Today, make a greener statement: Moving from paper to e-Statements in 2015

Credit Card e-Statement

Moving from paper credit card statements to e-Statements

Effective March 2016, you'll start receiving credit card e-Statements in place of paper statements. This is in line with our efforts to reduce paper consumption and contribute to the sustainable development of the Philippines – all while ensuring you receive your statements in the most convenient, secure, and timely way possible. With e-Statements, you can view, download, and print a free electronic version of your credit card statement that looks just like the paper version you receive by mail.

Features and Benefits

You won't miss paper statements with these benefits:

  • Get your statements on time via email and online banking* so you won't miss out on your payment due dates
  • No more lost, damaged, or misplaced statements
  • Safe and secure - delivered to your email in password-protected PDF form
  • Receive email and text message notifications every time your e-Statement is ready
  • Save trees by reducing paper consumption

* Requires access to online banking. Not yet registered? Register now

What do you need
to do?

Help us ensure that you will receive your e-Statements on time

Update your:

  • Email address

  • Mobile phone number


(02) 85-800
(02) 976-8000

Get started with
online banking

Not yet registered for online banking? Sign up here for fast, easy online access to your accounts and e-Statements

Register for online banking

What happens next?

A welcome message will be sent to your registered email address and mobile phone number. The welcome message sent to your email includes pre-defined password information, which you’ll use to view your e-Statement. Your credit card e-Statement will be delivered in password-protected PDF form to your email in March 2016.

What do you need to do?

Please help us ensure you will receive your e-Statements on time. Update your chosen email address and mobile number by calling Customer Services at (02) 85-800 or (02) 976-8000 or by sending an email to

If you wish to continue receiving credit card paper statements, please call or email Customer Services.

Help & Support

Any questions?

We're here to help you should you have any questions about e-Statement.

Reference Number RBWMRC05AUG2015
The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (BSP). For inquiries or complaints, please call HSBC's Customer Services at (02) 85-800 from Metro Manila, 1-800-1-888-0000 PLDT domestic toll-free, +63(2) 976-8000 from overseas, or send an email to If you want to find out more about HSBC's customer feedback procedures, please visit You may also contact the BSP Financial Consumer Protection Department at (02) 708-7087 or Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.