Report a lost or stolen card
Contact us immediately if your card has been lost or stolen
HSBC Premier customers
(02) 8858-0800 or (02) 7976-8080
+1-800-1-888-4722 domestic toll-free for calls outside
Metro Manila through PLDT landlines
+ (International Access Code) 800-100-85-808 international toll-free for selected countries/regions
HSBC credit card or Personal Banking customers
(02) 8858-0000 or (02)7976-8000
+1-800-1-888-8555 domestic toll-free for calls outside Metro Manila through PLDT landlines
+ (International Access Code) 800-100-85-800 international toll-free for selected countries/regions
Reminders on your replacement card:
Upon receipt of your replacement card:
- Activate your card immediately and destroy your old card.
- Call (02)8858-0800 / (02)7976-8080 for Premier and (02)8858-0000 / (02)7976-8000 for non-Premier.
- Press * and follow the voice prompt.
- Enter the OTP that we'll send to your mobile number to activate your card.
Once you’ve activated your replacement card:
- You’ll see your replacement card account in your HSBC Online Banking account.
- Any AutoCharge transaction you have with us will continue to be charged monthly on your replacement card.
- For recurring bills payment in your account that you’ve enrolled directly through merchants, please re-enroll your replacement card with them to continue your automatic bills payment arrangement. Pending re-enrollment, you may use other payment methods to avoid service disruption/ penalties.
