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Frequently Asked Questions

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Customer Type
Contact details

HSBC credit card customers and Personal Banking customers

Operating hours: 7:30 AM to 9:30 PM daily

(02) 8858-0000 or (02)7976-8000


+1-800-1-888-8555 domestic toll-free for calls outside Metro Manila through PLDT landlines


+ (International Access Code) 800-100-85-800 international toll-free for selected countries/regions


Credit Card and Personal Banking customers International Access Codes (PDF, 23.8KB)

HSBC Premier customers

Operating hours: 24/7

(02) 8858-0800 or (02) 7976-8080

+1-800-1-888-4722 domestic toll-free for calls outside
Metro Manila through PLDT landlines

+ (International Access Code) 800-100-85-808 international toll-free for selected countries/regions


Premier International Access Codes (PDF, 45.3KB)

Commercial Banking customers For inquiries or complaints, you may contact HSBC Philippines through your dedicated Relationship Manager.

Call us and let us know how we can help you

Customer Type

HSBC credit card customers and Personal Banking customers

Operating hours: 7:30 AM to 9:30 PM daily

Contact details

(02) 8858-0000 or (02)7976-8000


+1-800-1-888-8555 domestic toll-free for calls outside Metro Manila through PLDT landlines


+ (International Access Code) 800-100-85-800 international toll-free for selected countries/regions


Credit Card and Personal Banking customers International Access Codes (PDF, 23.8KB)

Customer Type
HSBC Premier customers

Operating hours: 24/7
Contact details

(02) 8858-0800 or (02) 7976-8080

+1-800-1-888-4722 domestic toll-free for calls outside
Metro Manila through PLDT landlines

+ (International Access Code) 800-100-85-808 international toll-free for selected countries/regions


Premier International Access Codes (PDF, 45.3KB)

Customer Type
Commercial Banking customers
Contact details For inquiries or complaints, you may contact HSBC Philippines through your dedicated Relationship Manager.

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For account-related queries and instructions, please send us a secured message by logging on to HSBC Online Banking.

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Operating hours:

Monday to Friday: 9:00 am to 6:00 pm (except Public Holidays)

For general inquiries, chat with us through the 'CHAT' icon located on the bottom right of the page.

Send a general inquiry

Operating hours:

Monday to Friday: 9:00 am to 6:00 pm (except Public Holidays). We'll get back to you in 2 business days.

  • This message function is not intended for urgent banking instructions or reporting an urgent matter (e.g. reporting of fraud or suspicious transactions). If you suspect fraud or suspicious transactions, please call our customer service hotline.
  • Do not provide your account or credit card numbers or any other confidential information.
  • Do not provide banking instructions within your message. To ensure the security of your account, we will not process any account-related queries and instructions through this form.

For inquiries, please call HSBC's Customer Service at (02) 8858-0000 or (02)7976-8000 from Metro Manila, +1-800-1-888-8555 PLDT domestic toll-free, (International Access Code) 800-100-85-800 international toll-free for selected countries/regions, or send an inquiry via email to hsbc@hsbc.com.ph. Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.

For complaints and feedback, you can call the abovementioned numbers or visit hsbc.com.ph/help/feedback-and-complaints/

The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral) https://www.bsp.gov.ph. You may get in touch with the Bangko Sentral Consumer Protection and Market Conduct Office through their Email: consumeraffairs@bsp.gov.ph; Webchat: http://www.bsp.gov.ph; Facebook: https://www.facebook.com/BangkoSentralngPilipinas or SMS: 021582277 (for Globe subscribers only).

Deposits are insured by PDIC up to PHP500,000 per depositor.