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Telephone banking

Be on top of your finances by phone.

Now, a simplified verification process via telephone banking

You can now choose to get verified through a One-Time Password (OTP) sent via SMS to your mobile number registered with HSBC, in addition to your phone banking PIN.

Please make sure you have a valid mobile number updated in your bank records and keep your mobile phone handy to proceed with verification. Please note that SMS may take longer to receive overseas.

Note: To update your mobile number, simply email or call us today.

What you can do

Through our phone banking service, you can:

  • Check your account balances, payment due dates and reward points
  • Pay your credit card or make other bill payments
  • Move money from one account to another
  • Make changes to time deposit accounts
  • Activate cards and phone banking services
  • Report lost, stolen or never received chequebook/ATM/debit card/credit card

Phone banking menu

Want a fast track to the service you need? See which numbers to press to get you there quickly, download the complete phone banking menu options below.

Use the service

Already registered?

HSBC Premier

(02)8858-0800

Dial (02)7976-8080 from abroad.

Commercial banking

For inquiries or complaints, you may contact HSBC Philippines through your dedicated Relationship Manager.

Everyone else

New to phone banking?

You'll need to create a phone banking PIN before you can use the service

Other ways to bank

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Bank securely at the branch that never closes.

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Discover banking with a personal touch.

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Our mobile app puts banking at your fingertips.