Call us
| Customer Type |
Contact details |
|---|---|
| HSBC credit card customers and other Personal Banking customers Operating hours: 8:00 AM to 8:00 PM daily |
(02) 8858-0000 or (02)7976-8000
|
| HSBC Premier customers Operating hours: 24/7 |
(02) 8858-0800 or (02) 7976-8080 |
HSBC Advance / Personal Banking customers
|
(02) 8858-0000 or (02)7976-8000 +1-800-1-888-0000 domestic toll-free for calls outside Metro Manila through PLDT landlines + (International Access Code) 800-100-85-800 international toll-free for selected countries/regions Advance International Access Codes (PDF, 45.5KB) |
| Commercial Banking customers | For inquiries or complaints, you may contact HSBC Philippines through your dedicated Relationship Manager. |
| Customer Type |
HSBC credit card customers and other Personal Banking customers Operating hours: 8:00 AM to 8:00 PM daily |
|---|---|
| Contact details |
(02) 8858-0000 or (02)7976-8000
|
| Customer Type |
HSBC Premier customers Operating hours: 24/7 |
| Contact details |
(02) 8858-0800 or (02) 7976-8080 |
| Customer Type |
HSBC Advance / Personal Banking customers
|
| Contact details |
(02) 8858-0000 or (02)7976-8000 +1-800-1-888-0000 domestic toll-free for calls outside Metro Manila through PLDT landlines + (International Access Code) 800-100-85-800 international toll-free for selected countries/regions Advance International Access Codes (PDF, 45.5KB) |
| Customer Type |
Commercial Banking customers |
| Contact details | For inquiries or complaints, you may contact HSBC Philippines through your dedicated Relationship Manager. |
Email us
Your account's security and confidentiality is important to us. To learn more, please read our Privacy and Security Statement.
As information submitted through email is not encrypted during transmission, please ensure the following:
- Do not provide your account or credit card numbers or any other confidential information
- Do not provide banking instructions within your message. To ensure the security of your account, we will not process any account-related queries and instructions through this form.
- For account-related queries and instructions, please send us a secured message by logging on to HSBC online banking using your security device
Find a branch
Come talk to us face to face.
Write to us
You can address post to:
The Manager
Customer Relations Unit
HSBC Centre, 3058 Fifth Avenue West
Bonifacio Global City, Taguig City 1634 Philippines
We assure you that your complaint will be handled with care and urgency. We aim to resolve most issues within 10 working days of receiving your complaint. Some matters are more complex and can take a little longer to resolve. If that is the case, we’ll keep you informed of our progress.
File a Dispute
It's important that you call us at our Customer Service numbers* as soon as possible once you know that there is an issue. You'll need to raise a dispute within 60 days after the transaction date so that we'll have enough time to process your dispute request.
You can raise your dispute request by filling out an online dispute form:
We may require supporting documents (e.g. receipts, credit memo or proof of return) before we can process your dispute as required by Visa and MasterCard. If we don't receive the completely filled out online dispute form along with the supporting documents within the specified time frame, this means that you accept the disputed transaction/s as valid and will pay for the transaction/s.
The dispute process may take up to 90 calendar days from date of receipt of your complete online dispute form and supporting documents. We'll acknowledge your submitted documents and we'll reach out to you through your contact details on record if we need more details to complete our review. Otherwise, we'll send you the result before the 90-day period ends.
In case of any disagreement to the dispute result, we wish to tell you that the decision given by Visa or MasterCard are considered final.
*For assistance, please call HSBC's Customer Service at (02) 8858-0000 or (02) 7976-8000. For Premier, call (02) 8858-0800 or (02) 7976-8080. For corporate cards, call (02) 8672-6478.
For inquiries or complaints, please call HSBC's Customer Service at (02) 8858-0000 or (02)7976-8000 from Metro Manila,
+1-800-1-888-8555 PLDT domestic toll-free, (International Access Code) + 800-100-85-800 international toll-free for selected countries/regions, or send an email to hsbc@hsbc.com.ph. If you want to find out more about HSBC's customer feedback procedures, please visit hsbc.com.ph/feedback.
The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral) https://www.bsp.gov.ph. You may get in touch with the Bangko Sentral Consumer Protection and Market Conduct Office through their Email: consumeraffairs@bsp.gov.ph; Webchat: http://www.bsp.gov.ph; Facebook: https://www.facebook.com/BangkoSentralngPilipinas or SMS: 021582277 (for Globe subscribers only).
Deposits are insured by PDIC up to PHP500,000 per depositor.
Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.