We take your security very seriously. In order to protect you and our systems, we are making changes to all HSBC websites over the coming weeks that mean some of the oldest web browser versions will no longer be able to access these sites. Generally, the latest versions of a browser (like Internet Explorer, Google Chrome, Apple Safari, etc.) and an operating system family (like Microsoft Windows, MacOS) have the most up-to-date security features.
If you are not using recent browser versions, please upgrade your browser to the latest version via their websites or search online for advice on how to do this.
To find out more about how to protect yourself online, please visit our online security pages.
In today's increasingly connected world, it's more important than ever to ensure your security - especially when it comes to banking. That's why we're introducing HSBC Safeguard: a series of initiatives designed to provide better protection for all of our customers from fraud and financial crime across our global processes and systems.
Our systems and processes rely on us having the most up-to-date information about all of our customers. Soon you will be asked to do one or all of the following:
We understand that this may cause some inconvenience, and we apologise in advance for this, but we will work with you to ensure the process is as simple and straightforward as possible.
People have always found ingenious ways to protect their money. At HSBC, we're constantly finding new ways to help keep your money safe. Like the new HSBC Secure Key - a portable device designed to make sure only you can access your personal finances.
Free when you register to online banking with your HSBC bank accounts.
With the new HSBC Secure Key, more transactions are now protected to help keep your money safe.
The HSBC Secure Key is free for HSBC bank account holders. For other customers, a PHP500 fee will apply.
Replacing your defective Secure Key is free. Replacing a lost, stolen or damaged Secure Key will incur a charge of PHP500.
HSBC Premier customers
HSBC Advance customers
HSBC credit card/HSBC Savings Bank customers
Get some peace of mind when you're shopping online. With HSBC Secure Pay, you'll get an extra level of protection for your online purchases.
To protect your transaction, HSBC will ask you to create a password. It's similar to your ATM PIN (Personal Identification Number) and it will help ensure that you are the only one registered to use your credit card online.
A personal message will add a layer of protection on top of your confidential password. This personal message is designed to confirm that your transaction is authenticated by HSBC and prove that you are the authorized HSBC Credit Cardholder.
To register to Secure Pay, you will need:
Step 1: Log on to HSBC online banking.
Step 2: Once logged on, select Products & services from the menu at the top of the page. Under Credit Cards, select either Enroll in Verified by Visa or Enroll in Mastercard SecureCode. A registration page will open in a new window.
Step 3: Follow the straightforward instructions in the registration page.
Shopping online is fast growing to be part of our everyday lives. We can virtually do almost anything - buying your favorite things, booking tickets, and many more! It's easy and convenient especially with your HSBC Credit Card.
Just a friendly reminder when making online purchases using your HSBC Credit Card.
Check that all of the following information are entered correctly on the payment page:
For your security, your HSBC Credit Card will be blocked from future online purchases after 3 cumulative erroneous tries.
For inquiries or complaints, please call HSBC's Customer Services at +63(2) 85-800 from Metro Manila,
+1-800-1-888-8555 PLDT domestic toll-free, +63(2) 976-8000 from overseas, (country code) + 800-100-85-800 international toll-free for selected countries, or send an email to email@example.com. If you want to find out more about HSBC's customer feedback procedures, please visit hsbc.com.ph/feedback.
The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral). You may also contact the Bangko Sentral Financial Consumer Protection Department at
(02) 708-7087 or firstname.lastname@example.org.
Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.