Call us
| Customer Type |
Contact details |
|---|---|
| HSBC credit card customers and other Personal Banking customers | (02) 8858-0000 or (02)7976-8000 from Metro Manila
|
| HSBC Premier customers |
|
| HSBC Advance customers | (02) 8858-0000 or (02)7976-8000 from Metro Manila +1-800-1-888-0000 domestic toll-free for calls outside Metro Manila through PLDT landlines +800-100-85-800 from overseas + (International Access Code) 800-100-85-800 international toll-free for selected countries/regions Advance International Access Codes (PDF, 45.5KB) |
| Commercial Banking customers | For inquiries or complaints, you may contact HSBC Philippines through your dedicated Relationship Manager. |
| Customer Type |
HSBC credit card customers and other Personal Banking customers |
|---|---|
| Contact details |
(02) 8858-0000 or (02)7976-8000 from Metro Manila
|
| Customer Type |
HSBC Premier customers |
| Contact details |
|
| Customer Type |
HSBC Advance customers |
| Contact details |
(02) 8858-0000 or (02)7976-8000 from Metro Manila +1-800-1-888-0000 domestic toll-free for calls outside Metro Manila through PLDT landlines +800-100-85-800 from overseas + (International Access Code) 800-100-85-800 international toll-free for selected countries/regions Advance International Access Codes (PDF, 45.5KB) |
| Customer Type |
Commercial Banking customers |
| Contact details | For inquiries or complaints, you may contact HSBC Philippines through your dedicated Relationship Manager. |
Email us
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As information submitted through email is not encrypted during transmission, please ensure the following:
- Do not provide your account or credit card numbers or any other confidential information
- Do not provide banking instructions within your message. To ensure the security of your account, we will not process any account-related queries and instructions through this form.
- For account-related queries and instructions, please send us a secured message by logging on to HSBC online banking using your security device
Find a branch
Come talk to us face to face.
Write to us
You can address post to:
The Manager
Customer Relations Unit
7/F HSBC Centre, 3058 Fifth Avenue West
Bonifacio Global City, Taguig City 1634 Philippines
We assure you that your complaint will be handled with care and urgency. We aim to resolve most issues within 10 working days of receiving your complaint. Some matters are more complex and can take a little longer to resolve. If that is the case, we’ll keep you informed of our progress.
For inquiries or complaints, please call HSBC's Customer Service at (02) 8858-0000 or (02)7976-8000 from Metro Manila,
+1-800-1-888-8555 PLDT domestic toll-free, (International Access Code) + 800-100-85-800 international toll-free for selected countries/regions, or send an email to hsbc@hsbc.com.ph. If you want to find out more about HSBC's customer feedback procedures, please visit hsbc.com.ph/feedback.
The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral) https://www.bsp.gov.ph. You may get in touch with the Bangko Sentral Consumer Protection and Market Conduct Office through their Email: consumeraffairs@bsp.gov.ph; Webchat: http://www.bsp.gov.ph; Facebook: https://www.facebook.com/BangkoSentralngPilipinas or SMS: 021582277 (for Globe subscribers only).
Deposits are insured by PDIC up to PHP500,000 per depositor.
Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.