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Ways to bank

Connecting customers to opportunities

Online banking

A new online banking experience is here – now with a refreshed look and enhanced features to make it even easier for you to manage your money your way.

We've redesigned HSBC online banking around you and your banking needs – that's why we're pleased to introduce a better and more secure online banking experience. Now, managing your accounts, transferring money and paying bills online is even easier.

Benefits and features

Continue to enjoy these features and benefits with an all new and enhanced HSBC online banking experience:

Account dashboard and details

  • Keep track of your posted transactions and statements per account
  • Monitor credit card spending, due dates and rewards points
  • View your updated net worth statement – consolidated from your linked deposit, investments, loans and credit card accounts
  • View your linked international HSBC accounts
  • View bill payment history

Move money

  • Set real-time and scheduled transfers from within your local and linked international HSBC accounts*
  • From your account to any local and international HSBC or non-HSBC account*
  • Set real-time and scheduled bill payments using your local currency HSBC deposit account or HSBC credit card
  • Pay bills to over 50 payee companies (PDF)*
  • Set up, view, modify or cancel future-dated or recurring payments*

Account management and services

  • Download and print account statements
  • Decrease online withdrawal and transfer limits
  • Update term deposit maturity instructions*
  • Set customised SMS notifications (PDF) for account movement alerts
  • Update your personal and contact information, and change passwords*
  • Order a Secure Key and change your security settings via an online reset of security details*

Open accounts

  • Time Deposit*
  • High-Yield Time Deposit*
  • Statement Savings*

Credit card functions

  • Apply for a credit card*
  • Retrieve a credit card application
  • Upload supporting documents for a card application
  • Enroll in HSBC Secure Pay (powered by Verified by Visa and MasterCard® SecureCode™)

Simpler log-on

Logging on to your new HSBC online banking is now simpler - with tools and information ready to make it even easier for you to manage your money, your way.

*Requires a Secure Key to access this function.

Log on or register for online banking

Tutorial videos

Watch these tutorial videos to learn how to use your new online banking service with ease.

Take a tour
My accounts, transactions and statements
Transferring funds and paying bills
Secure messaging, help and support

Mobile banking

Now, you can use the new HSBC Mobile Banking app to stay connected with your HSBC Credit Card and bank accounts anytime, anywhere. Enjoy 24/7 online access to your HSBC accounts on smartphones, tablet, and PCs.

Features and benefits

One app, all accounts

  • With just one app, you can access all your HSBC bank and credit card account balances and transactions
  • Set up or manage your term deposit accounts, even while on the go

Transfer your funds anywhere

  • Move money between HSBC accounts
  • Move money to other local bank accounts
  • Move money to other international bank accounts

Pay bills online and get rewarded

Wherever you are, whatever the time, whichever the need - have the peace of mind that paying bills is no longer a hassle. With just a few taps, your financial commitments are up-to-date. You can even pay using your HSBC credit card and earn Bonus Points to redeem rewards.

Secure, anywhere

Stay protected, even on the go. An app for you to bank anywhere and a security device to protect your money anytime. Even if your phone is lost, no one can log on to your account and do sensitive transactions without you and your HSBC Secure Key.

Be informed, anywhere

The world does not stop; opportunities and risks constantly come and go. It only makes sense that we are with you when you need us , delivering up-to-date information right at your fingertips.

Enjoy privileges, anywhere

At HSBC, we connect you to a world of privileges. Delight in exclusive offers at over 27,000 establishments in 160 countries & territories worldwide.

Download the app

Download the app today and take control on the move with HSBC Mobile Banking. 

Access to the HSBC Mobile Banking app and services requires Internet connection and is available in countries where regulations allow.

Phone banking

Features and benefits

Get your account information with ease

  • Account balances
  • Credit card and loan available credit 
  • Payment due dates 
  • Reward points 
  • Most recent transactions (last 3 months)

Make transactions securely

  • Request duplicate copies of your most recent bank statements 
  • Pay your credit card, or make other bill payments 
  • Move money from one account to another 
  • Order cheque books or check the status of a cheque 
  • Create and change your Telephone Banking PIN

Enjoy banking services conveniently

  • Report lost, stolen or never received chequebook/ATM/debit card/credit card 
  • Move between your different accounts while on the same call 
  • Make changes to your Time Deposit accounts 
  • Activate your cards and mobile banking services

Call us

HSBC Philippines contact numbers
Customer group Contact numbers
HSBC Advance customers
+63(2) 85-800 from Metro Manila
+1-800-1-888-0000 domestic toll-free through PLDT landlines
+63(2) 976-8000 or +800-100-85-800 from overseas 
+(International Access Code )-800-100-85-800 international toll-free for selected countries
HSBC Premier customers
+63(2) 85-808 from Metro Manila
+1-800-1-888-4722 domestic toll-free through PLDT landlines
+63(2) 976-8080 or +800-100-85-808 from overseas
+(International Access Code )-800-100-85-808 international toll-free for selected countries
HSBC credit card customers
HSBC Savings Bank customers
Other Personal Banking customers
+63(2) 85-800 from Metro Manila
+1-800-1-888-8555 domestic toll-free through PLDT landlines
+63(2) 976-8000 or +800-100-85-800 from overseas
+(International Access Code)-800-100-85-800 international toll-free for selected countries
Commercial Banking customers
+63(2) 85-878 from Metro Manila
+1-800-1-888-5878 domestic toll-free through PLDT landlines
+63(2) 976-7878 from overseas
HSBC Philippines contact numbers
Customer group HSBC Advance customers
Contact numbers +63(2) 85-800 from Metro Manila
+1-800-1-888-0000 domestic toll-free through PLDT landlines
+63(2) 976-8000 or +800-100-85-800 from overseas 
+(International Access Code )-800-100-85-800 international toll-free for selected countries
Customer group HSBC Premier customers
Contact numbers +63(2) 85-808 from Metro Manila
+1-800-1-888-4722 domestic toll-free through PLDT landlines
+63(2) 976-8080 or +800-100-85-808 from overseas
+(International Access Code )-800-100-85-808 international toll-free for selected countries
Customer group HSBC credit card customers
HSBC Savings Bank customers
Other Personal Banking customers
Contact numbers +63(2) 85-800 from Metro Manila
+1-800-1-888-8555 domestic toll-free through PLDT landlines
+63(2) 976-8000 or +800-100-85-800 from overseas
+(International Access Code)-800-100-85-800 international toll-free for selected countries
Customer group Commercial Banking customers
Contact numbers +63(2) 85-878 from Metro Manila
+1-800-1-888-5878 domestic toll-free through PLDT landlines
+63(2) 976-7878 from overseas

Express banking

Make important banking transactions anytime. Visit an HSBC Express Banking Centre for transactions that can't wait. Each centre is equipped with an ATM, an Easy Pay machine and a Customer Service Hotline to help you with your banking needs. HSBC's Express Banking Centres provide you 24/7 access to a safe and convenient way of banking.

Features and benefits

  • Cash Withdrawal
  • Cash/Check Deposit
  • Fund Transfer
  • Access a Mini Statement (last 5 transactions)
  • Request for a checkbook
  • Change your PIN

For inquiries or complaints, please call HSBC's Customer Services at +63(2) 85-800 from Metro Manila, 
+1-800-1-888-8555 PLDT domestic toll-free, +63(2) 976-8000 from overseas, (country code) + 800-100-85-800 international toll-free for selected countries, or send an email to hsbc@hsbc.com.ph. If you want to find out more about HSBC's customer feedback procedures, please visit hsbc.com.ph/feedback.

The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral). You may also contact the Bangko Sentral Financial Consumer Protection Department at 
(02) 708-7087 or consumeraffairs@bsp.gov.ph.

Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.