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Contact us

We’re here to help you.

Chat with us

We’re available for chat daily from 9:00am to 6:00 pm including weekends (except public holidays).

Our site

Go to the homepage of this site and click on the Chat button at the bottom right of the page.

Online Banking

To start a chat with one of our agents:

1. Log on to online banking.

2. Select the Chat tab to the right of the page.

3. If you're not yet registered for online banking, find out how to register

Call us

Call us and let us know how we can help you

HSBC Premier customers

From Philippines

(02) 8858-0800 or (02) 7976-8080 / +1-800-1-888-4722 domestic toll-free for calls outside Metro Manila through PLDT landlines

Outside of Philippines

+ (International Access Code) 800-100-85-808 international toll-free for selected countries/regions 

HSBC Personal banking customers

From Philippines

(02) 8858-0000 or (02)7976-8000 / +1-800-1-888-8555 domestic toll-free for calls outside Metro Manila through PLDT landlines

Outside of Philippines

+ (International Access Code) 800-100-85-800 international toll-free for selected countries/regions

Credit card customers

From Philippines

(02) 8858-0000 or (02)7976-8000 / +1-800-1-888-8555 domestic toll-free for calls outside Metro Manila through PLDT landlines

Outside of Philippines

+ (International Access Code) 800-100-85-800 international toll-free for selected countries/regions 

Find a branch

You can also visit us in any of our branches to speak to us in person. To find your nearest branch, use our handy branch locator

For inquiries, please call HSBC's Customer Service at (02) 8858-0000 or (02)7976-8000 from Metro Manila, +1-800-1-888-8555 PLDT domestic toll-free, (International Access Code) 800-100-85-800 international toll-free for selected countries/regions, or talk to us through Chat by clicking on the icon at the bottom right of our homepage. Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.

For complaints and feedback, you can call the abovementioned numbers or visit hsbc.com.ph/help/feedback-and-complaints/

The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral) https://www.bsp.gov.ph. You may get in touch with the Bangko Sentral Consumer Protection and Market Conduct Office through their Email: consumeraffairs@bsp.gov.ph; Webchat: http://www.bsp.gov.ph; Facebook: https://www.facebook.com/BangkoSentralngPilipinas or SMS: 021582277 (for Globe subscribers only).

Deposits are insured by PDIC up to PHP500,000 per depositor.

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