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Contact HSBC

It is our pleasure to assist you

It is our pleasure to assist you
At HSBC, we are committed to providing you with the highest level of customer service. Simply choose from the options below on how you would like to reach us.

Email us

Your account's security and confidentiality is important to us. To learn more, please read our Privacy and Security Statement.

Please click on the button below to reach us. As information submitted through this form is not encrypted during transmission, please ensure the following :

  • Do not provide your account or credit card numbers or any other confidential information
  • Do not provide banking instructions within your message. To ensure the security of your account, we will process any account-related queries and instructions through this form.
  • For account-related queries and instructions, please log on to HSBC online banking.
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Contact us
    From the Philippines From
HSBC Advance customers Call (02) 85-800 or
(02) 976-8000 or
(+632) 976-8000
HSBC Premier customers Call (02) 85-808 or
(02) 976-8080 or
(+632) 976-8080
HSBC credit card customers Call (02) 85-800 or
(02) 976-8000 or
(+632) 976-8000
HSBC Savings Bank customers Call (02) 85-800 or
(02) 976-8000 or
(+632) 976-8000
HSBC and HSBC Savings Commercial Banking customers
(for corporate concerns only)
Call (02) 85-878 or
(02) 976-7878 or
(+632) 976-7878

*for PLDT users only.

Visit us

Visit us at the following branches   

Write to us:

The Manager
Customer Relations Unit
9/f HSBC Centre, 3058 Fifth Avenue West
Bonifacio Global City, Taguig City 1634 Philippines

We assure you that your complaint will be handled with care and urgency. We aim to resolve most issues within ten working days of receiving your complaint. Some matters are more complex and can take a little longer to resolve. If that is the case, we’ll keep you informed of our progress.

How may we help you?
Here at HSBC, we value your feedback. Please feel free to share with us your views and suggestions on how we can serve you better.

Making a Complaint
If you have any concerns about a procedure or have encountered a problem with our service, we want you to tell us about it. We are here to listen to you and help resolve your complaints as soon as possible.

  • Your complaint will be dealt with utmost confidentiality by employees who have the necessary experience and authority for such purpose, and are not directly related to the subject matter of the complaint.
  • You have our assurance that we take your feedback seriously and we want to put matters right as soon as we can.
  • Where appropriate, we will take the necessary steps to prevent any recurrence of the concern you have raised.
  • Once your complaint is received, we will strive to acknowledge receipt within two (2) business days, conduct a thorough review of the matter and respond promptly within our committed service level time frame of ten (10) business days.
  • Some matters may be more complex and may take a little longer to resolve, in which case we will keep you updated on our progress.
  • If, for any reason, you are not entirely satisfied with any aspect of our service, we want to hear from you to help us make things right.
  • You may also refer the matter to the Financial Consumer Protection Department of the Bangko Sentral ng Pilipinas (BSP) by sending them an e-mail at You may also call them at (02) 708-7087. HSBC fully cooperates with the BSP in the handling of complaints.

Before you contact us, please read our Internet Privacy Statement. Because this e-mail is being sent over the internet and not via an encrypted connection, we ask that you do not submit any confidential details or instructions relating to your accounts with HSBC. For account related complaints and instructions, please log on to online banking or call us at our Customer Service hotlines.To maintain security and confidentiality of your account, we will not action on any account related queries and instructions received through this form.

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