Chat with us
We’re available for chat daily from 9:00am to 6:00 pm including weekends (except public holidays).
Our site
Go to the homepage of this site and click on the Chat button at the bottom right of the page.
Online Banking
To start a chat with one of our agents:
1. Log on to online banking.
2. Select the Chat tab to the right of the page.
3. If you're not yet registered for online banking, find out how to register.
Call us
Call us and let us know how we can help you
HSBC Premier customers
From Philippines
(02) 8858-0800 or (02) 7976-8080 / +1-800-1-888-4722 domestic toll-free for calls outside Metro Manila through PLDT landlines
Outside of Philippines
+ (International Access Code) 800-100-85-808 international toll-free for selected countries/regions
HSBC Personal banking customers
From Philippines
(02) 8858-0000 or (02)7976-8000 / +1-800-1-888-8555 domestic toll-free for calls outside Metro Manila through PLDT landlines
Outside of Philippines
+ (International Access Code) 800-100-85-800 international toll-free for selected countries/regions
Credit card customers
From Philippines
(02) 8858-0000 or (02)7976-8000 / +1-800-1-888-8555 domestic toll-free for calls outside Metro Manila through PLDT landlines
Outside of Philippines
+ (International Access Code) 800-100-85-800 international toll-free for selected countries/regions
Find a branch
You can also visit us in any of our branches to speak to us in person. To find your nearest branch, use our handy branch locator.
For questions, feedback or complaints, call our Customer Service team on (02) 8858-0000 (or (02)7976 8000 from Metro Manila), +1 800 1 888 8555 PLDT domestic toll-free, or (International Access Code) +800 100 85 800 for international toll-free calls from selected countries and regions. You can also talk to us through Chat by selecting the icon at the bottom right of our homepage. Find out more about our customer feedback procedures.
The Hongkong and Shanghai Banking Corporation Limited is regulated by the Bangko Sentral ng Pilipinas. Visit the Bangko Sentral ng Pilipinas website.
Deposits are insured by PDIC up to PHP 1 million per depositor.
Note: Do not provide your account or credit card details or disclose confidential information or share banking instructions through chat.
