Secure your credit card
For your security, immediately sign at the back of your credit card upon receipt.
Do not freely divulge your credit card details such as card number or expiry date to any person or means without verifying the legitimacy of the person or manner. Do not fall victim to phishing websites or emails or prank calls asking for your credit card details. Be smart in determining the need to divulge these information and the manner it will be done. Your issuing bank will never call you to ask for your credit card or your account information. Should you receive such calls or letters, always call your issuing bank on the number at the back of your credit card for verification.
Keep your credit card in a secure place. Personally hand over your credit card to the cashier when paying. Be alert when your card is not returned to you after an unusually long period. Always make sure that the amount on the transaction slip is the actual amount of your purchase before you sign. Never sign a blank transaction slip.
Secure your card while shopping. If your card gets lost, immediately call your issuing bank to avoid paying for fraudulent transactions.
Memorize your PIN for ATM Cash Advance Transactions. Don't use PIN combinations that could easily be guessed, such as your birthday.
Pay your credit card bills on time.
When paying by cheque or through any ATMs, please pay at least 3 days before your payment due date to allow for a 3-day clearing or payment transfer.
Maintain your credit card standing by paying the total outstanding balance or at least the minimum amount due on or before due date to avoid penalties.
Avoid Penalty charges.
Always pay your bills on time to avoid penalties. Check your statement of account for payment details and payment due date. Remember that you will not be charged for any interest if you settle your balances in full on or before your due date.
Finance charges will only be imposed when balances are not settled in full on due dates. Always check your statement of account for payment details.
Do not overspend.
Charge to your credit card only what you can afford and pay. Maintain your credit card in good standing by paying the total outstanding balance or at least the minimum amount due on or before your due date to enjoy your credit card's full benefits.
Communicate with your card company.
Keep a list of your credit card numbers and card company's hotline numbers. Immediately notify your issuing bank in case of disputes, questions or to report a lost or stolen card.
Majority of issuing banks have invested in 24x7 customer service helpdesks to assist you locally or internationally. Always call them for any credit card concerns. They appreciate your feedback in order to serve you better. Their hotline numbers are normally indicated at the back of your credit card.
Always notify your issuing bank of any changes in your contact details and address.
If you have any concerns or problems with a collection agent, please report it right away to your issuing bank. Make sure to take note of the name of the collection agent, the name of the collection agency and the date and time of the call.
Always check the details of your statement of account. For any error, immediately call your bank's customer hotline number usually indicated at the back of your credit card.
Before travelling abroad, advise your issuing bank so your credit card transactions can be safely monitored. Keep a record of your credit card numbers, expiration date and contact numbers of your issuing bank for emergency cases such as the loss of your card.
Safely shop online.
To ensure that you are not logged on to a spoofed website, check that the URL address starts with "https". Moreover, there should be padlock icon located at the lower right portion of the webpage to indicate that it is secured website.
When making purchases over the internet, deal only with reputable websites. Use your internet browsers and not hyperlinks to access websites.
Report erring merchants.
DTI's Department Administrative Order Number 10 Series of 2006 prohibits any surcharge, extra charge or additional charge over and above the price tag on items purchased using credit cards for payment. You should report establishments that have different cash and credit card prices. To report, call DTI Direct at 751-3330.
Source: Credit Card Association of the Philippines
You can make it happen! Managing your money is a possibility and HSBC is here to help you. Know your financial goals and create a plan to forecast your expenses. Develop the discipline of planning and good financial stewardship. Know your limitations and priorities. Be focused.
With these, you can achieve your set financial goals. For other tips, check this guide to help you balance your budget, manage your credit card, and pursue your personal financial health.
A good credit record is very valuable to you as this information is used by banks, finance companies, and credit card companies when they are deciding whether to approve your application for a new loan or card, or when managing existing credit such as increasing your borrowing limit.
It takes time to build up a good credit record. Making all your card payments on time, avoiding defaults on loans, not filing for bankruptcy, or not having any court action taken against you for non-payment of debts all adds to a good credit history. Long years of managing your finances well, builds up and, if you have a record of good repayment, a lender is more likely to offer you credit, and you may find they will also offer it at lower rates of interest.
Treat your credit record like a precious commodity that's hard to replace once you lose it. You need to protect it carefully as it will affect your chances of getting a loan / credit card application approved when you really need it. Credit can help you manage your financial affairs and your ability to fulfill your dreams, and managing your financial affairs well will help you improve your credit record.
When you use credit, you get your money or goods immediately. The interest you pay is the cost of being able to get the
money or goods now. You can buy a car on installment terms, use a credit card to buy clothes, take out a loan to pay for
a holiday, or a mortgage to buy a house. But never forget: if you borrow money, you have to repay it sooner or later,
and you will pay back more than you borrowed in the first place.
Before you borrow, or use your credit card, always ask yourself the following:
• Do I really need this item?
• How much do I already owe?
• How much extra will all of these repayments really cost me?
• Can I really afford this?
Use a budget planner to see how much you are already spending of what you've got coming in. And remember to leave
a margin for emergencies. Put this in an account where you have easy access to it. If you really can't afford to save, it's
unlikely that you can afford to repay a new loan.
Be tough with yourself. You might want a new TV set, but will you really be able to keep up the monthly repayments? Try
saving the amount of the monthly payment each month for a few months first. If this doesn't cause you any problems, you
can probably afford the loan.
1. Always keep track of what you've bought with your credit card.
2. Taking regular cash advances is generally not a good idea - it's still money you will have to repay and, if you use it to repay other loans, or to top up your salary, all you are doing is increasing your debt, which will not help you to get your finances in order.
Always try to have some money set aside for the future. It will help if something unexpected happens. If you only have loans, it will be much harder to manage. If you have money left over each week or month, always aim to put some aside for savings for you and your family future emergencies .Aim for an emergency fund up to 6 months of your salary.
The price of the loan is the interest you have to pay on a monthly basis that will affect the amount of money that you have
available at the end of the day. To compare the cost of different types of loans, look at the annual interest rates and any
The annual interest rates - sometimes shown as an APR (annual percentage rate of charge) - are a guide to the cost of the
credit deal. As a general rule, if the period of the loan is the same, the lower the annual interest rate, the better the deal.
The longer you take to repay a loan or credit card, the more it will cost you in interest.
You should always aim to finish repaying a loan before you need to replace or pay again for what you have bought.
Always look carefully at credit agreements. If you are in any doubt get advice, ask the Bank staff, and do it quickly. You have
• How much will the monthly payments be and how long will you have to pay them?
• Are there any other charges besides the interest?
• What happens if you can't keep up the repayments?
• Can you settle an agreement earlier without penalties?
The longer you take to repay a loan or credit card, the more it will cost you in interest.
Make sure that when you take up a loan / credit facility, that you fully understand the charges as well as the terms and conditions. HSBC staff will be able to assist you by working through with you, the amount of money left for your spending after proposed loan / credit card repayments.