Your account's security and confidentiality is important to us. To learn more, please read our Privacy and Security Statement.
As information submitted through email is not encrypted during transmission, please ensure the following:
Come talk to us face to face.
You can address post to:
Customer Relations Unit
7/F HSBC Centre, 3058 Fifth Avenue West
Bonifacio Global City, Taguig City 1634 Philippines
We assure you that your complaint will be handled with care and urgency. We aim to resolve most issues within 10 working days of receiving your complaint. Some matters are more complex and can take a little longer to resolve. If that is the case, we’ll keep you informed of our progress.
For inquiries or complaints, please call HSBC's Customer Services at +63(2) 85-800 from Metro Manila,
+1-800-1-888-8555 PLDT domestic toll-free, +63(2) 976-8000 from overseas, (country code) + 800-100-85-800 international toll-free for selected countries, or send an email to email@example.com. If you want to find out more about HSBC's customer feedback procedures, please visit hsbc.com.ph/feedback.
The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral). You may also contact the Bangko Sentral Financial Consumer Protection Department at
(02) 708-7087 or firstname.lastname@example.org.
Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.