| Important Information About Your HSBC Credit Card |
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| When to pay |
If the Payment Due Date falls on a holiday, please pay on the banking day prior to your Payment Due Date. Payments made in LBC and SM Payment Centers should be made one (1) banking day before your Payment Due Date. For payments using regional checks, please pay six (6) banking days before your Payment Due Date. Your credit limit will be replenished only after payments have been posted to your credit card. For check payments, credit limit will only be replenished after the funds have been cleared. Your Payment Due Date is 21 to 25 days after your cut-off date. Please don't hesitate to contact us at (02) 85-800 if you still have not received your statement of account a week before your usual Payment Due Date. All checks should be made payable to HSBC Credit Card. Please write your name, credit card number and telephone number at the back of the check. |
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| Where to Pay |
| You may pay your credit card bill through any of the following: |
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- Over-the-counter payments:
Allied Bank, Banco de Oro, LBC Express Inc., SM Department Store, SM Hypermarket and selected SM Supermarket branches.
- For LBC and SM Payment Centers - pay at least one (1) banking day before 12 noon of Payment Due Date
It is advisable to bring your statement of account or your HSBC Credit Card when paying.
- Payment via automated channels:
For depositors of member banks: BancNet ATMs, BancNet Online, MegaLink and PhoneLink
For depositors of the following banks (subject to enrollment at your branch of account*):
- Banco de Oro - ATMs, internet, phone and mobile banking
- BPI and BPI Family Bank - ExpressPhone, Express Online or selected ATMs
- HSBC and HSBC Savings Bank - internet banking at www.hsbc.com.ph, Automatic Debit Arrangement, Personal Telephone Banking, and ATMs located in HSBC and HSBC Savings branches
- Metrobank and Metrobank subsidiaries - branch counters, ATMs, mobile/internet banking, and Metrophone
- Security Bank - ATMs, mobile banking and Telebanker
- Unionbank - ATMs and internet banking
- Payment via other channels: BDO Cash Card, BPI payment drop boxes,
Easy Pay Machines located in HSBC and HSBC Savings Bank branches
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| Annual and Mileage Program Fees |
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| Finance Charge Computation |
| If you pay the Closing Balance/Total Amount Due in full on or before Payment Due Date and have no cash advance transactions, no finance charge shall be imposed. However, if you pay any amount less than the Closing Balance/Total Amount Due or make a cash advance transaction, you will be considered a borrower. In such cases, finance charge at the prevailing interest rate indicated hereunder is applied using the average daily balance method on your Opening Balance/Previous Balance and all new transactions posted (including any fixed monthly installment amount/s) within the statement period computed from the posting dates of the transactions until the end of the current statement period. Monthly finance charge on cash advance transactions are computed from transaction date until the amount is fully paid. |
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| Installment Amount Due |
| If you have installment transactions (including balance
transfer transactions), your monthly installment amount shall be posted
as a regular transaction and shall form part of the total outstanding balance
due (Closing Balance/Total Amount Due) on each statement of account. If
you revolve any portion of your total outstanding balance due on any given
month, your monthly installment amount shall be included in the computation
of finance charges for that month. |
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| Cash Advance |
Your cash advance limit is set as a portion of your
regular credit limit and may be changed from time to time without prior
notice. The cash advance limit is replenished on your next cut-off date
only after payment has been posted or funds have been cleared (for check
payments). Cash advances transactions may be made through any ExpressNet
ATM, MegaLink ATM and ATMs with the Plus or Cirrus logo and will require
a PIN (Personal Identification Number). If you have forgotten your PIN,
please contact us at (02) 85-800 for a reprint.
Every cash advance transaction made on the card is subject
to a service fee of 3% of the withdrawn amount or P500 whichever is higher,
or such other amount as may be set by HSBC from time to time. In addition
to the cash advance service fee, your cash advance transactions shall
also incur finance charges at the prevailing monthly interest rate indicated
above applied to the cash advance amount from transaction date until the
amount is fully paid. |
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| Late Charge |
| A Late Charge of 7.5% of the Minimum Amount Due or P500,
whichever is higher, will be charged on your next billing statement for
failure to pay at least the Minimum Amount Due on or before Payment Due
Date. |
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| Returned Check Fee |
A fee of P300 will be charged for check payments which
were returned due to reasons such as but not limited to insufficient funds,
unsecured deposit, stop payment order or closed account. |
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| Cost of collection and/or attorney’s fees |
| If HSBC needs to refer your case to a collection agency
or to an attorney-at-law, you are liable to pay the cost of collection and/or
attorney’s fee, which is 25% based on the outstanding obligation,
and the expenses of litigation and judicial cost as applicable. |
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| Overlimit Fees |
| An Overlimit Fee of P500 will be charged to your credit
card account if your Closing Balance/Total Amount Due exceeds your approved
credit limit on your cut-off date. |
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| Sales Slip Retrieval Fee |
| A fee of P275 will be charged for each sales slip retrieved
upon your request, for whatever reason. |
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| Supplementary Cards |
| The Primary cardholder shall be liable for all purchases
and cash advances made, including all interest and charges incurred through
the use of his/her Supplementary card/s. Primary and Supplementary cardholders
share the same credit limit. |
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| Foreign currency transactions |
| All charges, advances or amounts in currencies other than
Philippine pesos shall be automatically converted at the time of posting
to the billing currency (Philippine pesos) at VISA/MasterCard’s foreign
exchange selling rate, and shall be charged additional fees equivalent to
the following: reimbursement cost for the assessment fee charged by VISA/MasterCard
to HSBC equivalent to 1% of the converted sum and HSBC’s service fee
equivalent to 1% of the converted sum. HSBC only accepts payment in Philippine
pesos. |
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| Card Replacement |
| HSBC may replace your HSBC credit card from time to time. |
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| Bonus Points |
| All transactions (excluding cash advance, charges and fees) made on
your personal HSBC credit card will earn Bonus Points as follows:
| Card Type |
Earning of Bonus Points |
RED MasterCard
HSBC MasterCard / Visa Classic
HSBC MasterCard / Visa Gold
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1 Bonus Point for every P10 spent |
| HSBC Premier MasterCard credit card |
1 Bonus Point for every P5 spent |
| Mabuhay Miles Visa Classic / Gold |
1 Bonus Point for every P45 spent |
Bonus Points generated by card spending of Supplementary
Cardholders shall automatically accrue to the Primary Cardholder's account.
Only those Cardholders whose card accounts are valid (i.e. card must not
be delinquent, suspended, or cancelled) and in good standing will be eligible
to use their Bonus Points. Such use of Bonus Points is subject to specific
terms and conditions for each type of card.
Supplementary Cardholders cannot redeem Bonus Points
for Rewards Items or convert to air miles unless authorized in writing
by the Primary Cardholder.
For HSBC Visa/MasterCard Classic and Gold Card Cardholders, RED MasterCard cardholders and Mabuhay Miles Visa Classic and Gold Cardholders, Bonus Points are valid up to two (2) years from the time they are earned and posted and shall in most cases expire on the Cut-Off date of the month shown as the expiry month on such Card. For HSBC Premier credit cardholders, Bonus Points earned will be valid up to three (3) years from the time they are earned and posted and shall in most cases expire on the Cut-Off date of the month shown as the expiry month on such Card. A reminder notice on the expiry on your Bonus Points shall be posted on your billing statement at least one (1) month before the date of expiry. |
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| Queries About Your Bill |
| If you need further assistance regarding an error or
clarification about your bill, please do not hesitate to send your inquiries
or requests together with a copy of your valid ID, through our Customer Service Faxline (02) 755-5050 within thirty
(30) days of the statement date. You may also us a message through online@hsbc
by visiting our website at www.hsbc.com.ph. The statement will be considered
accurate if no advice is received by HSBC within this period.
To request for a reprint of your statement, please have your credit card
number and On-Call PIN ready before calling. Simply dial (02) 85-800,
press 2 (Credit Card Service), 7 (Other Services) and 1 (Request a Statement). |
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| Lost or Stolen Cards |
| To protect yourself from fraudulent or unauthorized use
of your credit card, immediately report your lost/stolen credit card by contacting us at (02)
85-800 or 1-800-1-888-8555 (for PLDT users) if you are outside Metro Manila
but within the Philippines. Your liability for all purchases and/or cash
advance made through the use of you lost or stolen card will cease upon
your verbal notification to HSBC. |
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| Card Replacement Fee |
| A fee of P400 shall be charged for each replacement of lost, stolen or damaged card. |
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| e-Credit Card Statements |
| You can download and access your credit card statements
through our Internet banking service. Visit www.hsbc.com.ph to enroll. Please
note that you will need your Cash Advance PIN to register for this service.
For your added protection, a Security Device which you will need to access
your accounts will be sent to you upon registration. |
