Check Payments
Make cashless payments through your HSBC Peso Checking Account. HSBC Terms & Conditions apply.
Checkbook Requests
You may request for a PHP checkbook by contacting your nearest branch or HSBC hotline. View applicable fees here.
Returned Checks
Please make sure your account has sufficient account balance. Otherwise your issued check may be returned and return check fees will apply. View applicable fees here.
Stop Payment
You may request a stop payment on your issued checks by calling the HSBC hotline. View applicable fees here. Please make sure you have enough funds to process your request. Please also be mindful of the local check clearing time; if you are making this request past clearing time, your check may have already been deposited or encashed and we will not be able to process your request.
Cut-off Times
Local clearing time for PHP checks issued: 4:30 PM
Cut-off for PHP checks deposit & encashment: 2:00 PM
Foreign Currency Checks
We accept the following foreign currency checks for deposit into your HSBC bank account.
- HSBC foreign currency checks drawn locally
- Non-HSBC foreign currency checks drawn locally
- HSBC foreign currency checks from up to 64 countries/territories in which HSBC operates, as long as the check currency is the same as the local currency where the drawee bank is located (e.g. HKD check issued by HSBC US, drawee bank is HSBC HK)
View applicable fees here. HSBC Terms and Conditions apply.
Transfers and payments via Online Banking and Mobile Banking
Move Money
Save time and money by making local and international transfers and bills payments through online banking and mobile banking:
- Move money between your HSBC accounts here and abroad
- Make secure local and international transfers to other bank accounts
- Pay your bills to over 50 companies for FREE View our list of payees (PDF)
Move Money is available in HSBC countries/regions where regulations allow
How to Move Money
If you're already registered to online banking, you're ready to move money between your HSBC accounts in the Philippines and pay bills to companies. To set up move money limits to other local/international banks and other persons (third party), visit a branch or talk to us through the Chat feature of our website hsbc.com.ph. To set up Global Transfers between your international HSBC accounts, log on to online banking and go to My banking > Global View in the menu.
To ensure secure transfers and payments, Global Transfers between your international HSBC accounts and moving money to new persons will require logging on using an HSBC Secure Key.
Using Mobile Banking
Simply log on to the app and click New Transaction from the menu then Select the account or payee you wish to Move Money to:
My Accounts - Move money to your local HSBC accounts and linked HSBC international accounts
My Payees - Move money to other local or international bank accounts, or to Pay bills. You can also set-up a New Payee.
Using Online Banking
Once you've logged in and you need additional support, hover on Help & Support tab, and under Support, click on Online Banking Demo. We have a series of tutorial videos to help you navigate your way through Online Banking.
Limits and fees
The maximum daily transfer limits for online and mobile banking are as follows:
| Transfer Type |
Transfer Limits |
|---|---|
| Transfer between your own accounts |
PHP10,000,000* |
| Transfer to Persons+ (other HSBC accounts, other local or international banks) |
PHP3,000,000* |
| Transfer to Companies (bills payment merchants) |
PHP250,000* |
| Transfer Type |
Transfer between your own accounts |
|---|---|
| Transfer Limits |
PHP10,000,000* |
| Transfer Type |
Transfer to Persons+ (other HSBC accounts, other local or international banks) |
| Transfer Limits |
PHP3,000,000* |
| Transfer Type |
Transfer to Companies (bills payment merchants) |
| Transfer Limits |
PHP250,000* |
* Or its foreign currency equivalent
If you need a limit increase, contact us at (02)8858-0000 or (02)7976-8000 or talk to us through the Chat feature of our website hsbc.com.ph.
+With effect 01Sep2016, the default daily limit is PHP250,000 (or its foreign currency equivalent). If you need a limit increase, contact us or talk to us through the Chat feature of our website hsbc.com.ph. For account security, the Transfer to Persons/Non-designated Payee online banking transfer limits will revert to 0 if you do not make an online banking third party transfer within a period of twelve (12) consecutive months from your last transfer instruction. When this occurs, you will need to submit a new request to set-up your transfer limit.
Discounted fees
Enjoy discounts when you Move Money using HSBC online banking and HSBC Mobile banking.
| Transaction |
Online Banking Mobile Banking |
Branch (over-the-counter) |
Discount |
|---|---|---|---|
| International Transfers* |
USD15 |
USD25** |
40% off |
| Local Transfers to Persons (PHP) via PESONet | FREE | PHP150 | 100% off |
| Local Transfers to Persons (USD) |
USD4 |
USD10 | 60% off |
| Bills Payment to Companies |
FREE |
PHP100 |
100% off |
| Transaction |
International Transfers* |
|---|---|
Online Banking Mobile Banking |
USD15 |
Branch (over-the-counter) |
USD25** |
| Discount |
40% off |
| Transaction |
Local Transfers to Persons (PHP) via PESONet |
Online Banking Mobile Banking |
FREE |
Branch (over-the-counter) |
PHP150 |
| Discount |
100% off |
| Transaction |
Local Transfers to Persons (USD) |
Online Banking Mobile Banking |
USD4 |
Branch (over-the-counter) |
USD10 |
| Discount |
60% off |
| Transaction |
Bills Payment to Companies |
Online Banking Mobile Banking |
FREE |
Branch (over-the-counter) |
PHP100 |
| Discount |
100% off |
* Plus USD25 HBUS charge for USD transactions due to serial payment method.
**For HSBC Advance / Personal Banking and Mass the fee is USD25. For Premier the fee is USD20. To find out more, view our Easy Guide to Bank Services and Charges (PDF).
Important information on online bills payments
Your payments are important to us to ensure they’ll be sent on time, please follow these simple conditions:
- If your source account carries sufficient available balance or credit limit to cover the payment amount. For future-dated payments, the source account may be funded up to the previous banking day of the scheduled payment date.
- If we receive your payment request by the cut-off time: Cut-off for payments using your Philippine Peso (PHP) deposit account or your credit card is 6pm Philippine Standard Time; All payment instructions received after 6pm will be processed on the next banking day. Once processed, payments can take 2-3 working days to be credited to the company’s account.
- Input the payee information correctly. To ensure that you enroll the accurate payee information, we recommend that you refer to your payee statement of account or the Merchant Information Sheet when setting up your payee list.
Transfers and payments at ATMs
Transfers
Need to transfer money between HSBC and other BancNet-affiliated accounts? Avoid the hassles and the risk of carrying cash and moving from one bank to another. With Inter-Bank Fund Transfer (IBFT), you can make transfers between local banks at a BancNet ATM.
How does it work?
Step 1: Go to any BancNet-affiliated ATM
Step 2: Insert ATM or Debit Card
Step 3: Input PIN, then choose Transfer
Step 4: Press Yes to confirm that you wish to transfer money to another bank's account
Step 5: Select the bank you want to transfer money to
Step 6: Enter your beneficiary account number
Step 7: Input the amount you’d like to transfer
Step 8: Confirm the details of your transaction
Is there a fee to this service?
Yes. Enjoy this amazing service at a very practical fee of PHP25.00 per successful transfer. If you exceed 3 IBFT transactions daily, a PHP90.00 fee per successful transfer will be applied.
When will my accounts be credited / debited?
All transactions are processed real-time, therefore the amount will be deducted instantly from the sending account and added instantly to the receiving account.
Can I transfer the full balance of my account?
No. To protect you from any unauthorized or fraudulent transactions, we have imposed a daily transaction limit for transfers:
| Account type |
ATM Card |
Debit Card |
|---|---|---|
| SalaryPlus / Classic |
PHP40,000 |
PHP25,000 |
| Advance / Personal Banking | PHP40,000 |
PHP70,000 |
| Premier |
PHP40,000 |
PHP120,000 |
| Account type |
SalaryPlus / Classic |
|---|---|
| ATM Card |
PHP40,000 |
| Debit Card |
PHP25,000 |
| Account type |
Advance / Personal Banking |
| ATM Card |
PHP40,000 |
| Debit Card |
PHP70,000 |
| Account type |
Premier |
| ATM Card |
PHP40,000 |
| Debit Card |
PHP120,000 |
Bills Payment
Does lining up just to pay for bills drive you crazy? Drive by any HSBC branch or any BancNet terminal and experience hassle-free bills payment at ATM. This service is open to all ATM/debit card holders, no pre-enrollment required.
How does it work?
Step 1: Go to any BancNet-affiliated ATM
Step 2: Insert ATM or Debit Card
Step 3: Input PIN, then choose Pay Bills
Step 4: To pay for bills that are not yet pre-enrolled in online banking, choose Key-in merchant account number
Step 5: Select the category of the merchant you wish to pay for
Step 6: Enter your reference number with the selected merchant
Step 7: Select the account type that you would like to use for the payment
Step 8: Input the amount you wish to pay for
Step 9: Confirm the details of your transaction
Is there a fee for ATM Bills Payment?
No. This service is free of charge at any HSBC, or BancNet-member Bank ATM.
When will my account be debited? When will the payment be posted to the merchant account?
Your account will be debited immediately (real-time). Merchant will receive the payment and credit your merchant account the next day. Payments made past 6:00 PM will be posted to merchant account two (2) days from transaction date.
Can I use the full balance of my account to pay for bills?
No. To protect you from any unauthorized or fraudulent transactions, we have imposed a daily transaction limit for bills payment:
What is the difference between the ATM Bills Payment options: 'Pay pre-enrolled bill' and 'Key-in merchant account number'?
Pre-enrolled bills are bills which are currently enrolled in deposit accounts of HSBC Internet Banking Bills Payment clients. The 'Key-in merchant account number' option is available to non-HSBC Internet Banking clients who would like to pay their bills via ATM.
If I pay using my foreign currency account, what is the conversion rate?
Payments involving foreign exchange will be processed through the prevailing conversion rate of the bank.
Funds Transfer Cut-off and Processing Time
Outward Transfer Cut-off Times:
- Australian Dollar (AUD): 9:00 AM
- Japanese Yen (JPY): 9:00 AM
- New Zealand Dollar (NZD): 9:00 AM
- Singapore Dollar (SGD): 1:30 PM
- Swedish Korner (SEK): 1:30 PM
- Canadian Dollar (CAD): 3:00 PM
- Euro (EUR): 3:00 PM
- Hong Kong Dollar (HKD): 3:00 PM
- Pound Sterling (GBP): 3:00 PM
- Renminbi (CNY): 3:00 PM
- Swiss Franc (CHF): 3:00 PM
- Thai Baht (THB): 3:00 PM (for next business day processing)
- Philippine Peso (PHP): 8:15AM and 1:00 PM (Pesonet); 3:00 PM (RTGS - same day transfer within the Philippines)
- US Dollar (USD): 1:00 PM (Local Payment); 2:00 PM (GSRT - same day transfer within the Philippines); 2:30 PM (Telegraphic Transfer)
Outward Transfer Period
Recipient Bank will generally receive funds within 1 to 3 working days as long as transfer was made within the cut off time.
Should the transfers be received by the beneficiary bank during the weekend or holiday, the transfer will only begin to be processed on the next banking day.
Outward transfer periods:
- Telegraphic Transfer, Going to another HSBC Bank, Going to a non-HSBC Bank: 2-3 days
- Pesonet, Local Payment (USD), Real Time Gross Settlement (RTGS), and Gross Settlement Real Time (GSRT): 1 day
Inward Transfer Cut-off Times
If inward transfers arrive on or before the cut-off times shown below, crediting to your HSBC bank account is expected on the same day.
The crediting will not be on the same day:
If the inward transfers will require FX conversions
If the transfers were received by HSBC past the cut-off time.
Important
Indicative Turn-Around Time for both Outward and Inward transfers may extend due to the following:
- If the transfer goes through the internal compliance checking of the pass through banks
- If the details of the transfer is incomplete and/or incorrect
- The cut-off times will vary depending on a number of factors including (but not limited to) the amount of the transfer, the geographical location of the destination of the transfer and/or the funding arrangement requirements of the settlement banks
| HSBC | |
|---|---|
| Swift Codes and IBAN |
HSBCPHMM |
|
Swift Codes and IBAN |
|
| HSBC |
HSBCPHMM |
Important reminders on Swift Codes:
- SWIFT code use is dependent on the requirements of the receiving country.
- Your remittance will pass through the correspondent bank(s) based on the remittance currency.
- If you're making a transfer to the UK or Australia where the remittance currency is the same as the local currency (e.g., transfer to Australia with remittance currency in AUD), you'll need to indicate the Sort Code for UK and the Bank State Branch (BSB) Code for Australia. In this scenario, you should not use SWIFT code; otherwise, the payment may be returned.
- If you're making a transfer to the UK or Australia where the remittance currency is different from the local currency (e.g., transfer to the UK with remittance currency in USD), you'll need to indicate the SWIFT code of your beneficiary bank. In this case, you should not use the Sort Code (for the UK) or the BSB Code (for Australia); otherwise, the payment may be returned.
- Correspondent banks and recipient may apply fees/charges on top of HSBC's remittance fee. Should payments be returned for any reason, the returned amount will be net of all fees. Learn more here.
Important reminders on IBAN:
- An IBAN is required when sending payments to bank accounts in the Eurozone and UAE.
- It is a unique identifier linked to individual accounts, and varies in length per country up to 34 alphanumeric characters
- If you’re making a payment to an account in the Eurozone or UAE, you’ll need to indicate in your instruction the recipient’s IBAN in the ‘Account Number’ field; otherwise, the payment may be returned.
New Inward Wire/Fund Transfer Requirements
In accordance with Section X806.2.i.(e) of Circular No. 706 issued by the Bangko Sentral ng Pilipinas ("BSP"), the Bank will require the following information for inward remittances, which includes both local and foreign transfers, effective July 01, 2011
- Name of the originator/remitter
- Originator's/Remitter's address or in it’s absence, any of the following:
- Originator's/Remitter's National Identity Number
- Date and place of birth of the originator/remitter; and
- Account number of the originator/remitter or in it's absence, a unique reference number (ie. the telegraphic transfer reference number of the remitting bank)
To avoid delays in processing inward payment instructions to your account or inconvenience on your part, please remind the originator/remitter to provide the information mentioned above to their bank when making their request for remittance to your account.
Click here to see a copy of Section X806.2i.(3) of the Circular No. 706 issued by the BSP
Click here to see a copy of Circular No. 706 issued by the BSP
Kindly note that a representative from HSBC may get in touch with you to validate your fund transfer instructions using phone numbers (02) 581 7994 or (02) 976 7994. This is part of our initiatives to deter accounts from being used for fraud and financial crimes. Please pick up the call to avoid any delays.
If you have any questions or require further clarification, please visit your branch of account.
What does the BSP Circular No. 706 Section X806.2.i (e) refer to?
This section refers to the required originator/remitter information for inward remittances, whether domestic or foreign wire transfers, which should be included in the payment or transfer message.
What originator / remitter information is needed ?
All the following information are required:
- Name of the originator/remitter
- Originator's/Remitter's address or in it’s absence, any of the following:
- Originator's/Remitter's National Identity Number
- Date and place of birth of the originator/remitter; and
- Account number of the originator/remitter or in it's absence, a unique reference number (ie. the telegraphic transfer reference # of the remitting bank)
What is the effectivity date of BSP Circular No. 706 Section X806.2.i (e)?
All inward remittances should have abovementioned originator/remitter information effective 01-July-2011.
Should I already advise my remitter at this stage?
Yes, in order to avoid any delays in the processing of the payment instruction to your HSBC Manila account when we go live on 01-July-2011.
What will happen if the payment instruction contains only one of the required information in the payment instruction?
We will arrange to send an authenticated1 message to the remitting bank to request for the required information. If details are not provided to us on or before 4:00 pm (Manila time) of T + 2, where T is the day an inquiry is sent to the remitting bank, the funds will be immediately returned to the remitting bank.
Is there a fee that I will incur if the originator/remitter forgets to provide the details required?
None; however, we will deduct a return fee of USD18.00 (subject to change) from the remittance amount.
How soon will the remittance be credited to my account?
As long as the required information under BSP Circular No. 706 Section X806.2.i (e) is provided, we will arrange to immediately credit your account. Where there are missing information, proceeds will only be credited upon receipt of the complete details from the remitting bank. Please note that if we do not receive a reply from the remitting bank by 4:00 pm (Manila time) of T +2, the funds will immediately be returned less the return fee of USD18.00 (subject to change).
Should I earn interest from the time I, the beneficiary, has knowledge of the remittance until the time of credit?
No. The funds will start earning interest only upon credit of the remittance to your account.
What other means can I, as beneficiary, do?
Please ensure to advise your remitter early on about the required information to avoid delays in the crediting of the proceeds to your account. You may also advise your remitter to arrange with his bank (ie. the remitting bank) to send us an authenticated1 message with the required/requested information.
Can the remitter send the amended instruction by fax or email?
No. Only the remitting bank is allowed to provide further instructions to HSBC via authenticated1 message.
1Authenticated message refers to a secured message service between financial institutions
For inquiries or complaints, please call HSBC's Customer Service at (02) 8858-0000 or (02)7976-8000 from Metro Manila, +1-800-1-888-8555 PLDT domestic toll-free, (International Access Code) + 800-100-85-800 international toll-free for selected countries/regions, or talk to us through Chat by clicking on the icon at the bottom right of our homepage. If you want to find out more about HSBC's customer feedback procedures, please visit hsbc.com.ph/feedback.
The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral) https://www.bsp.gov.ph. You may get in touch with the Bangko Sentral Consumer Protection and Market Conduct Office through their Email: consumeraffairs@bsp.gov.ph; Webchat: http://www.bsp.gov.ph; Facebook: https://www.facebook.com/BangkoSentralngPilipinas or SMS: 021582277 (for Globe subscribers only).
Deposits are insured by PDIC up to PHP500,000 per depositor.
Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through chat.
