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HSBC Premier customers

+63(2) 85-808 from Metro Manila

+1-800-1-888-4722 domestic toll-free for calls outside Metro Manila through PLDT landlines
 

+63(2) 976-8080 or +800-100-85-808 from overseas 

+ (International Access Code) 800-100-85-808 international toll-free for selected countries

HSBC Advance customers

+63(2) 85-800 from Metro Manila

+1-800-1-888-0000 domestic toll-free for calls outside Metro Manila through PLDT landlines
 

+63(2) 976-8000 or +800-100-85-800 from overseas 

+ (International Access Code) 800-100-85-800 international toll-free for selected countries

HSBC credit card customers, HSBC Savings Bank customers and other Personal Banking customers

+63(2) 85-800 from Metro Manila

+1-800-1-888-8555 domestic toll-free for calls outside Metro Manila through PLDT landlines
 

+63(2) 976-8000 or +800-100-85-800 from overseas 

+ (International Access Code) 800-100-85-800 international toll-free for selected countries

Commercial Banking customers

+63(2) 85-878 from Metro Manila

+1-800-1-888-5878 domestic toll-free for calls outside Metro Manila through PLDT landlines
 

+63(2) 976-7878 from overseas 

Email us

Your account's security and confidentiality is important to us. To learn more, please read our Privacy and Security Statement.

As information submitted through email is not encrypted during transmission, please ensure the following:

  • Do not provide your account or credit card numbers or any other confidential information
  • Do not provide banking instructions within your message. To ensure the security of your account, we will not process any account-related queries and instructions through this form.
  • For account-related queries and instructions, please send us a secured message by logging on to HSBC online banking using your security device

Write to us

You can address post to:

The Manager
Customer Relations Unit
7/F HSBC Centre, 3058 Fifth Avenue West
Bonifacio Global City, Taguig City 1634 Philippines
 

We assure you that your complaint will be handled with care and urgency. We aim to resolve most issues within 10 working days of receiving your complaint. Some matters are more complex and can take a little longer to resolve. If that is the case, we’ll keep you informed of our progress.

For inquiries or complaints, please call HSBC's Customer Services at +63(2) 85-800 from Metro Manila, 
+1-800-1-888-8555 PLDT domestic toll-free, +63(2) 976-8000 from overseas, (country code) + 800-100-85-800 international toll-free for selected countries, or send an email to hsbc@hsbc.com.ph. If you want to find out more about HSBC's customer feedback procedures, please visit hsbc.com.ph/feedback.

The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral). You may also contact the Bangko Sentral Financial Consumer Protection Department at 
(02) 708-7087 or consumeraffairs@bsp.gov.ph.

Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.