| 1. | What is the Triple Your Miles program all about? |
| | The Triple Your Miles program is a spending rewards program that provides Mabuhay Miles Visa cardholders with the opportunity to earn more Miles when they use their card at participating merchants. When used at a Triple Your Miles program partner merchant, Mabuhay Miles Visa Classic and Mabuhay Miles Visa Gold cardholders earn 2 Miles and 3 Miles for every Php45 spend respectively. |
| | As such, one can earn double or even triple the Miles you normally earn with your Mabuhay Miles Visa card. What's great about this is that you will continue to earn 1 Mile for every Php45 you spend on the card everywhere else. This allows you to enjoy the Mileage rewards you have always had when using your card for day-to-day expenses such as gas, groceries, etc. |
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2. | What is the difference between the Triple Your Miles program and the regular Mileage Rewards program of the Mabuhay Miles Visa? |
| | With the Triple Your Miles program, you are rewarded up to triple the Miles whenever you use your Mabuhay Miles Visa card at participating Triple Your Miles program partner merchants. |
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3. | What are the participating Triple Your Miles partner merchants? |
| | Please refer to the attached list. |
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4. | Is the Triple Your Miles program a permanent feature of the card? |
| | Yes, the Triple Your Miles program is an ongoing benefit for Mabuhay Miles Visa cardholders. On a regular basis, you will be informed of new merchants participating in the event with varying promo periods. |
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5. | Do I need to pay anything to participate in the Triple Your Miles program? |
| | There is absolutely no cost to participating in the program. All you need to do is simply use your Mabuhay Miles Visa card in a Triple Your Miles program partner merchant. Please make sure you sign on an HSBC charge slip to ensure that we capture the transaction in our system and award you with your bonus Miles instantly. |
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6. | How do I know how much Bonus Points/Miles I earned in the previous month? |
| | You can refer to the Bonus Points summary in your Statement of Account. You will see in your summary the total number of Bonus Points/Miles you earned for that particular billing period. |
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7. | What if the merchant did not let me use an HSBC charge slip when signing for my bill? |
| | Please tell them to swipe your card on the HSBC terminal. In case the merchant says that this is not possible for whatever reason, please keep your charge slip for reference when you report the problem to the Card Center. |
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| 8. | Can I participate in the Triple Your Miles program using my other credit cards from HSBC? |
| | No. The Triple Your Miles program is an exclusive benefit reserved for Mabuhay Miles Visa cardholders. |
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| 9. | Why do Mabuhay Miles Visa Gold cardholders enjoy a higher number of Miles? |
| | Being one of our top spending customers, Mabuhay Miles Visa Gold cardholders enjoy the privilege of taking advantage of better benefits available in their credit card. |