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Why
is HSBC issuing the Security Device to online@hsbc
customers? |
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HSBC is committed
to protecting the security of our online@hsbc
customers. HSBC has made the decision to issue a Security
Device to all online@hsbc
customers to offer better protection from a variety of potentially
damaging attacks. These attacks include:
| Identity
theft |
Where a fraudster
obtains personal details of a victim, and uses these
details to complete fraudulent activities such as
applying for loans, credit cards, ordering checkbooks,
etc. |
| Trojans
(Keylogging/Screen Capturing) |
Where a victim discloses their
confidential credentials to a fraudster by a Trojan
unknowingly downloaded on their PC |
| Phishing |
Where a fraudster "phishes"
for confidential information from a customer by pretending
to be from a legitimate source such as a bank or a
financial institution. These details are later re-used
to carry out fraudulent transactions. |
| Shoulder
surfing |
Where a fraudster observes a victim entering their
confidential details, and then re-uses these details
to carry out fraudulent transactions.
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Why
has HSBC selected the Security Device, rather than other security
measures? |
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The Security Device
has been selected by HSBC as the technology that best meets
our customers' need for flexibility and portability, and
our business volume requirements. The Security Device provides
the following benefits to our customers:
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The Security Device
itself generates the Security Code. As there is no
dependency on a third party for security code generation,
our customers do not need to rely on another party's
service standard to access Internet banking. |
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The generation of the security
code is not dependent on capacity issues, signal availability
or the geographical location of our customers. |
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The Security Device is small,
light and portable. It can be used on any internet-enabled
PC. It does not require downloads, set-ups, system
adjustments, etc. |
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How
do I get a Security Device? |
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HSBC will be sending
a Security Device to all of our active Personal Internet Banking
service customers in phases. For prompt delivery, please ensure
that your address on record with HSBC is current and up-to-date. |
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How
long does the battery last? |
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The battery in the
Security Device has been designed to last three to five
years. When your battery begins to run low, the message,
"BATT" will appear in the LCD screen. At this point, you
should call our Call Centre numbers below
to have a replacement device sent to your correspondence
address.
HSBC and HSBC Savings Premier Hotline - (02) 85-808
HSBC and HSBC Savings Business Telephone Hotline - (02) 85-878
HSBC PhoneBanking Hotline - (02) 85-800
HSBC Savings PhoneBanking Hotline - (02) 85-800
24-Hour Credit Card Services Hotline - (02) 85-800 |
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What
if I lose or damage my Security Device? |
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If you lose or damage
your Security Device, please call our Call Centre numbers below to order a replacement device.
HSBC and HSBC Savings Premier Hotline - (02) 85-808
HSBC and HSBC Savings Business Telephone Hotline - (02) 85-878
HSBC PhoneBanking Hotline - (02) 85-800
HSBC Savings PhoneBanking Hotline - (02) 85-800
24-Hour Credit Card Services Hotline - (02) 85-800 |
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Is
it safe to send the Security Device by mail? |
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Prior to use, the Security
Device must be activated. Security Device activation requires
the correct entry of the UserID and password, and attached
to the account. Until activation has been completed, the Security
Device has no security value. It is safe to send the device
by mail, as a fraudster would not be able to attach the Security
Device to your profile to commit fraudulent transactions unless
they have all of your Personal Internet Banking credentials.
If you suspect that someone may have gained access to your
password, please notify HSBC, and change your password, as
soon as possible. |
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