Your
Security Device has been designed as a portable way for
you to further ensure your security on HSBC's Personal Internet
Banking service. All active customers will receive their
initial Security Device free of charge. Replacements, due
to loss or damage, will be subject to a Php 500 fee.
For further assistance in maintaining the
operability of your Security Device, please follow the guidelines
below.
Caring
for your Security Device
DO
Keep your Security Device in a safe
and secure place, where it is unlikely to be lost
or taken by others
Keep your Security Device dry and
safe from large temperature fluctuations
Personalise your Security Device
as you would a key, or other security object. Attaching
stickers, key chains, and different coloured chords
is fine, as long as the decoration does not give out
information that would allow someone to specifically
identify the Security Device with you (name, address,
etc.)
Call our Call Centre numbers below, if the message, "BATT", appears
on the LCD screen of your Security Device. This message
means that the device's battery is running low, and
that you will require a replacement device. Please
note that there is no way for you to replace the battery.
Tampering with the internal parts of your Security
Device will cause the device to malfunction.
HSBC and HSBC Savings Premier Hotline - (02) 85-800 (for Premier bank account and credit cards holders only) HSBC PhoneBanking Hotline - (02) 85-800 (for HSBC bank account holders only) HSBC Savings PhoneBanking Hotline - (02) 85-800 (for HSBC Savings bank account holders only) 24-Hour Credit Card Services Hotline - (02) 85-800 (for HSBC credit card holders only)
DO NOT
Submerge your Security Device in
water. The Security Device has been designed to be
water-resistant, but not waterproof. Submerging your
Security Device in water will cause it to malfunction.
Expose your Security Device to extreme
temperatures. Leaving your device in areas with abnormally
high or low temperatures (car trunk, clothes dryer,
sun, etc.) may damage the plastic shell and cause
problems with the device itself.
Drop your Security Device from large
heights, step on it, or otherwise physically stress
the Security Device. Your Security Device has been
designed to tolerate the normal day-to-day stress
levels associated with daily handling. The device
will be damaged if exposed to abnormal conditions.
Open your Security Device. Your
Security Device has several tamper proof features.
Opening the device, removing the battery or circuit
board, etc. will cause the device to malfunction.
DO
