Chat with us
We’re available for chat daily from 9:00am to 6:00 pm including weekends (except public holidays).
Go to the homepage of this site and click on the Chat button at the bottom right of the page.
To start a chat with one of our agents:
1. Log on to online banking.
2. Select the Chat tab to the right of the page.
3. If you're not yet registered for online banking, find out how to register.
Call us and let us know how we can help you
HSBC Premier customers
HSBC Personal banking customers
If your concern is not resolved to your satisfaction by the above channels, you may escalate to our Complaints Resolution Team.
For inquiries, please call HSBC's Customer Service at (02) 8858-0000 or (02)7976-8000 from Metro Manila, +1-800-1-888-8555 PLDT domestic toll-free, (International Access Code) 800-100-85-800 international toll-free for selected countries/regions, or talk to us through Chat by clicking on the icon at the bottom right of our homepage. Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.
For complaints and feedback, you can call the abovementioned numbers or visit hsbc.com.ph/help/feedback-and-complaints/
The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral) https://www.bsp.gov.ph. You may get in touch with the Bangko Sentral Consumer Protection and Market Conduct Office through their Email: firstname.lastname@example.org; Webchat: http://www.bsp.gov.ph; Facebook: https://www.facebook.com/BangkoSentralngPilipinas or SMS: 021582277 (for Globe subscribers only).
Deposits are insured by PDIC up to PHP500,000 per depositor.