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Important notices

See the latest changes to our products and services

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System Maintenance Schedules

HSBC will be undergoing system maintenance to improve our services. During these period, selected banking services may be unavailable. We encourage customers to perform their transactions beforehand to minimize any inconvenience.
Date Time Affected Services
Friday, 14 June 2024 

10:30 PM to 11:30 PM

• Internet purchases using HSBC Debit card

Sunday, 16 June 2024

12:30 AM to 6:30 AM

• HSBC Online Banking and Mobile Banking

 

• Phonebanking services

System Maintenance Schedules

HSBC will be undergoing system maintenance to improve our services. During these period, selected banking services may be unavailable. We encourage customers to perform their transactions beforehand to minimize any inconvenience.
Date Friday, 14 June 2024 
Time

10:30 PM to 11:30 PM

Affected Services • Internet purchases using HSBC Debit card
Date

Sunday, 16 June 2024

Time

12:30 AM to 6:30 AM

Affected Services

• HSBC Online Banking and Mobile Banking

 

• Phonebanking services

HSBC celebrates the 22nd Depositor Protection and Awareness Week

HSBC joins the Philippine Deposit Insurance Corporation (PDIC) in celebrating the nationwide 22nd Depositor Protection and Awareness Week from 16 to 22 June 2024.

To learn more, read the PDIC materials on their website at www.pdic.gov.ph/dpaw and PDIC's Facebook page at www.facebook.com/OfficialPDIC.

Changes to HSBC Credit Card Terms and Conditions – June 2024

We’re letting you know of the following updates we’ve made to the HSBC Credit Card Terms and Conditions (published on May 13, 2024):

  • Under section “What to do if your credit card is lost, stolen or misused” - We’ve added the line: We will and can be liable, however, for our actions, which constitute gross negligence or for our willful, wanton, or reckless disregard of our obligations to you
  • Under section “Suspension, cancellation or closure of your credit card or account” - We’ve added the section: Cooling Off Period. You and your supplementary cardholders are entitled to a cooling off period where you have the option to cancel the card 2 banking days after it is issued to you.  The bank, however, reserves the right to collect processing and administrative fees including applicable taxes and any unpaid purchases and/or balances, if any

The following update will be effective starting August 5, 2024:

  • Under section “If you don’t pay any amount within the period that we’ve given you to pay it, or if you don’t make the full amount of the minimum payment" - We’ve clarified that we may deduct the total amount you owe from any HSBC deposit accounts you hold. We also explained how we would handle joint accounts.

Changes to HSBC Rewards and Cashback Features - June 2024

We’re letting you know of some updates to our Rewards and Cashback features starting August 1, 2024.

  • The following merchant categories will not earn Bonus Points for HSBC Red Mastercard and HSBC Premier Mastercard credit cards, and cash rebates for HSBC Gold Visa credit cards: drugstores or pharmacies, gas stations1, education, government services, insurance or underwriting, charity, legal and utilities. However, all other merchant categories that are not part of the exclusion list will still earn you rewards.2 Visit Rewards T&Cs and Cashback T&Cs for the full T&Cs.
  • Installment transactions made at all merchant establishments will no longer earn Bonus Points for HSBC Red Mastercard and HSBC Premier Mastercard credit cards

 

You will continue to enjoy these benefits with your HSBC credit card:

  • HSBC Premier Mastercard customers can earn 1 airmile for as little as PHP25 spend. You enjoy 4× Bonus Points on overseas transactions, 3× Bonus Points on local shopping and dining transactions3 and 1 Bonus Point for every PHP20 spend on eligible transactions as listed in the Rewards T&Cs. You also enjoy free travel insurance when you pay for your travel fares using your HSBC Premier Mastercard4.
  • HSBC Red Mastercard customers can earn up to 4× Bonus Points on online, dining, shopping and overseas spend3 and 1 Bonus Point for every PHP20 spend on eligible transactions as listed in the Rewards T&Cs.
  • HSBC Gold Visa customers can earn 5% cashback on dining transactions and 0.5% on other transactions, as listed in the Cashback T&Cs.
  • All HSBC credit card customers also continue to earn 3% fuel rebates when you gas up at participating Caltex stations1.

1 All HSBC credit card customers will continue to earn 3% fuel rebates on fuel purchases made at participating Caltex stations. Rebate is given to purchases made at participating Caltex stations of up to a maximum spend of PHP20,000 per calendar month. Caltex Rebate terms and conditions apply.

2 Terms and conditions apply. To view the excluded merchant categories, go to Rewards T&Cs.

3 Accelerated Rewards terms and conditions apply.

4 Travel Insurance terms and conditions apply. Travel Insurance offers coverage to the cardholder or his/her eligible spouse and children for any trip booked using their eligible card. This coverage includes injuries, death or travel inconveniences that happen between point of departure and destination, while riding as a passenger, among other conditions.

BSP Advisory: You can still use your folded polymer banknotes

There’s a misconception that folded polymer banknotes lose their value when folded.

HSBC together with the Bangko Sentral ng Pilipinas (BSP) reminds you that your folded PHP 1,000 polymer banknotes are still acceptable and can be used for your payments and transactions. 

Read these BSP materials below to know more: 

Polymer Banknote Features

Why are 1000-Piso Polymer Banknotes Smarter, Cleaner, and Stronger

 

Important: Scanning the QR code in the pdf files above will direct you to bit.ly/PolymerPH. If you’re redirected to a different page, do not proceed and instead type the url directly in your browser. HSBC has no control over non-official websites and is not liable for your use of it.
The Hongkong and Shanghai Banking Corporation Limited does not make it an obligation on you to download, nor does it recommend or endorse, any Quick Response Code Reader (“QR Code Reader”). The download and/or use of a QR Code Reader is at your complete discretion and risk. The QR Code Reader is provided by a third party to which the Bank has no relationship or control over and hence the Bank cannot be held responsible for any loss or damage you suffer resulting from your download and/or use of the QR Code Reader.

 

Updates to international ATM withdrawal fees in the HSBC Easy Guide to Bank Services and Charges

We have updated our overseas ATM withdrawal charges, outlined in the following table.

International cash withdrawal

HSBC Premier

HSBC Advance, Personal Banking, and Mass

HSBC ATM*

Free of charge

PHP100 per withdrawal

PLUS ATM

PHP150 per withdrawal

PHP150 per withdrawal

We have updated our overseas ATM withdrawal charges, outlined in the following table.

International cash withdrawal

HSBC ATM*

HSBC Premier

Free of charge

HSBC Advance, Personal Banking, and Mass

PHP100 per withdrawal

International cash withdrawal

PLUS ATM

HSBC Premier

PHP150 per withdrawal

HSBC Advance, Personal Banking, and Mass

PHP150 per withdrawal

* Please note that you'll be charged PHP150 per transaction at HSBC Argentina, Armenia, Malta, Mexico, Türkiye, Uruguay, or USA ATMs.

More information can be found in the Easy Guide to Bank Services and Charges (PDF). If you have any questions, please contact your local branch.

Changes to HSBC Credit Card Terms and Conditions

We’re letting you know of the following updates we’ve made to the HSBC Credit Card Terms and Conditions:

  • We’ve indicated that we’ll notify you 60 days before any changes to our Terms and Conditions, and 90 days before fees or charges, will take effect
  • We added a clause indicating that we will secure your consent in case we transfer or assign our agreement to another party, that may be detrimental to you

Find out more details.

Changes to our Asset Link Terms and Conditions

We’re letting you know of an update we’ve made to the HSBC AssetLink Terms and Conditions starting 17 April 2024.

We revised the section of Assignment to let you know that we’ll inform you if we assign or transfer any or all of our rights and obligations to someone else. We will also secure your consent in case we assign or transfer the loan agreement to another party that may be detrimental to you. Find out more details

Changes to our Personal Loans Terms and Conditions

We’re letting you know that we’ve updated the HSBC Personal Loans Terms and Conditions in April and May 2024.

  • We revised the section on “Assignment” to let you know that we’ll inform you if we assign or transfer any or all of our rights and obligations to someone else. We will also secure your consent in case we assign or transfer the loan agreement to another party that may be detrimental to you.
  • We added a clause for Data Privacy and Retention to let you know how we manage and use your personal information.


Find out more details.

Changes to our Home Loan Terms and Conditions

We want to let you know of updates we made to the HSBC Home Loan Terms and Conditions starting 17 April 2024.

2.7 Miscellaneous provisions

Assignments by us or by You

We can transfer any of our rights and obligations to another party. We’ll always tell you at least 60 days prior to effectivity. We will also secure your consent in case we transfer or assign the loan agreement to another party that may be detrimental to you.

3.9 Fees, expenses and commissions

Changes to fees

We may set or change how we calculate any fee. We’ll tell you before we do this at least 90 days prior to effectivity.

3.10 Insurance

You’ll also secure and maintain insurance coverage:

  • Of all buildings, improvements and other properties on the property against fire, earthquake, typhoon and other risks (may include but are not limited to floods, landslides, and vandalism) deemed acceptable by us for an amount we consider acceptable;
  • Listing us as the beneficiary or loss payee to the extent of our insurable interest; and
  • Endorsing and delivering the policies to us.

We’ll determine if the insurance is acceptable. If the property is deemed underinsured, you’ll promptly acquire additional insurance coverage to cover the shortfall. If you fail to do this, HSBC reserves the right to enroll the borrower in supplemental insurance coverage to address the underinsured amount. If we do this, we’ll:

  • Tell you about the enrollment and associated costs; and
  • Take money from your account to pay the premium and any other expenses

3.18 Amendments

The Features and terms of our loans may change over time. We may offer new types of loans or withdraw types of loans. We can amend, revise or modify these terms and conditions at any time. We may also amend, revise or modify any of our other terms and conditions. We’ll tell you about any changes we make at least 60 days prior to effectivity.

4.1 Tariff Schedule

We may change the rates, fees and charges from time to time. We always tell you at least 90 days prior to effectivity.

Find out more details.

Changes to the HSBC Mobile Banking App to improve security

From 25 April 2024, the HSBC Mobile Banking App on iOS devices will now include a security feature that disables screen recording, casting, and mirroring of the app when you're logged on. We've made this change to help protect your personal information. Learn more here.

Protect your mobile device from fraud

For your security and safety, manage your mobile devices to help protect your account.

  • Make sure you have the latest software version or Operating System version.
  • Starting in April 2024, you'll need to have iOS 14 or Android 8 to use the HSBC Mobile Banking App. If you're using a lower operating system version, you'll need to upgrade your device's operating system before you can use the app.
  • Use an anti-virus program and keep it updated.
  • Use strong and complex passwords in your devices and mobile applications. Change them regularly.
  • Use biometric and 2-factor authentication, if applicable.
  • Do not use public Wi-Fi if you have to access your bank accounts or make credit card payments.
  • Validate the source before you download anything.
  • Do not save your card information on shared devices.

Important information on International Payments and Transfers with HSBC Canada

The Global Transfer services for HSBC Canada accounts will no longer be supported starting March 17, 2024. This is in line with HSBC Canada’s sale to the Royal Bank of Canada.

If you need help, you may contact your Relationship Manager (for Premier clients), chat with us in our website hsbc.com.ph, or call us at 7976-8080 (for Premier clients) or 7976-8000 (for Personal Banking clients).

Thank you for choosing HSBC.

Important information about international payments and transfers with HSBC France

From 22 December 2023, you will not be able to use Global View and Global Transfer services to accounts that are with HSBC France.

This is because HSBC Continental Europe has agreed to sell its retail banking business in France to My Money Group and its subsidiary, Banque des Caraïbes SA.

If you have any questions, you can talk to us via our website or call us on 7976-8000. If you are a Premier customer, you can contact your Relationship Manager or call us on 7976-8080.

Bank requirements for Designated Non-Financial Business and Profession (DNFBP) customers

In line with Memorandum No. M-2023-019 of the Bangko Sentral ng Pilipinas (BSP), all Designated Non-Financial Business and Profession (DNFBP) customers need to present the following documents to covered persons:

  • Provisional Certificate of Registration
  • Certificate of Registration with the Anti-Money Laundering Council

Please note that covered persons include banks. This is part of the customer due diligence measures required by the Anti-Money Laundering Act.

To find out if you're a DNFBP, please check the following guidelines. To see the DNFBP registration guidelines, please refer to this document.

Changes to our HSBC Credit Card Terms and Conditions

We’re letting you know of an update we’ve made to the HSBC Credit Card Terms and Conditions starting 10 February 2024.

Delivery of your card

We'll deliver your credit card to the preferred address indicated in our records. If delivery is not successful, we may deliver your credit card to the other addresses in our records.

New lounge access benefit for HSBC Premier Mastercard holders!

Get ready for VIP lounge access to more than 1,300 airport lounges worldwide!

Starting 29 December 2023, enjoy lounge access with your HSBC Premier Mastercard’s NEW Travel Pass for only USD32 per person.

T&Cs apply. Find out more details

Important information on international payments and transfers with HSBC New Zealand

The Global View and Global Transfer services for HSBC New Zealand accounts will no longer be supported starting November 30, 2023.

This is in line with the wind down of HSBC’s Wealth and Personal Banking business within New Zealand.

If you need help, you may contact your Relationship Manager (for Premier clients), chat with us on our website hsbc.com.ph, or call us at 7976 8080 (for Premier clients) or 7976 8000 (for Personal Banking clients).

Thank you for choosing HSBC.

HSBC Advisory: Changes to our HSBC Bank Charges and Fees

Starting October 2, 2023, through our International Banking Centre, International account opening for Personal Banking (previously Advance) is now free of charge.

The updated Easy Guide to Bank Services and Charges can be accessed here.
If you have any questions, please call your branch of account.

HSBC Mobile Banking app changes on 11 October 2023

We’ve made a few changes to the HSBC Mobile Banking app. We refreshed the Log on screen with a new wallpaper; and have changed the HSBC logo across the app with the updated version.

These changes do not affect the functionality of the app and the way you do your transactions.

Advisory: Banking Transactions on 1 September 2023

Please be advised that the following local payment transactions will continue to be accepted today, 1 September 2023, but will be processed on Monday, 4 September 2023, following the BSP’s suspension of settlement and clearing operations today:

  • Cheque clearing: Cheques deposited Thursday, 31 August 2023 will be cleared on Monday, 4 September 2023
  • PHP (PESONet) and USD Local Transfers: Transactions made from Thursday, 31 August 2023, 1:00pm onward will be credited to the beneficiary on Monday, 4 Sep 2023
  • PHP and USD Local Real-Time Gross Settlement (RTGS): Transactions made from Thursday, 31 August 2023, 3:00pm onward will be credited to the beneficiary on Monday, 4 September 2023

All other transactions will continue to be processed per usual.

Advisory on over-the-counter tax payments to the Bureau of Internal Revenue (BIR)

Please be informed that starting 15 August 2023, HSBC branches will no longer accept Bureau of Internal Revenue (BIR) Over-the-counter Tax Payments until further notice.

For questions or concerns, please chat with us by clicking the Chat button.

Important information on International Payments and Transfers with HSBC Oman

The Global View and Global Transfer services for Oman accounts will no longer be supported starting August 15, 2023.

This is in line with HSBC Oman’s agreement to transfer its banking operations, including its branch network, deposits, investments, and lending products, to Sohar International Bank.

If you need help, you may contact your Relationship Manager (for Premier clients), chat with us on our website hsbc.com.ph, or call us at 7976-8080 (for Premier clients) or 7976-8000 (for Personal Banking clients).

Thank you for choosing HSBC.

Important information on International Payments and Transfers with HSBC Greece (26 June 2023)

The Global View and Global Transfer services for Greece accounts will no longer be supported starting July 26, 2023.

This is in line with HSBC Continental Europe’s agreement to transfer its branch operations in Greece (HSBC Greece), including its branch network, deposits, investments, and lending products, to Pancreta Bank S.A. (Pancreta).

If you need help, you may contact your Relationship Manager (for Premier clients), chat with us in our website hsbc.com.ph, or call us at 7976-8080 (for Premier clients) or 7976-8000 (for Personal Banking clients).

Thank you for choosing HSBC.

Updated Interest Rates for USD and PHP Time Deposits

We want to let you know you about important updates to your USD and PHP account(s) with us. 

Starting 24 April 2023, interest rates on USD and PHP time deposit accounts will be updated as follows. You may also log on to HSBC online banking or mobile banking to view the latest interest rates.

PHP High Yield Time Deposit
Tenor PHP100,000 upto PHP999,999 PHP1,000,000 upto PHP4,999,999

PHP5,000,000

and above

1 month 0.125% 0.25% 0.25%
2 months 0.125% 0.255 0.25%
3 months 0.125% 0.25% 0.25%
4 months 0.125% 0.25% 0.25%
6 months 0.125% 0.375% 0.50%
12 months 0.125% 0.375% 0.50%
PHP High Yield Time Deposit
Tenor 1 month
PHP100,000 upto PHP999,999 0.125%
PHP1,000,000 upto PHP4,999,999 0.25%

PHP5,000,000

and above

0.25%
Tenor 2 months
PHP100,000 upto PHP999,999 0.125%
PHP1,000,000 upto PHP4,999,999 0.255

PHP5,000,000

and above

0.25%
Tenor 3 months
PHP100,000 upto PHP999,999 0.125%
PHP1,000,000 upto PHP4,999,999 0.25%

PHP5,000,000

and above

0.25%
Tenor 4 months
PHP100,000 upto PHP999,999 0.125%
PHP1,000,000 upto PHP4,999,999 0.25%

PHP5,000,000

and above

0.25%
Tenor 6 months
PHP100,000 upto PHP999,999 0.125%
PHP1,000,000 upto PHP4,999,999 0.375%

PHP5,000,000

and above

0.50%
Tenor 12 months
PHP100,000 upto PHP999,999 0.125%
PHP1,000,000 upto PHP4,999,999 0.375%

PHP5,000,000

and above

0.50%
USD Time Deposit
Tenor USD2,500 upto USD24,999 USD25,000 upto USD99,999 USD100,000 and above
1 month 0.05% 0.05% 0.10%
2 months 0.05% 0.10% 0.10%
3 months 0.05% 0.10% 0.10%
4 months 0.05% 0.10% 0.10%
6 months 0.10% 0.10% 0.10%
12 months 0.10% 0.10% 0.10%
USD Time Deposit
Tenor 1 month
USD2,500 upto USD24,999 0.05%
USD25,000 upto USD99,999 0.05%
USD100,000 and above 0.10%
Tenor 2 months
USD2,500 upto USD24,999 0.05%
USD25,000 upto USD99,999 0.10%
USD100,000 and above 0.10%
Tenor 3 months
USD2,500 upto USD24,999 0.05%
USD25,000 upto USD99,999 0.10%
USD100,000 and above 0.10%
Tenor 4 months
USD2,500 upto USD24,999 0.05%
USD25,000 upto USD99,999 0.10%
USD100,000 and above 0.10%
Tenor 6 months
USD2,500 upto USD24,999 0.10%
USD25,000 upto USD99,999 0.10%
USD100,000 and above 0.10%
Tenor 12 months
USD2,500 upto USD24,999 0.10%
USD25,000 upto USD99,999 0.10%
USD100,000 and above 0.10%

If you have questions, please call your Relationship Manager or your branch of account.

HSBC Philippines now in Alabang

Published 03 Mar 2023. We wish to inform you that HSBC Savings Bank’s Alabang branch located at Unit 1, The Commercial Complex, Madrigal Avenue, Ayala Alabang, Muntinlupa City will become an HSBC Philippines branch starting 17 April 2023.  

This means that you can access your new HSBC Philippines account/s and transact in HSBC Philippines Ayala Alabang branch effective that date and in any of the other HSBC Philippines branches located in BGC, Makati, Ortigas Center, Cebu and Davao. 

HSBC Savings Bank clients who choose not to move to HSBC Philippines may continue to transact at HSBC Savings Bank’s Greenhills and Rockwell branches until the Savings Bank’s closure on 31 May 2023.

Should you choose to discontinue your HSBC banking relationship, please visit www.hsbc.com.ph/opt-out or contact your branch of account so we can exclude you from the migration. Please don't forget to indicate your Unique Reference Number that will be sent to you (format: PHAL######). We’ll process your request and prepare the release of your funds / termination of your loan as soon as you complete the required steps. We’d love, however, for you to stay with HSBC so you can enjoy the world of opportunities from HSBC Philippines and HSBC Wealth1.

Any questions?

Please visit www.hsbc.com.ph for more information. You may also contact your Relationship Manager (for Premier clients) or branch of account. You can also reach us via our hotline at (02) 8858-0000 when calling from Metro Manila, or via our PLDT domestic toll-free number 1-800-1-888-8555. When calling from overseas, please call us at +63 (2) 7976-8000, or talk to us through the Chat feature of our website hsbc.com.ph.

We look forward to serving you in HSBC Philippines soon.

 

1 HSBC Wealth refers to HSBC Insurance and Investment Brokerage (Philippines), Inc, available to Premier customers.

Wholesale Banking Advisory: Servicing of Foreign Exchange Conversions

Following a commercial review of our branch services, please be advised that foreign exchange (FX) and purchase of foreign currency notes for Corporate clients will no longer be available via our HSBC Branch Network effective Monday, 24 July 2023. 

Please read more here.

Changes to your HSBC Credit Card Finance Charge

In line with BSP Circular No. 1165, banks and credit card issuers shall impose interest or finance charges for credit card transactions not to exceed an annual interest rate of 36% or a monthly interest rate of 3% . Because of this, effective February 10, 2023, your HSBC Credit Card monthly interest rate will also be adjusted from 2.0% to 3.0%. This new interest rate will apply to all unpaid balances and cash advance transactions posted on your account.

This change will not just help provide consistency to the quality of service you enjoy from HSBC, but will make sure we continue to open up a world of opportunity for you.

The Cash Advance fee will remain to be PHP200 per transaction; while the existing monthly add-on rate for these products will remain capped at 1%: HSBC Credit Card Balance Transfer Plans, HSBC Cash Installment Plans and HSBC Card Balance Conversion Plans.

If you have any question about this change, we prepared Frequently Asked Questions here

Joint Announcement by HSBC Philippines and HSBC Savings Bank

Following regulatory approval of our application  to simplify our retail banking business in the Philippines, we hereby announce the upcoming transfer of all banking relationships of HSBC Savings Bank’s customers to HSBC Philippines and the eventual closure of the Savings Bank in May 2023. Read more here

Transfers to UCPB no longer accepted

Please be informed that we can no longer process PHP and USD payments to United Coconut Planters Bank (UCPB) effective immediately. This is in line with the advisory from the Philippine Clearing House Corporation (PCHC), in connection with the merger of UCPB with Landbank. Please coordinate with your payee/s for alternative payment arrangements.

It’s back! Travel Insurance for HSBC Premier and Platinum Cards

We listen to your needs, so we’re bringing back this feature as you begin to get back to your travel plans again. Starting 04 April 2023, you’ll enjoy FREE Travel Insurance from your HSBC Premier Debit, Premier Mastercard and Platinum Visa Credit Cards. This replaces the Purchase Protect Insurance coverage of your card.

Travel Insurance offers Insurance coverage for injuries, death or travel inconveniences that happen between point of departure to destination, while riding as a passenger, among other conditions taken by the cardholder or his/her eligible spouse and children for any trip booked using your eligible card. T&Cs apply.

More details to come soon!

Changes to our HSBC Fees and Charges for Fixed Income Investments

We want to let you know about updates to the following fee/s starting January 2, 2023.
Fixed Income Product Updated broker’s fee
Philippine Treasury Bills 0.25%
We want to let you know about updates to the following fee/s starting January 2, 2023.
Fixed Income Product Philippine Treasury Bills
Updated broker’s fee 0.25%

View the updated Easy Guide to HSBC’s Fees and Charges for Fixed Income Investments here.

Please feel free to reach out to your Relationship Manager or branch of account if you have any questions.

 

HSBC Advisory: Updates on cheque design standards and specifications

We want to let you know about updates on cheque design and specifications, in line with the Philippine Clearing House Corporation (PCHC) Issuance CICS OM No. 21-036.

Starting 31 October 2022

All new HSBC Philippines cheques will follow the standard cheque format with the following changes:

  1. Cheque Date: The format is standardized to the Month-Day-Year numerical format (MM-DD-YYYY), with designated boxes to write each of the numbers for MM-DD-YYYY, and a date format guide below each box
  2. Amount in Figures: The Peso (₱) Sign is moved out, and is now placed before the box
  3. Signature Line/Space: Now with a designated box for the signature line/space

Starting 1 May 2024

Only the following cheques will be accepted for clearing:

  1. Cheques following the new format (bearing the above mentioned changes)
  2. Post-Dated Cheques (PDCs) stamped ‘Warehoused’ by banks prior to 1 May 2024


If you have outstanding cheques with the old design, kindly have these presented and cleared before 1 May 2024 to avoid these from being returned.

FAQs

What will happen to my old cheques after 1 May 2024?

These will no longer be accepted for deposit / encashment, and will be returned. A new cheque will need to be issued following the new format.

What if I input the wrong date format after 1 May 2024? (e.g., spelling out the date as December 1, 2024 instead 12-01-2024 per the standard MM-DD-YYYY in the new design)

Your cheque will not be accepted for deposit / encashment, and will be returned.

I already issued Post-Dated Cheques (PDCs) to a payee (e.g., property developer), will I need to have these replaced?

As long as the PDCs have been duly stamped ‘Warehoused’ by your payee’s bank prior to 1 May 2024, these will continue to be accepted and will not need to be replaced.

How can I request for a new chequebook?


You may request for a PHP checkbook by contacting your nearest branch or HSBC hotline. View applicable fees here.


Is there any change to the clearing period or cut-off time?

No, standard cheque clearing period and cut-off times will continue to apply. Learn more here.

For any further questions or concerns, please send us a secure message via online banking, contact your branch of account, or call us at (02) 8858-0000 from Metro Manila or +1-800-1-888-8555 PLDT domestic toll-free.

Changes to HSBC Fees and Charges

We want to let you know about updates to the following fee/s starting September 26, 2022.
Service Updated fee
Inward Local Payment Via Real Time Gross Settlement Free of charge
We want to let you know about updates to the following fee/s starting September 26, 2022.
Service Inward Local Payment Via Real Time Gross Settlement
Updated fee Free of charge

View the updated Easy Guide to Bank Services and Charges here (effective September 26, 2022):

HSBC Philippines (PDF, 1.5MB)

 

Please feel free to reach out to your Relationship Manager or branch of account if you have any questions.

 

Bills Payment Update: Easytrip

We want to let you know that effective immediately, we can no longer process bills payment requests to Easytrip. This is in line with Bancnet's advisory that Easytrip is no longer part of the Bills Payment services of Bancnet.

Because of this change, any bills payment requests to Easytrip made from 1 Sep 2022 onward will be returned to you, while we work on removing this biller accordingly. We’ll remove Easytrip from the list of billers in HSBC ATMs, HSBC Online Banking and the HSBC Mobile Banking app, including any saved payees.

For payments to Easytrip, please coordinate with them directly for alternative payment options.

If you have any questions

You can reach us through these channels:

  • Secure message via online banking,
  • Through your branch of account, or
  • By calling us at (02) 8858-0000 from Metro Manila or +1-800-1-888-8555 PLDT domestic toll-free.

Changes to our General Bank Terms and Conditions - 1 April 2022

We want to let you know of updates we made to our HSBC General Bank Terms and Conditions which will take effect on April 1, 2022.

  • Renaming of Advance to Personal Banking
    We removed sections or statements that mention Advance and replaced these with Personal Banking since Advance has been re-named to Personal Banking.

    As we've previously communicated, we're progressively phasing out the HSBC Advance branding with the renaming of HSBC Advance to HSBC Personal Banking. While you may see some HSBC Advance branding, any mention of HSBC Advance will mean HSBC Personal Banking.

 

View the updated Bank Terms and Conditions (effective April 1, 2022):

HSBC Philippines (PDF, 12MB)

 

Please feel free to reach out to your Relationship Manager or branch of account if you have any questions.

Updated Interest Rates for PHP Time Deposits

We want to let you know about important updates to your PHP account(s) with us.

Starting 5 September, 2022, interest rates on PHP time deposit accounts will be updated as follows. You may also log on to HSBC Online Banking or Mobile Banking to view the latest interest rates.

Regular Time Deposit
Tenor Interest Rate p.a.
1 month
0.125%
2 months 0.125%
3 months 0.125%
4 months 0.125%
6 months 0.125%
12 months 0.125%
Regular Time Deposit
Tenor 1 month
Interest Rate p.a. 0.125%
Tenor 2 months
Interest Rate p.a. 0.125%
Tenor 3 months
Interest Rate p.a. 0.125%
Tenor 4 months
Interest Rate p.a. 0.125%
Tenor 6 months
Interest Rate p.a. 0.125%
Tenor 12 months
Interest Rate p.a. 0.125%
High Yield Time Deposit
Tenor PHP100,000 up to PHP999,999 PHP1,000,000 up to PHP4,999,999 PHP5,000,000 and above
1 month
0.125% 0.25% 0.25%
2 months 0.125% 0.25% 0.25%
3 months 0.125% 0.25% 0.25%
4 months 0.125% 0.25% 0.25%
6 months 0.125% 0.25% 0.25%
12 months 0.125% 0.25% 0.25%
High Yield Time Deposit
Tenor 1 month
PHP100,000 up to PHP999,999 0.125%
PHP1,000,000 up to PHP4,999,999 0.25%
PHP5,000,000 and above 0.25%
Tenor 2 months
PHP100,000 up to PHP999,999 0.125%
PHP1,000,000 up to PHP4,999,999 0.25%
PHP5,000,000 and above 0.25%
Tenor 3 months
PHP100,000 up to PHP999,999 0.125%
PHP1,000,000 up to PHP4,999,999 0.25%
PHP5,000,000 and above 0.25%
Tenor 4 months
PHP100,000 up to PHP999,999 0.125%
PHP1,000,000 up to PHP4,999,999 0.25%
PHP5,000,000 and above 0.25%
Tenor 6 months
PHP100,000 up to PHP999,999 0.125%
PHP1,000,000 up to PHP4,999,999 0.25%
PHP5,000,000 and above 0.25%
Tenor 12 months
PHP100,000 up to PHP999,999 0.125%
PHP1,000,000 up to PHP4,999,999 0.25%
PHP5,000,000 and above 0.25%

If you have questions, please call your Relationship Manager or your branch of account.

Changes to our HSBC General Bank Terms and Conditions

We want to let you know of updates we made to our HSBC General Bank Terms and Conditions, which take effect starting December 1, 2021:

Account Opening
For non-residents, we updated the allowable deposits into Philippine Peso accounts, to comply with updated foreign exchange regulations.

Interest on Accounts
We clarified that withholding tax is applied on interest earned on deposit accounts, as applicable.

Account Closure
When your account is closed, you’ll be able to receive the proceeds based on your preference: via Global Transfer, Telegraphic Transfer, Local Payment, or Cashier’s Order. But if we’re unable to contact you after reasonable attempts, we’ll need to issue a cashier’s order in Philippine Pesos regardless of your account currency.

View the updated Terms & Conditions here (effective December 1, 2021):

Please feel free to reach out to your Relationship Manager or branch of account if you have any questions.

Changes to your HSBC Credit Card's Minimum Due Amount

Starting 28 February 2022, there'll be changes in the computation of your HSBC Credit Card's monthly Minimum Due Amount and how we apply your credit card payments.
From
To

The minimum due amount is computed as:


Four percent (4%) of your current billed balances (including cash advances and cash advance fees and charges, retail purchases, non-installment related fees and charges) or PHP500, whichever is higher,

+ 100% of the fixed monthly amortization of installment transactions and installment related fees and charges

+ Past Due installment amortization amount PLUS the corresponding full amount of finance charge incurred, if any

+ Any other Past Due or Overlimit amount, whichever is higher

The minimum due amount will be the higher of:

1)PHP500 OR

2)The sum of the following:

a.1% of the full current amount you owe (which includes retail purchase, cash advance, cash advance fees, and other fees/charges excluding annual fee, finance and late charge, overlimit fee), PLUS

b.One-twelfth (1/12) of your annual fee, if applicable, PLUS

c.100% of the monthly installment amount (principal and interest), overlimit fee, finance charge and late charge


AND any past due amount or overlimit amount, whichever is higher.

If you pay less than the amount that you owe us for that month, we’ll apply your payment first to any unpaid amounts that remain unpaid from previous months and then apply what is left in this order:

  • charges and fees
  • your card insurance premium
  • up to the minimum payment or, if we have agreed an instalment plan with you, up to the instalment amount.


In each case, we'll apply the payment first to amounts which we charge at a higher rate of interest followed by amounts we charge at lower rates. If the interest is the same, we’ll apply it to the oldest amounts first.


If you pay more than what you owe us for that month, any excess won't bear any interest and we'll use it to pay any future transactions, fees, charges and interest in the same order until it is gone.

If you pay at least the minimum due amount on time, we'll apply your payment in this logic and order:

  • 100% on any monthly instalment amount,
  • 100% on Cash Advance finance charge,
  • 1% on Cash Advance fee,
  • 1% on Cash Advance principal amount,
  • 100% finance charge on remaining transactions,
  • 1% on service fee
  • 100% on late fee,
  • 1/12 of latest billed annual fee,
  • 100% overlimit fee, and
  • 1% on the principal amount of your remaining transactions


Any payment in excess of the minimum due amount will be applied to the unpaid portion of the cash advance fee and principal amount , and finally to the remaining fees and unpaid transactions in your account.


For your reference on our existing terms and conditions, please visit HSBC Credit Card Terms and Conditions.

Starting 28 February 2022, there'll be changes in the computation of your HSBC Credit Card's monthly Minimum Due Amount and how we apply your credit card payments.
From

The minimum due amount is computed as:


Four percent (4%) of your current billed balances (including cash advances and cash advance fees and charges, retail purchases, non-installment related fees and charges) or PHP500, whichever is higher,

+ 100% of the fixed monthly amortization of installment transactions and installment related fees and charges

+ Past Due installment amortization amount PLUS the corresponding full amount of finance charge incurred, if any

+ Any other Past Due or Overlimit amount, whichever is higher

To
The minimum due amount will be the higher of:

1)PHP500 OR

2)The sum of the following:

a.1% of the full current amount you owe (which includes retail purchase, cash advance, cash advance fees, and other fees/charges excluding annual fee, finance and late charge, overlimit fee), PLUS

b.One-twelfth (1/12) of your annual fee, if applicable, PLUS

c.100% of the monthly installment amount (principal and interest), overlimit fee, finance charge and late charge


AND any past due amount or overlimit amount, whichever is higher.

From

If you pay less than the amount that you owe us for that month, we’ll apply your payment first to any unpaid amounts that remain unpaid from previous months and then apply what is left in this order:

  • charges and fees
  • your card insurance premium
  • up to the minimum payment or, if we have agreed an instalment plan with you, up to the instalment amount.


In each case, we'll apply the payment first to amounts which we charge at a higher rate of interest followed by amounts we charge at lower rates. If the interest is the same, we’ll apply it to the oldest amounts first.


If you pay more than what you owe us for that month, any excess won't bear any interest and we'll use it to pay any future transactions, fees, charges and interest in the same order until it is gone.

To

If you pay at least the minimum due amount on time, we'll apply your payment in this logic and order:

  • 100% on any monthly instalment amount,
  • 100% on Cash Advance finance charge,
  • 1% on Cash Advance fee,
  • 1% on Cash Advance principal amount,
  • 100% finance charge on remaining transactions,
  • 1% on service fee
  • 100% on late fee,
  • 1/12 of latest billed annual fee,
  • 100% overlimit fee, and
  • 1% on the principal amount of your remaining transactions


Any payment in excess of the minimum due amount will be applied to the unpaid portion of the cash advance fee and principal amount , and finally to the remaining fees and unpaid transactions in your account.


For your reference on our existing terms and conditions, please visit HSBC Credit Card Terms and Conditions.

If you have questions, please call us at (02)8858-0000 or visit us at www.hsbc.com.ph.

HSBC’s Payment Holiday for Customers affected by Typhoon Odette

1. What is the Payment Holiday offer?

The Payment Holiday offer is a 30-day grace period for qualified customers who may choose to skip paying their due amounts covering due dates from December 16, 2021 until January 15, 2022. Late fees will be waived during this period.

2. Who are qualified to avail of the Payment Holiday offer?

HSBC customers who are affected by Typhoon Odette, are current or delinquent for less than 60 days, and live at the following areas may avail of the Payment Holiday offer: Bohol, Cebu, Negros Occidental, Palawan, Southern Leyte, Surigao Del Norte. We’ll send an SMS and / or an electronic direct mailer (eDM) to the qualified customers.

3. How do I avail of this offer?

For Credit Cards and Personal Loans (excluding Employee Privilege Program / EPP).

If you’re qualified to avail of this offer based on FAQ no. 2, you may choose not to pay for your due amount with due dates that fall within December 16, 2021 until January 15, 2022. We’ll consider non-payment of your due amounts on your due date as having availed of the offer. We’ll apply the necessary adjustments in your account for this availment.

For Home Loans and Asset Link Loans

While your auto-debit payment arrangement will still push through on your due date that fall within December 16, 2021 until January 15, 2022, you may still avail of the payment holiday offer by calling your relationship manager or branch of account. We’ll reverse the auto-debited payment and waive the late fee during this period.

Please note that we’ll consider your account as having availed of the offer if your nominated account has insufficient funds on your scheduled auto-debit arrangement date during the payment holiday period. We’ll make the necessary adjustments in your account for this availment.

4. Will I be charged with late fee and interest if I avail of the offer?

We’ll waive your late fees during the 30-day grace period during the qualified due dates under the offer. On interest, please refer to below:

Credit card:

We’ll reverse your finance charge if you paid your outstanding balance in full on due dates from November 16 to December 15, 2021 (called “transactor”). The finance charge incurred during the payment holiday period will be reversed in full in your Feb/Mar22 statement of account (SOA), as applicable.

If you paid less than the total due amount on your due dates from November 16 to December 15, 2021 (called “revolver”), the finance charge that you’ll earn during the payment holiday period will not be reversed and will form part of your finance charges that you’ll see in your next SOA.

All Loans:

The accrued interest earned during the Payment Holiday will not be reversed. This has to be paid in your next due date after the Payment Holiday period.

5. What adjustments will I see in my Credit Card SOA if I avail of the offer?

If we don’t receive payment on your due date during the Payment Holiday period, please expect the following adjustments in your next SOA (in Jan/Feb22):

For current accounts:

  • A credit entry equivalent to your minimum due amount from your previous statement
  • A debit entry equivalent to your minimum due amount from your previous statement
  • No Late Fee

For qualified delinquent accounts:

  • A credit entry equivalent to your earliest unpaid minimum due amount
  • A debit entry equivalent to your earliest unpaid minimum due amount
  • No Late Fee

The adjustments were done to automatically waive the late fee but retain your outstanding balance. For transactors, the finance charge or interest from the payment holiday, will still be reflected in your SOA. This will be reversed in full in your succeeding statement (e.g. Feb/Mar22) and is already net of the finance charge in your account.

6. When should I pay for the due amount that I didn’t pay because I availed of Payment Holiday?

Credit card:

Please refer to your next statement of account (SOA) after the Payment Holiday period to know your full due amount. You may pay at least the minimum due amount or the total due amount on or before the due date stated in your SOA.

All Loans:

After the Payment Holiday period, you’ll have to pay for 2 monthly due amounts in your next due date including accrued interest. For Home Loan and Asset Link Loan, your auto-debited payment will compose of 2 monthly due amounts plus the accrued interest from the Payment Holiday.

For delinquent loans, you’ll have to pay for the ff. on the next due date: monthly due amount from the Payment Holiday period, monthly due for the current period, and other missed monthly due amounts including accrued interest.

7. I have installment transactions in my Credit Card account, will I be billed with 2 monthly installment amounts on my next due date if I avail of Payment Holiday?

Yes, your total due amount on your next SOA after the Payment Holiday will include 2 monthly installment amounts. However, you may choose to pay at least the minimum due amount on your due date. Please note the corresponding finance charge that will be computed for payments that are less than the total due amount for the month. Your installment amount during the payment holiday period will also earn finance charge if not paid in full in your next SOA.

8. I want to pay for my due amounts to avoid unnecessary interests, where can I pay?

We continue to accept payments for your credit cards, personal loans, and home loans during this period. For Cards and Personal Loans (non-EPP), please visit http://bit.ly/hsonpay for the full list of payment options.

For Asset Link and Home Loans, please fund your nominated account under your auto-debit arrangement

9. I am also affected by Typhoon Odette but my area is not among the list of qualified areas listed in FAQ no. 2. How can I avail of the Payment Holiday?

Please call us at +63288580000 so that we can discuss payments options with you.

Updates on HSBC Advance

To give you a better banking experience and to serve your constantly evolving needs, we're simplifying our banking services. From February 15, 2022, we're changing the name of HSBC Advance to HSBC Personal Banking and updating some features.

Here are the changes to your HSBC Advance account starting February 15, 2022:

Starting February 15, 2022:
Account Service From To
Account Type HSBC Advance

HSBC Personal Banking

Total Relationship Balance Requirement for Deposits Php100,000 or FCY equivalent None
Starting February 15, 2022:
Account Service Account Type
From HSBC Advance
To

HSBC Personal Banking

Account Service Total Relationship Balance Requirement for Deposits
From Php100,000 or FCY equivalent
To None

* Total Relationship Balance (TRB) is calculated based on the average total balances in all deposit accounts, plus the market value of all investments held, within the bundled accounts in your name in any one calendar month.

Starting March 15, 2022:
Fees / Product Feature From To

Below Balance Fee*

(For Advance accounts with TRB requirement)

Php1,000 or FCY equivalent

None

Over-the-counter Fee for deposits and withdrawals made in Philippine pesos Free Php100 per transaction
Starting March 15, 2022:
Fees / Product Feature

Below Balance Fee*

(For Advance accounts with TRB requirement)

From Php1,000 or FCY equivalent
To

None

Fees / Product Feature Over-the-counter Fee for deposits and withdrawals made in Philippine pesos
From Free
To Php100 per transaction

* Below Balance Fee or Relationship Fee is debited against a client's demand deposit account if:

  • Client's TRB on all active accounts fall below TRB minimum requirements for 2 consecutive months, or
  • Client's dormant or unclaimed accounts fall below TRB minimum requirement for 1 month.
Starting April 15, 2022:
Fees / Product Feature From To

Advance Credit Card

Available to Advance customers

If you have an existing active* account, this will be converted to a Gold Visa credit card account. You'll receive more details about your account in the coming weeks.

Starting April 15, 2022:
Fees / Product Feature

Advance Credit Card

From Available to Advance customers
To

If you have an existing active* account, this will be converted to a Gold Visa credit card account. You'll receive more details about your account in the coming weeks.

* Active credit card accounts refer to accounts that are not past due or delinquent.

With the renaming of HSBC Advance to HSBC Personal Banking, we are progressively phasing out the HSBC Advance branding. While you may see some HSBC Advance branding after February 15, 2022, any mention of HSBC Advance will mean HSBC Personal Banking and will have no impact on the usage of your account and services.

 

HSBC Personal Banking

We will stop offering new Advance accounts starting January 15, 2022 and new Advance credit cards starting February 15, 2022. New customers may open an HSBC Personal Banking account instead, starting January 15, 2022.

  • What is HSBC Personal Banking?

HSBC Personal Banking offers simple financial solutions and digital capabilities to help our customers build financial stability.

  • Eligibility Requirements for new customers:

Credit your monthly income of at least Php50,000 gross (or its foreign currency equivalent) into your HSBC account. Simply present valid income proof (Certificate of Employment).

  • Features:

Online Banking: Enjoy 24/7 access to your HSBC Personal Banking account wherever you are and take control of your finances conveniently. Keep track of your transactions, transfer funds, pay bills and access other online features.

Free ATM withdrawals nationwide: Access your funds at any HSBC, or Bancnet ATM in the Philippines, free-of-charge.

What will happen to my existing Advance account? What do I need to do?

As an existing Advance customer, your account will be re-named as an HSBC Personal Banking account effective February 15, 2022. You're not required to do anything nor submit any new forms. As an existing customer, the eligibility requirement for new customers won't apply, meaning you won't need monthly credits of at least Php50,000 gross (or its foreign currency equivalent) into your HSBC account. If you're an existing Advance via Salary customer, the same eligibility requirements apply. You can keep your existing banking product with HSBC and continue to use our various services. If you have an existing HSBC Advance Debit Card, you can also continue to use your card until it expires where you'll be issued a new debit card for replacement.

 

Please refer to this for Frequently Asked Questions (FAQs).

*NEW* Purchase Protect Insurance for HSBC Premier and Platinum Cards

Starting 03 January 2022, the Travel Insurance coverage on HSBC Premier and Platinum Cards will be replaced by Purchase Protect Insurance.

Purchase Protect Insurance offers the cardholder reimbursement, repair or replacement of eligible items that were bought using an HSBC Platinum Visa Rebate Credit Card, HSBC Premier Credit or Debit Card from authorized retailers, distributors, and stores.

Click here for Premier Mastercard Credit Card and Debit Card and here for Platinum Visa Rebate Credit Card.

Important Change on Foreign Currency Demand Drafts Services

We want to let you know that we will no longer issue foreign currency demand drafts starting 1 December 2021. 

Safer, faster, and more secure payment options

We regularly review our products and services to continue to meet your banking needs. To make sure your security is not compromised, you can consider shifting to more secure electronic means of payment. 

You can continue to make foreign currency payments through any of the following:

  1. FREE Global Transfers to your international HSBC accounts
  2. Local USD transfers, available through online, mobile, or branch banking
  3. Telegraphic transfers, available through online, mobile, or branch banking
  4. Contactless transactions with your foreign currency debit card locally or abroad
  5. Collect as cash from your branch of account. For your convenience, please inform your branch of account ahead of time.

For inquiries or questions, you can contact your Relationship Manager or your branch of account.

Changes to our HSBC Credit Card Terms and Conditions and Data Privacy Notice

There have been updates we've made to our HSBC Credit Card's Terms and Conditions and our Data Privacy Notice. Below are the changes:

 

Terms and Conditions:

 

Under Suspension, cancellation, or closure of your credit card or account section, in particular:

 

A. When we can decline transactions or suspend, cancel or close:

  • you haven't repaid what you owe us on one or more of your cards1
  • we were informed of your death, *NEW* 
  • we were informed of your bankruptcy, *NEW*
  • we can no longer locate / contact you using your contact details on record. *NEW*

 

B. What happens if we suspend, cancel or close your credit card or account:

  • any recurrent or future dated payments you've set up using your credit card will not be paid, so you'll need to update your payment details with said merchants directly2,
  • you must pay us everything that you owe us. Our credit card agreement with you will continue until you do. If you don't, we'll take legal action or engage a third party to recover the money - and may pass on the costs of all this to you.  We'll let you know seven (7) business days ahead before legal action is taken.1

 

Data Privacy Notice:

 

Under A. Collect and Store, We may collect section:

  • We will record any and all telephone conversations with you. This includes calls that come from us or from you including your instructions, statements, complaints, inquiries, and our advice and reminders concerning your credit card with us. *NEW*

 

Under B. Use, We use your data to section:

  • help us collect what you owe us by contacting you through calls, text messages, emails, third party inquiries, and other available means to reach you. *NEW*

 

When will the changes take effect?

 

Changes will take effect starting October 25, 2021.

 

Where can you find the updated terms?

 

You can find these online at www.hsbc.com.ph/ccTCs on the effective date. These form our legal agreement with you and are relevant to any of our cardholders.

 

Questions

 

If you have any questions about the changes, please call us at (02)8858-0000.

 

1addition to existing clause

2rephrased existing clause

HSBC Savings Bank (Philippines), Inc. Annual Report

In compliance with BSP Circular 956 Subsection X190.6 Posting and submission of Annual Report, we are publishing HSBC Savings Bank's Annual Report for public viewing. 

Click here to view our Annual Reports.

Changes to our HSBC Fees and Charges

We regularly review our fees and charges to provide you with up-to-date services and continue to meet your banking needs.

Here are the changes that you should take note of starting May 3, 2021.

Service
Updated Fees/Charges
Cashier's Order (Manager's Check)
PHP75
Delivery of checkbooks - Within Metro Manila1
PHP300
Delivery of checkbooks - Provincial Areas1
PHP400
Delivery of checkbooks – Overseas1 PHP1,500
Check/voucher retrieval
PHP100 per check/voucher retrieval
Courier charge for documents sent to other HSBC offices and abroad2
PHP1,500

We regularly review our fees and charges to provide you with up-to-date services and continue to meet your banking needs.

Here are the changes that you should take note of starting May 3, 2021.

Service
Cashier's Order (Manager's Check)
Updated Fees/Charges
PHP75
Service
Delivery of checkbooks - Within Metro Manila1
Updated Fees/Charges
PHP300
Service
Delivery of checkbooks - Provincial Areas1
Updated Fees/Charges
PHP400
Service
Delivery of checkbooks – Overseas1
Updated Fees/Charges
PHP1,500
Service
Check/voucher retrieval
Updated Fees/Charges
PHP100 per check/voucher retrieval
Service
Courier charge for documents sent to other HSBC offices and abroad2
Updated Fees/Charges
PHP1,500

View the updated Easy Guide to Bank Services and Charges here (effective May 3, 2021):

Please feel free to reach out to your Relationship Manager or branch of account if you have any questions.

1Only applicable to clients with Letter of Indemnity for checkbook mailing

2Availment of this service is subject to the Bank's discretion

Rewards Catalogue update

We're updating the points required to redeem some items in our Rewards Catalogue to adjust to changes in market condition.  

Here are the new Pure Points and Fast Track requirements (PDF, 48KB) starting March 22, 2021.

Click here to view our current Rewards Catalogues. HSBC's Rewards General Terms and Conditions apply.

Changes to our HSBC General Bank Terms and Conditions - 9 April 2021

We regularly review our Terms and Conditions to provide you with relevant services to meet your banking needs.

Here are the changes that you should take note of starting April 9, 2021.

  • 3-D Secure Service for Debit Cards
    Terms and conditions on the 3-D Secure service for online purchase transactions with your HSBC Visa Debit Card.
    You can find more details here.
  • Updated and simplified use of terms and words
    To better understand and to:
    a. Clarify our responsibilities to you;
    b. Clarify terms on discontinued products/offerings; and
    c. Remove outdated content

View the updated Terms and Conditions here (effective April 9, 2021):

HSBC Philippines (PDF, 439KB)

Please feel free to reach out to your Relationship Manager or branch of account if you have any questions.

HSBC Ortigas Branch will open in Shangri-La Plaza East Wing on January 25, 2021

We would like to update you that the move of HSBC Ortigas Branch to the Lower Ground Level of Shangri-La Plaza East Wing in Mandaluyong City will be on January 25, 2021, instead of January 4, 2021 as originally communicated.

We've encountered some delays due to the current working restrictions in Metro Manila. While we wait for the new and modern HSBC Ortigas Branch to open on January 25, 2021, please continue to transact in our current branch located at the GF of Discovery Suites, ADB Avenue, Ortigas Center, Pasig City.

Starting January 4, 2021, clients of our Quezon City Branch, who will be transferred to HSBC Ortigas Branch, can likewise begin transacting in our current HSBC Ortigas branch in Discovery Suites, or in any of our other HSBC branches in Makati, BGC, Cebu, and Davao.

We understand you need to stay on top of your finances now more than ever, and we're here to help you.

You can continue to access and manage your HSBC bank accounts through Online Banking, while you and your family stay safely at home. Register now at www.hsbc.com.ph using your HSBC debit card account number and experience the convenience of banking anytime, anywhere.

Changes to your HSBC Credit Card Fees and Instalment Feature

In our continued effort to provide you with valuable benefits when you use your HSBC Credit Card, we conduct regular reviews and if necessary, update our HSBC Credit Card fees and installment feature.  

Here are the changes that you should take note of starting:

 

January 1, 2021:

  • Processing fee will be billed for the following for new availers:
    - PHP650 for every approved Balance Transfer and Cash Instalment Plan availment.
    - PHP250 for every approved Balance Conversion Plan availment.
  • Approved Balance Transfer and HSBC Cash Installment Plan availments will no longer earn bonus points. You will continue to earn bonus points on other eligible transactions as shown in the Rewards Terms and Conditions.
March 1, 2021:
Fees and Charges
Current
Starting March 1, 2021
Late Fee
PHP700 or unpaid minimum amount due, whichever is lower.
PHP1000 or unpaid minimum amount due, whichever is lower.
Overlimit Fee
PHP500 if card account is overlimit on cut-off date.

PHP800 if the outstanding balance exceeds the credit limit at any time within the statement period*

 

This will only be charged once within the statement period.

March 1, 2021:
Fees and Charges
Late Fee
Current
PHP700 or unpaid minimum amount due, whichever is lower.
Starting March 1, 2021
PHP1000 or unpaid minimum amount due, whichever is lower.
Fees and Charges
Overlimit Fee
Current
PHP500 if card account is overlimit on cut-off date.
Starting March 1, 2021

PHP800 if the outstanding balance exceeds the credit limit at any time within the statement period*

 

This will only be charged once within the statement period.

*To illustrate: Statement cut-off date is on June 1, 2021 with statement period of May 2, 2021 to May 31, 2021. If you exceed your credit limit at any time within the statement period, an overlimit fee of PHP800 will be billed to your account. Previously, the overlimit fee will be charged if your account exceeds your credit limit on cut-off date ie. June 1, 2021.

We encourage you to pay your credit card dues on time to avoid late fees. You may also regularly review your balances thru HSBC Online Banking or Mobile Banking app to keep track of your credit card expenses.

Important changes to EUR and CHF Time Deposit Accounts

We want to let you know that interest rates for EUR and CHF time deposit accounts are changing starting 26 October 2020, due to negative interest rates of these currencies in the market.

Interest rates on EUR deposit accounts will be updated as follows:
EUR Time Deposit
Current Interest Rate
Updated Interest Rate
   2,500 to 74,999.99 0.05% 0%
   75,000 and above 0.07% 0%
Interest rates on EUR deposit accounts will be updated as follows:
EUR Time Deposit
   2,500 to 74,999.99
Current Interest Rate
0.05%
Updated Interest Rate
0%
EUR Time Deposit
   75,000 and above
Current Interest Rate
0.07%
Updated Interest Rate
0%
Interest rates on CHF deposit accounts will be updated as follows:
CHF Time Deposit
Current Interest Rate
Updated Interest Rate
3,000 to 49,999.99
0.01%
0%
50,000 to 149,999.99
0.02%
0%
150,000 and above
0.03%
0%
Interest rates on CHF deposit accounts will be updated as follows:
CHF Time Deposit
3,000 to 49,999.99
Current Interest Rate
0.01%
Updated Interest Rate
0%
CHF Time Deposit
50,000 to 149,999.99
Current Interest Rate
0.02%
Updated Interest Rate
0%
CHF Time Deposit
150,000 and above
Current Interest Rate
0.03%
Updated Interest Rate
0%

To view your latest balances and transactions, you may log on to online banking here.

Not yet registered? Register here.

If you have any questions

Please contact your Relationship Manager or branch of account.

Enrollment to Mastercard Automatic Billing Updater (ABU)

HSBC Mastercard credit cardholders will automatically be enrolled into Mastercard Automatic Billing Updater (ABU) starting July 24 2020. This is a new service by Mastercard wherein changes to your credit card number and card expiry will be securely shared with participating merchants for your card-on-file transactions (ie. e-commerce or recurring payments). This is to avoid transaction declines due to changes on your credit card details and is consistent with the Credit Card Terms and Conditions. 

FAQs:

 

Q: What is Mastercard Automatic Billing Updater?

 

Mastercard Automatic Billing Updater (ABU) is a new service of Mastercard that helps you avoid transaction declines due to changes in card number or card expiry changes with your card-on-file (ex. e-commerce or recurring payment) merchants.

 

Q: How does the Mastercard ABU service work?

 

You usually provide your account details to merchants for recurring payments or to save these for a faster e-commerce experience. Currently, if there are changes to the card number or expiry date, you are required to update the new account details with all the merchants. Now, Mastercard ABU will provide this convenience to you. It allows your updated account details to be provided to participating merchants on your behalf to avoid transaction declines.

 

Q: What are some examples of card-on-file payments?

 

This may include:

  • Payments processed using a card number you saved with a merchant such as online merchants or digital wallets, or
  • Recurring payments you may have enrolled with a merchant such as utilities, telecommunication providers, insurance companies, gym memberships, etc.

 

Q: Will all my card-on-file payments be automatically updated with my card information?

 

No not for all, Mastercard ABU is only available to participating merchants. You will have to check with your merchant to ensure that your card information is updated, and that your bills are paid on time.

 

Q: Who are the participating merchants?

 

Merchants sign up directly with Mastercard and the list of participating merchants is subject to updates. Please check with your merchant directly to confirm if they are part of the list. 

 

Q: Will my Auto Charge enrolments be enrolled under Mastercard ABU?

 

No, but if your card number changes due to a card upgrade or conversion, then your new card number will be enrolled under your existing Auto Charge enrolment.

 

Q: When will my card details change?

 

Your card details such as your card number and card expiry will change if you are issued a new card due to card renewal or when the old card is lost or stolen. 

 

Q: Is Mastercard ABU applicable to all HSBC Credit Cards?

 

ABU is currently only applicable to HSBC Mastercard Credit Cards.

 

Q: Can I request not to be enrolled into the Mastercard ABU?

 

Yes you can. Please call our hotline at (02) 8858-0000 or (02) 7976-8000

Payment Holiday Advisory

Updated Interest Rates for USD Accounts

We want to let you know you about important updates to your US Dollar account(s) with us. This comes as a result of the US Federal Reserve decision to cut policy rates by 1.50% earlier this month as a response to the economic impact of COVID-19.

Starting 24 March 2020, interest rates on USD deposit accounts will be updated as follows:

Savings Account
Savings Account
Current Interest Rates
Updated Interest Rates
USD500 and above
0.01%
0%
Below USD500
0%
No change
Savings Account
Savings Account
USD500 and above
Current Interest Rates
0.01%
Updated Interest Rates
0%
Savings Account
Below USD500
Current Interest Rates
0%
Updated Interest Rates
No change
Term Deposit Account
Term Deposit Account
Current Interest Rates
Updated Interest Rates
USD2,500 -< 25,000
0.10%
0%
USD25,000 and above
0.12%
0%
Term Deposit Account
Term Deposit Account
USD2,500 -< 25,000
Current Interest Rates
0.10%
Updated Interest Rates
0%
Term Deposit Account
USD25,000 and above
Current Interest Rates
0.12%
Updated Interest Rates
0%

If you have questions, please call your Relationship Manager or your branch of account.

Changes to our Customer Service Hotline Numbers

We wanted to let you know that we are changing our customer service hotline numbers to the new 8-digit format beginning October 6, 2019.

 

Please refer to our new hotline numbers on the table below.

  From
To
HSBC Credit Card, Advance and other Personal Banking customers

+63(2) 85-800

+63(2) 976-8000

+63(2) 8858-0000

+63(2) 7976-8000

HSBC Premier customers

+63(2) 85-808

+63(2) 976-8080

+63(2) 8858-0800

+63(2) 7976-8080

HSBC Insurance Brokers +63(2) 581-8458 +63(2) 8581-8458
HSBC Employee Privilege Plan +63(2) 672-6463 +63(2) 8672-6463

We wanted to let you know that we are changing our customer service hotline numbers to the new 8-digit format beginning October 6, 2019.

 

Please refer to our new hotline numbers on the table below.

  HSBC Credit Card, Advance and other Personal Banking customers
From

+63(2) 85-800

+63(2) 976-8000

To

+63(2) 8858-0000

+63(2) 7976-8000

  HSBC Premier customers
From

+63(2) 85-808

+63(2) 976-8080

To

+63(2) 8858-0800

+63(2) 7976-8080

  HSBC Insurance Brokers
From
+63(2) 581-8458
To
+63(2) 8581-8458
  HSBC Employee Privilege Plan
From
+63(2) 672-6463
To
+63(2) 8672-6463

Our domestic and international toll-free numbers will remain the same. Please see below.

 

HSBC credit card customers and other Personal Banking customers 

+1-800-1-888-8555 domestic toll-free for calls outside Metro Manila through PLDT landlines

+ (International Access Code) 800-100-85-800 international toll-free for selected countries/regions

Credit Card customers International Access Codes (PDF)

 

HSBC Premier customers 

+1-800-1-888-4722 domestic toll-free for calls outside Metro Manila through PLDT landlines

+ (International Access Code) 800-100-85-808 international toll-free for selected countries/regions

Premier International Access Codes (PDF)

 

HSBC Advance customers 

+1-800-1-888-0000 domestic toll-free for calls outside Metro Manila through PLDT landlines

+ (International Access Code) 800-100-85-800 international toll-free for selected countries/regions

Advance International Access Codes (PDF)

Changes to Bank Services and Charges

Select Services and Charges have been updated. All other fees and charges remain the same.
  Current Fee Updated Fees Effective 3 February 2020

Inward Overseas Remittance

USD/foreign currency for credit to USD/foreign currency account for HSBC Advance and Mass customers

USD 10 USD 5

Debit Card Fees

Replacement of lost/stolen card for all customers

PHP 150 PHP 300
Select Services and Charges have been updated. All other fees and charges remain the same.
 

Inward Overseas Remittance

USD/foreign currency for credit to USD/foreign currency account for HSBC Advance and Mass customers

Current Fee USD 10
Updated Fees Effective 3 February 2020 USD 5
 

Debit Card Fees

Replacement of lost/stolen card for all customers

Current Fee PHP 150
Updated Fees Effective 3 February 2020 PHP 300

View our full Guide to Bank Services and Charges for HSBC Philippines here

Important Update on Auto Debit Arrangement for HSBC Credit Cards

Please be advised that, starting May 20, 2019 onward, for HSBC Credit Cards enrolled under the Auto Debit Arrangement (ADA), the enrolled HSBC bank account will be debited by 6PM on the day of your due date (instead of early morning on the due date). Kindly ensure that your account has available* funds by this time to avoid any possible late fees or finance charges on your account. 

If you wish to enrol your account under the Auto Debit Arrangement (ADA), kindly coordinate with your branch of account.

*Available funds mean unencumbered and cleared funds

Important Update on Credit Card Terms and Conditions

Please be advised on the following Credit Card Terms and Conditions changes, effective June 6, 2019:

  • Changes on Finance Charge computation
Under Section #14: Calculation of Finance and Other Charges
Current New

Finance charges, at HSBC's prevailing rate, will be levied using the average daily balance method upon your opening balance and all new transactions within the statement period accrued from the transaction date until the end of the current statement period

 

The finance charges, at HSBC's prevailing rate, will be imposed using the average daily balance method upon your unpaid outstanding balance as of statement cut-off date, excluding new retail transactions made in the current billing cycle, accrued from the statement cut-off date until the outstanding balance and applicable interest are fully paid. 


For fees*, charges and pre-terminated instalments, finance charges will be imposed using the average daily balance method upon the fee/charge/pre-terminated instalment amount accrued from transaction date until the fee/charge/pre-terminated instalment is fully paid.


For cash advance transactions, finance charges, at HSBC's prevailing rate, will be imposed using the average daily balance upon your transaction from the transaction date until the transaction is fully paid.

Any amount unpaid as of the Payment Due Date shall be deemed payable on the next Payment Due Date unless YOU opt to re-avail of YOUR credit line for the next billing cycle by paying an amount less than the Total Due but not less than the Minimum Amount Due.

 

*Excluding service fee for foreign currency transactions for Visa credit cards.

Under Section #14: Calculation of Finance and Other Charges
Current

Finance charges, at HSBC's prevailing rate, will be levied using the average daily balance method upon your opening balance and all new transactions within the statement period accrued from the transaction date until the end of the current statement period

 

New

The finance charges, at HSBC's prevailing rate, will be imposed using the average daily balance method upon your unpaid outstanding balance as of statement cut-off date, excluding new retail transactions made in the current billing cycle, accrued from the statement cut-off date until the outstanding balance and applicable interest are fully paid. 


For fees*, charges and pre-terminated instalments, finance charges will be imposed using the average daily balance method upon the fee/charge/pre-terminated instalment amount accrued from transaction date until the fee/charge/pre-terminated instalment is fully paid.


For cash advance transactions, finance charges, at HSBC's prevailing rate, will be imposed using the average daily balance upon your transaction from the transaction date until the transaction is fully paid.

Any amount unpaid as of the Payment Due Date shall be deemed payable on the next Payment Due Date unless YOU opt to re-avail of YOUR credit line for the next billing cycle by paying an amount less than the Total Due but not less than the Minimum Amount Due.

 

*Excluding service fee for foreign currency transactions for Visa credit cards.

  • Updated the clause on application of credit card payments to indicate the order in which payments will be applied to an account
    Under Section #13: Card Payment, Delinquency and Default

YOUR payments shall be applied to the account in the order of Instalment, Cash Advance and Other Retail Transactions:

Billed Finance Charge

Billed Cash Advance Fee

Billed Late Fee

Billed Membership Fee

Billed Overlimit Fee

Billed Handling Fee

Billed Non-sufficient Fund Fee (ie. Returned Cheque Fee)

Billed Card Insurance Premium

Billed Principal

Should there be any excess payment after all billed balances have been settled, the excess payment will be applied to your unbilled balances as they are posted on your account, following the same order.

  • Updated the wording on the assignment of due date, if it falls on a weekend or a regular national holiday
    Under Section #12: Monthly Statement and Payment of Charges

 

You may refer to the updated Credit Card Terms and Conditions (effective June 6, 2019) and Credit Card Fees and Charges Table.

Important Update on EUR-denominated Fund Transfers

Starting 11 February 2019, all EUR-denominated fund transfers to be sent to HSBC Savings Bank accounts should use SWIFT code HBPHPHMM.

This change is because fund transfers in EUR denomination will be routed to our new correspondent bank, HSBC France (instead of HSBC UK).

If you are expecting to receive EUR-denominated remittances into your HSBC Savings Bank accounts, please inform the sender to use SWIFT code HBPHPHMM to ensure you receive your payments.

If you will be sending money from your account, there will be no change in the way you currently experience fund transfers, whether it's via HSBC online banking, mobile banking, or your branch of account.

For more information on fund transfers, including cut-off and processing times, click here.

Bank services and charges update

Select Services and Charges have been updated. All other fees and charges remain the same.
 
Service Current Fee Updated Fees
Effective October 1, 2018
Outward Overseas Telegraphic Transfer
(Over the Counter)
USD 28 USD 20 (for Premier) and 
USD 25 (for Advance)
Outward Overseas Telegraphic Transfer
(Online Banking)
USD 25 USD 15
Outward Local Payment
Real Time Gross Settlement (RTGS)
PHP 1,350 PHP 600
Outward Local Payment
Philippine Domestic Dollar Transfer System (PDDTS)
USD 30 USD 15
Inward Local Payment
USD for credit to Philippine Peso or other currency account
PHP 100 Free
Select Services and Charges have been updated. All other fees and charges remain the same.
 
Service Outward Overseas Telegraphic Transfer
(Over the Counter)
Current Fee USD 28
Updated Fees
Effective October 1, 2018
USD 20 (for Premier) and 
USD 25 (for Advance)
Service Outward Overseas Telegraphic Transfer
(Online Banking)
Current Fee USD 25
Updated Fees
Effective October 1, 2018
USD 15
Service Outward Local Payment
Real Time Gross Settlement (RTGS)
Current Fee PHP 1,350
Updated Fees
Effective October 1, 2018
PHP 600
Service Outward Local Payment
Philippine Domestic Dollar Transfer System (PDDTS)
Current Fee USD 30
Updated Fees
Effective October 1, 2018
USD 15
Service Inward Local Payment
USD for credit to Philippine Peso or other currency account
Current Fee PHP 100
Updated Fees
Effective October 1, 2018
Free
Select Services and Charges have been updated. All other fees and charges remain the same.
 

Service

Current Fee

Updated Fees
Effective December 1, 2018

Outward Local Payment
(Over the Counter)

USD 3

USD 10

Overseas Tracer Fee/Cable Charges

PHP 450

PHP 500

Select Services and Charges have been updated. All other fees and charges remain the same.
 

Service

Outward Local Payment
(Over the Counter)

Current Fee

USD 3

Updated Fees
Effective December 1, 2018

USD 10

Service

Overseas Tracer Fee/Cable Charges

Current Fee

PHP 450

Updated Fees
Effective December 1, 2018

PHP 500

Posted September 28, 2018.

Important update on cheque payments

Please be advised that check payments made to your HSBC Credit Card or Personal Loan account at accredited payment centers will be posted to your account within 2-3 banking days after payment. This is provided that check clears, as confirmed by the payment center. 

Posted July 11, 2018

Important update on the way dates on cheques must be written

Please be informed that starting July 1, 2018, we will accept deposit of cheque only if the dates use the following format.

Date formats
 
Format Example
Fully written November 03, 2018 or 03 November 2018
Abbreviated Month (First three letters)
Nov 3, 2018 or 03 Nov 2018
Shortened 03 Nov 18

Acceptable Numeric formats (MMDDYYYY)

Example of 15 May 2018

  • 051518
  • 05/15/2018
  • 05/15/18
  • 05-15-2018
  • 05-15-18
  • 05.15.2018
  • 05.15.18
Date formats
 
Format Fully written
Example November 03, 2018 or 03 November 2018
Format Abbreviated Month (First three letters)
Example Nov 3, 2018 or 03 Nov 2018
Format Shortened
Example 03 Nov 18
Format

Acceptable Numeric formats (MMDDYYYY)

Example of 15 May 2018

Example
  • 051518
  • 05/15/2018
  • 05/15/18
  • 05-15-2018
  • 05-15-18
  • 05.15.2018
  • 05.15.18

Check proceeds may be delayed or returned if the above formats are not used correctly.

Source: Philippine Clearing House Corporation Memo Circular 3436.

Posted May 15, 2018

For inquiries or complaints, please call HSBC's Customer Service at (02) 8858-0000 or (02)7976-8000 from Metro Manila, +1-800-1-888-8555 PLDT domestic toll-free, (International Access Code) + 800-100-85-800 international toll-free for selected countries/regions, or talk to us through Chat by clicking on the icon at the bottom right of our homepage. If you want to find out more about HSBC's customer feedback procedures, please visit hsbc.com.ph/feedback

The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral) https://www.bsp.gov.ph. You may get in touch with the Bangko Sentral Consumer Protection and Market Conduct Office through their Email: consumeraffairs@bsp.gov.ph; Webchat: http://www.bsp.gov.ph; Facebook: https://www.facebook.com/BangkoSentralngPilipinas or SMS: 021582277 (for Globe subscribers only).

Deposits are insured by PDIC up to PHP500,000 per depositor.

Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through chat.

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