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Important notices

See the latest changes to our products and services

System Maintenance Schedules

HSBC will be undergoing system maintenance to improve our services. During these periods, selected banking services may be unavailable. We encourage customers to perform their transactions beforehand to minimize any inconvenience.
Date Time Affected Services
Friday, 16 Nov 2018
1:00 AM to 7:00 AM
• Online purchases with Securepay using HSBC Credit Cards
Friday, 16 Nov 2018 - Saturday, 17 Nov 2018
11:00 PM to 1:00 AM
• Internet Banking and IVR
Saturday, 17 Nov 2018
1:00 AM to 7:00 AM
• Online purchases with Securepay using HSBC Credit Cards
Sunday, 18 Nov 2018
3:00 AM to 6:30 AM
• ATMs of HSBC and HSBC Savings Bank

• Access to other bank ATMs

• Access to ATMs in other countries (Global ATM/PLUS/CIRRUS/BancNet networks)

• Point of Sale (POS) transactions using HSBC Debit/ATM card

• Registration to HSBC online banking using HSBC Debit/ATM card

• Internet purchases using HSBC Debit card
Saturday, 24 Nov 2018
1:00 AM to 7:00 AM
• Online purchases with Securepay using HSBC Credit Cards
Saturday, 01 Dec 2018
1:00 AM to 7:00 AM
• Online purchases with Securepay using HSBC Credit Cards
Saturday, 08 Dec 2018
1:00 AM to 7:00 AM
• Online purchases with Securepay using HSBC Credit Cards

System Maintenance Schedules

HSBC will be undergoing system maintenance to improve our services. During these periods, selected banking services may be unavailable. We encourage customers to perform their transactions beforehand to minimize any inconvenience.
Date Friday, 16 Nov 2018
Time 1:00 AM to 7:00 AM
Affected Services
• Online purchases with Securepay using HSBC Credit Cards
Date Friday, 16 Nov 2018 - Saturday, 17 Nov 2018
Time 11:00 PM to 1:00 AM
Affected Services
• Internet Banking and IVR
Date Saturday, 17 Nov 2018
Time 1:00 AM to 7:00 AM
Affected Services
• Online purchases with Securepay using HSBC Credit Cards
Date Sunday, 18 Nov 2018
Time 3:00 AM to 6:30 AM
Affected Services
• ATMs of HSBC and HSBC Savings Bank

• Access to other bank ATMs

• Access to ATMs in other countries (Global ATM/PLUS/CIRRUS/BancNet networks)

• Point of Sale (POS) transactions using HSBC Debit/ATM card

• Registration to HSBC online banking using HSBC Debit/ATM card

• Internet purchases using HSBC Debit card
Date Saturday, 24 Nov 2018
Time 1:00 AM to 7:00 AM
Affected Services
• Online purchases with Securepay using HSBC Credit Cards
Date Saturday, 01 Dec 2018
Time 1:00 AM to 7:00 AM
Affected Services
• Online purchases with Securepay using HSBC Credit Cards
Date Saturday, 08 Dec 2018
Time 1:00 AM to 7:00 AM
Affected Services
• Online purchases with Securepay using HSBC Credit Cards

Bank services and charges update

Select Services and Charges have been updated. All other fees and charges remain the same.
 
Service Current Fee Updated Fees
Effective October 1, 2018
Outward Overseas Telegraphic Transfer
(Over the Counter)
USD 28 USD 20 (for Premier) and 
USD 25 (for Advance)
Outward Overseas Telegraphic Transfer
(Online Banking)
USD 25 USD 15
Outward Local Payment
Real Time Gross Settlement (RTGS)
PHP 1,350 PHP 600
Outward Local Payment
Philippine Domestic Dollar Transfer System (PDDTS)
USD 30 USD 15
Inward Local Payment
USD for credit to Philippine Peso or other currency account
PHP 100 Free
Select Services and Charges have been updated. All other fees and charges remain the same.
 
Service Outward Overseas Telegraphic Transfer
(Over the Counter)
Current Fee USD 28
Updated Fees
Effective October 1, 2018
USD 20 (for Premier) and 
USD 25 (for Advance)
Service Outward Overseas Telegraphic Transfer
(Online Banking)
Current Fee USD 25
Updated Fees
Effective October 1, 2018
USD 15
Service Outward Local Payment
Real Time Gross Settlement (RTGS)
Current Fee PHP 1,350
Updated Fees
Effective October 1, 2018
PHP 600
Service Outward Local Payment
Philippine Domestic Dollar Transfer System (PDDTS)
Current Fee USD 30
Updated Fees
Effective October 1, 2018
USD 15
Service Inward Local Payment
USD for credit to Philippine Peso or other currency account
Current Fee PHP 100
Updated Fees
Effective October 1, 2018
Free
Select Services and Charges have been updated. All other fees and charges remain the same.
 

Service

Current Fee

Updated Fees
Effective December 1, 2018

Outward Local Payment
(Over the Counter)

USD 3

USD 10

Overseas Tracer Fee/Cable Charges

PHP 450

PHP 500

Select Services and Charges have been updated. All other fees and charges remain the same.
 

Service

Outward Local Payment
(Over the Counter)

Current Fee

USD 3

Updated Fees
Effective December 1, 2018

USD 10

Service

Overseas Tracer Fee/Cable Charges

Current Fee

PHP 450

Updated Fees
Effective December 1, 2018

PHP 500

Posted September 28, 2018.

Important Update on Swift Codes for Incoming Payments

We would like to remind you to use the correct Swift codes for your incoming remittance payments to be credited to your HSBC accounts:

 

HSBC Philippines Swift Code: HSBCPHMM

HSBC Savings Bank Swift Code: HBPHPHMM

From October 1, 2018, we will no longer accept incoming payments with incorrect Swift codes.


Posted on September 10, 2018

T&C Update to include ITF Management

HSBC Bank Product Information

 

We would like to share with you some updates to the HSBC General Terms & Conditions for Products and Services. Kindly note the following:

 

In-Trust-For (ITF) Accounts

 

The minor in whose name the ITF account/s are held is considered as the customer and the owner of the account.

Parents and guardians who exercise control over the account of minors, 9 years old and below such as ITF accounts are not considered customers but as connected parties.

Parents and guardians administering accounts on behalf of minors as ITF accounts agree to explain to the minor the use and operation of the Account/s.

The ownership of the minor shall not be adversely affected by the death of the parent/guardian.

When minor reaches the age of 10, as per bank policy, the parent/guardian agree to inform the bank and convert the account to a regular account.

The updated Bank Terms & Conditions will take effect 60 days from date of this notice. 

 

Please be advised that amendments will be required for those with existing ITF accounts. A separate communication regarding this will be sent to affected clients soon after.

 

Posted on September 4, 2018

Important update on cheque payments

Please be advised that check payments made to your HSBC Credit Card or Personal Loan account at accredited payment centers will be posted to your account within 2-3 banking days after payment. This is provided that check clears, as confirmed by the payment center. 

Posted July 11, 2018

Important update on the way dates on cheques must be written

Please be informed that starting July 1, 2018, we will accept deposit of cheque only if the dates use the following format.

Date formats
 
Format Example
Fully written November 03, 2018 or 03 November 2018
Abbreviated Month (First three letters)
Nov 3, 2018 or 03 Nov 2018
Shortened 03 Nov 18

Acceptable Numeric formats (MMDDYYYY)

Example of 15 May 2018

  • 051518
  • 05/15/2018
  • 05/15/18
  • 05-15-2018
  • 05-15-18
  • 05.15.2018
  • 05.15.18
Date formats
 
Format Fully written
Example November 03, 2018 or 03 November 2018
Format Abbreviated Month (First three letters)
Example Nov 3, 2018 or 03 Nov 2018
Format Shortened
Example 03 Nov 18
Format

Acceptable Numeric formats (MMDDYYYY)

Example of 15 May 2018

Example
  • 051518
  • 05/15/2018
  • 05/15/18
  • 05-15-2018
  • 05-15-18
  • 05.15.2018
  • 05.15.18

Check proceeds may be delayed or returned if the above formats are not used correctly.

Source: Philippine Clearing House Corporation Memo Circular 3436.

Posted May 15, 2018

Important update on handling of returned cheques

From September 24, 2018, we will no longer call customers to advise if a check deposited to their savings or checking account has been returned. This is due to the faster clearing times following the new Philippine Clearing House Corporation (PCHC) check clearing system, where funds are available by 10:00AM the next banking day.

There are a number of ways that can help to find out the status of check deposits or account balances:

  • Review your account balance and transaction activity via this website
  • Download the mobile banking application
  • Access your balance via any HSBC ATM


Posted July 18, 2018

For inquiries or complaints, please call HSBC's Customer Services at +63(2) 85-800 from Metro Manila, 
+1-800-1-888-8555 PLDT domestic toll-free, +63(2) 976-8000 from overseas, (country code) + 800-100-85-800 international toll-free for selected countries, or send an email to hsbc@hsbc.com.ph. If you want to find out more about HSBC's customer feedback procedures, please visit hsbc.com.ph/feedback.

The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral). You may also contact the Bangko Sentral Financial Consumer Protection Department at 
(02) 708-7087 or consumeraffairs@bsp.gov.ph.

Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.