Transfers and payments via Online Banking and Mobile Banking

Move Money

Save time and money by making local and international transfers and bills payments through online banking and mobile banking:

  • Move money between your HSBC accounts here and abroad
  • Make secure local and international transfers to other bank accounts
  • Pay your bills to over 50 companies for FREE View our list of payees (PDF)  

Move Money is available in HSBC countries where regulations allow

How to Move Money

If you're already registered to online banking, you're ready to move money between your HSBC accounts in the Philippines and pay bills to companies. To set up move money limits to other local/international banks and other persons (third party), visit a branch or send a secure message in online banking. To set up Global Transfers between your international HSBC accounts, log on to online banking and go to My banking > Global View in the menu.

To ensure secure transfers and payments, Global Transfers between your international HSBC accounts and moving money to new persons will require logging on using an HSBC Secure Key.

Using Mobile Banking

Simply log on to the app and click New Transaction from the menu then Select the account or payee you wish to Move Money to:

My Accounts - Move money to your local HSBC accounts and linked HSBC international accounts

My Payees - Move money to other local or international bank accounts, or to Pay bills. You can also set-up a New Payee.

Using Online Banking

Click to watch the tutorial video.

Transferring funds and paying bills

Limits and fees

The maximum daily transfer limits for online and mobile banking are as follows:

Transfer Limits
Transfer Type
Transfer Limits
Transfer between your own accounts
PHP10,000,000*
Transfer to Persons+ (other HSBC accounts, other local or international banks)
PHP3,000,000*
Transfer to Companies (bills payment merchants)
PHP250,000*
Transfer Limits
Transfer Type
Transfer between your own accounts
Transfer Limits PHP10,000,000*
Transfer Type
Transfer to Persons+ (other HSBC accounts, other local or international banks)
Transfer Limits PHP3,000,000*
Transfer Type
Transfer to Companies (bills payment merchants)
Transfer Limits PHP250,000*

Or its foreign currency equivalent

If you need a limit increase, contact us at (02)8858-0000 or (02)7976-8000 or send a secure message in online banking.

+With effect 01Sep2016, the default daily limit is PHP250,000 (or its foreign currency equivalent).  If you need a limit increase, contact us or send a secure message in online banking.  For account security, the Transfer to Persons/Non-designated Payee online banking transfer limits will revert to 0 if you do not make an online banking third party transfer within a period of twelve (12) consecutive months from your last transfer instruction.  When this occurs, you will need to submit a new request to set-up your transfer limit. Local payment transfers between HSBC Philippines and HSBC Savings Bank, Inc. require manual intervention and will not count as online banking transfers to keep the designated limits active.

Discounted fees

Enjoy discounts when you Move Money using HSBC online banking and HSBC Mobile banking.

Discounted fees
Transaction

Online Banking 

Mobile Banking

Branch

(over-the-counter)

Discount
International Transfers*
USD15

USD25**
40% off
Local Transfers to Persons (PHP) via PESONet FREE PHP150 100% off
Local Transfers to Persons (USD)
USD4

USD10 60% off
Bills Payment to Companies
FREE

PHP100
100% off
Discounted fees
Transaction
International Transfers*

Online Banking 

Mobile Banking

USD15

Branch

(over-the-counter)

USD25**
Discount
40% off
Transaction
Local Transfers to Persons (PHP) via PESONet

Online Banking 

Mobile Banking

FREE

Branch

(over-the-counter)

PHP150
Discount
100% off
Transaction
Local Transfers to Persons (USD)

Online Banking 

Mobile Banking

USD4

Branch

(over-the-counter)

USD10
Discount
60% off
Transaction
Bills Payment to Companies

Online Banking 

Mobile Banking

FREE

Branch

(over-the-counter)

PHP100
Discount
100% off

* Plus USD25 HBUS charge for USD transactions due to serial payment method.

** For HSBC Advance and Mass the fee is USD25. For Premier the fee is USD20. To find out more, view our Easy Guide to Bank Services and Charges (PDF).

Important information on online bills payments

Your payments are important to us to ensure they’ll be sent on time, please follow these simple conditions:

  1. If your source account carries sufficient available balance or credit limit to cover the payment amount. For future-dated payments, the source account may be funded up to the previous banking day of the scheduled payment date.
  2. If we receive your payment request by the cut-off time: Cut-off for payments using your Philippine Peso (PHP) deposit account or your credit card is 6pm Philippine Standard Time; All payment instructions received after 6pm will be processed on the next banking day.
  3. Input the payee information correctly. To ensure that you enroll the accurate payee information, we recommend that you refer to your payee statement of account or the Merchant Information Sheet when setting up your payee list.

Transfers and payments at ATMs

Transfers

Need to transfer money between HSBC or HSBC Savings Bank accounts and other BancNet-affiliated accounts? Avoid the hassles and the risk of carrying cash and moving from one bank to another. With Inter-Bank Fund Transfer (IBFT), you can make transfers between local banks at a BancNet ATM.

How does it work?

Step 1: Go to any BancNet-affiliated ATM

Step 2: Insert ATM or Debit Card

Step 3: Input PIN, then choose Transfer

Step 4: Press Yes to confirm that you wish to transfer money to another bank's account

Step 5: Select the bank you want to transfer money to

Step 6: Enter your beneficiary account number

Step 7: Input the amount you’d like to transfer

Step 8: Confirm the details of your transaction

Is there a fee to this service?

Yes. Enjoy this amazing service at a very practical fee of PHP25.00 per successful transfer. If you exceed 3 IBFT transactions daily, a PHP90.00 fee per successful transfer will be applied.

When will my accounts be credited / debited?

All transactions are processed real-time, therefore the amount will be deducted instantly from the sending account and added instantly to the receiving account.

Can I transfer the full balance of my account?

No. To protect you from any unauthorized or fraudulent transactions, we have imposed a daily transaction limit for transfers:

Transfers daily transaction limits
Account type
ATM Card
Debit Card
SalaryPlus / Classic
PHP40,000
PHP25,000
Advance PHP40,000
PHP70,000
Premier
PHP40,000
PHP120,000
Transfers daily transaction limits
Account type
SalaryPlus / Classic
ATM Card
PHP40,000
Debit Card
PHP25,000
Account type
Advance
ATM Card
PHP40,000
Debit Card
PHP70,000
Account type
Premier
ATM Card
PHP40,000
Debit Card
PHP120,000

Bills Payment

Does lining up just to pay for bills drive you crazy? Drive by any HSBC or HSBC Savings Bank branch or any BancNet terminal and experience hassle-free bills payment at ATM. This service is open to all ATM/debit card holders, no pre-enrollment required.

How does it work?

Step 1: Go to any BancNet-affiliated ATM

Step 2: Insert ATM or Debit Card

Step 3: Input PIN, then choose Pay Bills

Step 4: To pay for bills that are not yet pre-enrolled in online banking, choose Key-in merchant account number

Step 5: Select the category of the merchant you wish to pay for

Step 6: Enter your reference number with the selected merchant

Step 7: Select the account type that you would like to use for the payment

Step 8: Input the amount you wish to pay for

Step 9: Confirm the details of your transaction

Is there a fee for ATM Bills Payment?

No. This service is free of charge at any HSBC, HSBC Savings or BancNet-member Bank ATM.

When will my account be debited? When will the payment be posted to the merchant account?

Your account will be debited immediately (real-time). Merchant will receive the payment and credit your merchant account the next day. Payments made past 6:00 PM will be posted to merchant account two (2) days from transaction date.

Can I use the full balance of my account to pay for bills?

No. To protect you from any unauthorized or fraudulent transactions, we have imposed a daily transaction limit for bills payment:

Bill payment daily transaction limits

Account type
ATM Card
Debit Card
SalaryPlus / Classic
PHP40,000
PHP25,000
Advance PHP40,000
PHP70,000
Premier
PHP40,000
PHP120,000

Bill payment daily transaction limits

Account type
SalaryPlus / Classic
ATM Card
PHP40,000
Debit Card
PHP25,000
Account type
Advance
ATM Card
PHP40,000
Debit Card
PHP70,000
Account type
Premier
ATM Card
PHP40,000
Debit Card
PHP120,000

What is the difference between the ATM Bills Payment options: 'Pay pre-enrolled bill' and 'Key-in merchant account number'?

Pre-enrolled bills are bills which are currently enrolled in deposit accounts of HSBC Internet Banking Bills Payment clients. The 'Key-in merchant account number' option is available to non-HSBC Internet Banking clients who would like to pay their bills via ATM.

If I pay using my foreign currency account, what is the conversion rate?

Payments involving foreign exchange will be processed through the prevailing conversion rate of the bank.

Funds Transfer Cut-off and Processing Time

Outward Transfer Cut-off Times:

  • Australian Dollar (AUD): 9:00 AM
  • Japanese Yen (JPY): 9:00 AM
  • New Zealand Dollar (NZD): 9:00 AM
  • Singapore Dollar (SGD): 1:30 PM
  • Swedish Korner (SEK): 1:30 PM
  • Canadian Dollar (CAD): 3:00 PM
  • Euro (EUR): 3:00 PM
  • Hong Kong Dollar (HKD): 3:00 PM
  • Pound Sterling (GBP): 3:00 PM
  • Renminbi (CNY): 3:00 PM
  • Swiss Franc (CHF): 3:00 PM
  • Thai Baht (THB): 3:00 PM (for next business day processing)
  • Philippine Peso (PHP) 1:00 PM (Pesonet); 3:00 PM (RTGS - same day transfer within the Philippines)
  • US Dollar (USD): 1:00 PM (Local Payment); 2:00 PM (GSRT - same day transfer within the Philippines); 2:30 PM (Telegraphic Transfer)

Outward Transfer Period

Recipient Bank will generally receive funds within 1 to 3 working days as long as transfer was made within the cut off time.

Should the transfers be received by the beneficiary bank during the weekend or holiday, the transfer will only begin to be processed on the next banking day.

Outward transfer periods:

  • Telegraphic Transfer, Going to another HSBC Bank, Going to a non-HSBC Bank: 2-3 days
  • Personet, Local Payment (USD), Real Time Gross Settlement (RTGS), and Gross Settlement Real Time (GSRT): 1 day

Inward Transfer Cut-off Times

If inward transfers arrive on or before the cut-off times shown below, crediting to your HSBC bank account is expected on the same day.

 

The crediting will not be on the same day:

If the inward transfers will require FX conversions

If the transfers were received by HSBC past the cut-off time.

Important

Indicative Turn-Around Time for both Outward and Inward transfers may extend due to the following:

  • If the transfer goes through the internal compliance checking of the pass through banks
  • If the details of the transfer is incomplete and/or incorrect
  • The cut-off times will vary depending on a number of factors including (but not limited to) the amount of the transfer, the geographical location of the destination of the transfer and/or the funding arrangement requirements of the settlement banks

Swift Code

Starting 11 February 2019, fund transfers sent to HSBC and HSBC Savings Bank accounts should use the following SWIFT codes:
  HSBC HSBC Savings Bank
Swift Code
HSBCPHMM
For all currencies except CHF, use HBPHPHMM
For CHF, use HSBCPHMM
Starting 11 February 2019, fund transfers sent to HSBC and HSBC Savings Bank accounts should use the following SWIFT codes:
  Swift Code
HSBC HSBCPHMM
HSBC Savings Bank
For all currencies except CHF, use HBPHPHMM
For CHF, use HSBCPHMM

New Inward Wire/Fund Transfer Requirements

In accordance with Section X806.2.i.(e) of Circular No. 706 issued by the Bangko Sentral ng Pilipinas ("BSP"), the Bank will require the following information for inward remittances, which includes both local and foreign transfers, effective July 01, 2011

  • Name of the originator/remitter
  • Originator's/Remitter's address or in it’s absence, any of the following:
    1. Originator's/Remitter's National Identity Number
    2. Date and place of birth of the originator/remitter; and
  • Account number of the originator/remitter or in it's absence, a unique reference number (ie. the telegraphic transfer reference number of the remitting bank)

To avoid delays in processing inward payment instructions to your account or inconvenience on your part, please remind the originator/remitter to provide the information mentioned above to their bank when making their request for remittance to your account.

 

Click here to see a copy of Section X806.2i.(3) of the Circular No. 706 issued by the BSP

Click here to see a copy of Circular No. 706 issued by the BSP

Kindly note that a representative from HSBC may get in touch with you to validate your fund transfer instructions using phone numbers (02) 581 7994 or (02) 976 7994. This is part of our initiatives to deter accounts from being used for fraud and financial crimes. Please pick up the call to avoid any delays.

If you have any questions or require further clarification, please visit your branch of account.

What does the BSP Circular No. 706 Section X806.2.i (e) refer to?

This section refers to the required originator/remitter information for inward remittances, whether domestic or foreign wire transfers, which should be included in the payment or transfer message.

What originator / remitter information is needed ?

All the following information are required:

  • Name of the originator/remitter
  • Originator's/Remitter's address or in it’s absence, any of the following:
    1. Originator's/Remitter's National Identity Number
    2. Date and place of birth of the originator/remitter; and
  • Account number of the originator/remitter or in it's absence, a unique reference number (ie. the telegraphic transfer reference # of the remitting bank)

What is the effectivity date of BSP Circular No. 706 Section X806.2.i (e)?

All inward remittances should have abovementioned originator/remitter information effective 01-July-2011.

Should I already advise my remitter at this stage?

Yes, in order to avoid any delays in the processing of the payment instruction to your HSBC Manila account when we go live on 01-July-2011.

What will happen if the payment instruction contains only one of the required information in the payment instruction?

We will arrange to send an authenticated1 message to the remitting bank to request for the required information. If details are not provided to us on or before 4:00 pm (Manila time) of T + 2, where T is the day an inquiry is sent to the remitting bank, the funds will be immediately returned to the remitting bank.

Is there a fee that I will incur if the originator/remitter forgets to provide the details required?

None; however, we will deduct a return fee of USD18.00 (subject to change) from the remittance amount.

How soon will the remittance be credited to my account?

As long as the required information under BSP Circular No. 706 Section X806.2.i (e) is provided, we will arrange to immediately credit your account. Where there are missing information, proceeds will only be credited upon receipt of the complete details from the remitting bank. Please note that if we do not receive a reply from the remitting bank by 4:00 pm (Manila time) of T +2, the funds will immediately be returned less the return fee of USD18.00 (subject to change).

Should I earn interest from the time I, the beneficiary, has knowledge of the remittance until the time of credit?

No. The funds will start earning interest only upon credit of the remittance to your account.

What other means can I, as beneficiary, do?

Please ensure to advise your remitter early on about the required information to avoid delays in the crediting of the proceeds to your account. You may also advise your remitter to arrange with his bank (ie. the remitting bank) to send us an authenticated1 message with the required/requested information.

Can the remitter send the amended instruction by fax or email?

No. Only the remitting bank is allowed to provide further instructions to HSBC via authenticated1 message.

1Authenticated message refers to a secured message service between financial institutions

For inquiries or complaints, please call HSBC's Customer Services at (02)8858-0000 from Metro Manila, 
+1-800-1-888-8555 PLDT domestic toll-free, (02)7976-8000 from overseas, (country code) +800-100-85-800 international toll-free for selected countries, or send an email to hsbc@hsbc.com.ph. If you want to find out more about HSBC's customer feedback procedures, please visit hsbc.com.ph/feedback.

The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral). You may also get in touch with the Bangko Sentral Financial Consumer Protection Department through their email: consumeraffairs@bsp.gov.ph.

Member: PDIC. Maximum Deposit Insurance for Each Depositor P500,000.

Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.