-800-100-85-808
UK Vodafone UK 00 +(00)-800-100-85-808
USA AT&T 011 +(011)-800-100-85-808
USA Verizon 011 +(011)-800-100-85-808
USA Sprint 011 +(011)-800-100-85-808

HSBC Customer Services International Toll-Free Number

for HSBC Advance, HSBC credit card, HSBC Savings Bank, and other Personal Banking customers

How to dial the international toll-free number

Dial the applicable international access code before dialling the international toll-free number.
Example: If you are calling from a telephone in Hong Kong, dial 001 (access code for calls from Hong Kong) and then dial 80010085800

When dialling from: Telecom Provider: Use this international
access code:
Your complete dialing number is:
Canada Tata 011 +(011)-800-100-85-800
China China Netcom 00 +(00)-800-100-85-800
China China Tel 00 +(00)-800-100-85-800
France Orange 00 +(00)-800-100-85-800
Hongkong Reach HK 001 +(001)-800-100-85-800
Italy Tel. Italia 00 +(00)-800-100-85-800
Japan KDD 010 +(010)-800-100-85-800
Japan NTT 010 +(010)-800-100-85-800
Japan Softbank 010 +(010)-800-100-85-800
Malaysia TM 00 +(00)-800-100-85-800
Singapore Singtel 001 +(001)-800-100-85-800
Spain Telefonica 00 +(00)-800-100-85-800
Thailand Cat 001 +(001)-800-100-85-800
UK BT 0 +(0)-800-100-85-800
UK Vodafone UK 00 +(00)-800-100-85-800
USA AT&T 011 +(011)-800-100-85-800
USA Verizon 011 +(011)-800-100-85-800
USA Sprint 011 +(011)-800-100-85-800
Let us help you: Find contact details for HSBC Customer Services

It is our pleasure to assist you

At HSBC, we are committed to providing you with the highest level of customer service. Simply choose from the options below on how you would like to reach us.

Call

HSBC Advance customers

+63(2) 85-800 from Metro Manila
+1-800-1-888-0000 domestic toll-free through PLDT landlines

+63(2) 976-8000 or +800-100-85-800 from overseas
+(International Access Code Dial the international access code before dialling the international toll-free number. Click the link to view the list of available access codes. Example: If you are calling from a telephone in Hong Kong, dial 001 (access code for calls from Hong Kong) and then dial 80010085800.)-800-100-85-800 international toll-free for selected countries

HSBC Premier customers

+63(2) 85-808 from Metro Manila
+1-800-1-888-4722 domestic toll-free through PLDT landlines

+1-908-PREMIER or +63(2) 976-8080 or +800-100-85-808 from overseas
+(International Access Code Dial the international access code before dialling the international toll-free number. Click the link to view the list of available access codes. Example: If you are calling from a telephone in Hong Kong, dial 001 (access code for calls from Hong Kong) and then dial 80010085808.)-800-100-85-808 international toll-free for selected countries

HSBC credit card customers
HSBC Savings Bank customers
Other Personal Banking customers

+63(2) 85-800 from Metro Manila
+1-800-1-888-8555 domestic toll-free through PLDT landlines

+63(2) 976-8000 or +800-100-85-800 from overseas
+(International Access Code Dial the international access code before dialling the international toll-free number. Click the link to view the list of available access codes. Example: If you are calling from a telephone in Hong Kong, dial 001 (access code for calls from Hong Kong) and then dial 80010085800.)-800-100-85-800 international toll-free for selected countries

Commercial Banking customers

+63(2) 85-878 from Metro Manila
+1-800-1-888-5878 domestic toll-free through PLDT landlines

+63(2) 976-7878 from overseas

 

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Please click on the button below to reach us. As information submitted through this form is not encrypted during transmission, please ensure the following :

  • Do not provide your account or credit card numbers or any other confidential information
  • Do not provide banking instructions within your message. To ensure the security of your account, we will process any account-related queries and instructions through this form.
  • For account-related queries and instructions, please log on to HSBC online banking.
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The Manager
Customer Relations Unit
9/f HSBC Centre, 3058 Fifth Avenue West
Bonifacio Global City, Taguig City 1634 Philippines

We assure you that your complaint will be handled with care and urgency. We aim to resolve most issues within ten working days of receiving your complaint. Some matters are more complex and can take a little longer to resolve. If that is the case, we’ll keep you informed of our progress.

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Making a Complaint

If you have any concerns about a procedure or have encountered a problem with our service, we want you to tell us about it. We are here to listen to you and help resolve your complaints as soon as possible.

  • Your complaint will be dealt with utmost confidentiality by employees who have the necessary experience and authority for such purpose, and are not directly related to the subject matter of the complaint.
  • You have our assurance that we take your feedback seriously and we want to put matters right as soon as we can.
  • Where appropriate, we will take the necessary steps to prevent any recurrence of the concern you have raised.
  • Once your complaint is received, we will strive to acknowledge receipt within two (2) business days, conduct a thorough review of the matter and respond promptly within our committed service level time frame of ten (10) business days.
  • Some matters may be more complex and may take a little longer to resolve, in which case we will keep you updated on our progress.
  • If, for any reason, you are not entirely satisfied with any aspect of our service, we want to hear from you to help us make things right.
  • You may also refer the matter to the Financial Consumer Protection Department of the Bangko Sentral ng Pilipinas (BSP) by sending them an e-mail at consumeraffairs@bsp.gov.ph. You may also call them at (02) 708-7087. HSBC fully cooperates with the BSP in the handling of complaints.

Before you contact us, please read our Internet Privacy Statement. Because this e-mail is being sent over the internet and not via an encrypted connection, we ask that you do not submit any confidential details or instructions relating to your accounts with HSBC. For account related complaints and instructions, please log on to online banking or call us at our Customer Service hotlines.To maintain security and confidentiality of your account, we will not action on any account related queries and instructions received through this form.


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The Hongkong and Shanghai Banking Corporation Limited and HSBC Savings Bank (Philippines), Inc. are entities regulated by the Bangko Sentral ng Pilipinas (BSP).