We are here to help
As one of the world's largest banking and financial services organization, HSBC's objective is to help you manage your financial affairs smoothly and without problems. Maintaining a balanced financial position can help you to have trouble-free loan repayments and sufficient savings to buy the things you and your family want.
Check out the articles below for helpful guides to help you balance your budget, manage your credit card, and pursue your personal financial health:
Money worries? Let us help you find a solution
At HSBC, we're committed to helping you overcome any financial difficulties that you may be experiencing. We will work with you to manage your payments as you go through difficult times whether that's due to an illness, a death in the family or other personal reasons.
If you are unable to pay the overdue amount for your credit card, personal instalment loan or mortgage, contact us as soon as possible.
If you would like to apply for a payment plan, download and complete the Payment Plan Application Form below and email it to firstname.lastname@example.org to help us better understand your financial situation and find the right solution for you. Our Collection Associate will respond promptly to discuss your payment options.
Credit Control Service-Collections Department
Phone: (02)8858-5000(credit card) or (02)8858-5800(loan)
Opening Hours: 8:30a.m-5:30p.m,Monday-Friday
If you'd like more assistance, don't hesitate to get in touch with us