Top of main content
Woman is looking at her tablet in the office, image used for HSBC Philippines Help and Support

Help & Support

Help and support


Download from our document library.


Learn more about HSBC products and services.


Find out how to give us feedback.

with any queries.

Find out how to call us, email us or write to us for any queries.


Contact us immediately if your card has been lost or stolen.

about HSBC's products and services

Read the answers to our customers' frequently asked questions.


Learn about Secure Pay and other ways to stay secure when banking.


Reminders on how to deter fraud, protect your card and PIN, as well as ATM security.


Explore our articles and top tips about financial security.


Get helpful information on everyday banking transactions with online banking.


Find out how to access and manage your HSBC Mobile Banking service quickly and securely.

For inquiries or complaints, please call HSBC's Customer Service at (02) 8858-0000 or (02)7976-8000 from Metro Manila, +1-800-1-888-8555 PLDT domestic toll-free, (International Access Code) + 800-100-85-800 international toll-free for selected countries/regions, or talk to us through Chat by clicking on the icon at the bottom right of our homepage. If you want to find out more about HSBC's customer feedback procedures, please visit

The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral) You may get in touch with the Bangko Sentral Consumer Protection and Market Conduct Office through their Email:; Webchat:; Facebook: or SMS: 021582277 (for Globe subscribers only).

Deposits are insured by PDIC up to PHP500,000 per depositor.

Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through chat.

Here’s an easy way to share your thoughts, stay informed and join the conversation. Follow us: