Chances are, your computer contains a goldmine of personal information. Make sure you're taking the necessary precautions to protect it.
Most people think that their computers are secure but a study from the National Cyber Security Alliance and McAfee shows they're actually at risk because of outdated security software, infrequent virus scanning or not activating their firewall. To see if your computer security is updated and active, kindly review the tips below.
Setting up your computer:
Setting up your mobile device:
Adding security software:
Cyber criminals are using more sophisticated methods to steal your information. Follow our tips to stay two steps ahead.
If you've followed our guidelines for securing your computer & mobile device, you've already made it harder for someone to steal your identity. But all the safeguards in the world won't help you if you give your personal information away. So be smart and follow the guidelines below to protect yourself online.
Guidelines for safely banking online:
Guidelines for strong passwords:
Guidelines for safe web browsing:
Guidelines for safe email:
Guidelines for safe instant messaging:
To open new accounts in your name, thieves don't have to look any further than your mailbox. Pre-approved credit offers and outgoing bills may be all anyone needs to steal your identity. More sophisticated methods involve skimming or copying your card at an ATM. To reduce your risk of fraud, put our safety tips into action.
Precautions when using an ATM:
Guidelines for protecting your mail:
When logging on, a pop-up window appears stating the service is not available and to try later. A misspelled domain name in the address line. Lotteries that charge a fee to collect your winnings. Requests to pick up or send cash to a person overseas and they offer to share the money. All of these tricks and more have been used to take someone's money or identity. To avoid being conned, learn the tell-tale signs below.
E-mail fraud: So-called "phishing" emails appear to be from legitimate companies. Typically, they warn you of an urgent problem with your account and trick you into clicking on a link that takes you to a phony website. Remember, no reputable company would request personal information via email. Other warning signs that an email is fraudulent:
Website fraud: Fraudulent (phishing) emails may direct you to a bogus or spoof site that's often very convincing. Look closely for these tell-tale signs:
Phone Fraud: Never give out personal information over the phone unless you initiate the contact. Be suspicious of the following:
Mail Fraud: If it sounds too good to be true, it's probably a scam. Be suspicious of the following:
Credit Card Fraud: Card fraud can occur anywhere you make a transaction including restaurants, gas stations and other retail locations. Beware of the following:
Posted on May 26, 2016.
Should you need further information and assistance, please call the HSBC hotline at (02) 85-800.
Posted March 27, 2014
HSBC ensures that all our banking channels are secure to give you peace of mind when you bank with us.
As part of our ongoing efforts to reinforce ATM security, here are important reminders when using an ATM:
If you lose your card, call HSBC Personal Banking Hotline on (02) 85-800 immediately.
Posted August 3, 2015
For inquiries or complaints, please call HSBC's Customer Services at +63(2) 85-800 from Metro Manila,
+1-800-1-888-8555 PLDT domestic toll-free, +63(2) 976-8000 from overseas, (country code) + 800-100-85-800 international toll-free for selected countries, or send an email to email@example.com. If you want to find out more about HSBC's customer feedback procedures, please visit hsbc.com.ph/feedback.
The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral). You may also contact the Bangko Sentral Financial Consumer Protection Department at
(02) 708-7087 or firstname.lastname@example.org.
Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.