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FAQs

This guide serves as a useful reference for HSBC Philippines' customers and contains frequently asked questions applicable in the Philippines.

Click on each category to see detailed information.

Click on the PDF below to view FAQs for cards.

HSBC Credit Card Payment Centres

You may pay for your HSBC Credit Card bill through any of the following payment centers:

1. Payments through HSBC and HSBC Savings Bank

EasyPay Machines

For depositors: ATMs, Online Banking, Mobile Banking, Phone Banking, and Automatic Debit Arrangement (ADA)

2. Payment via automated channels

For depositors of BancNet and MegaLink member banks:

BancNet - ATMs, BancNet Online, BancNet mobile banking service

 

For depositors of the following banks*:

Unionbank - ATMs, online banking

BDO (Banco de Oro) - ATMs, online banking, Phone Banking, Mobile Banking

Security Bank - ATMs, online banking, Phone Banking, Mobile Banking

BPI and BPI Family Savings Bank - ATMs, online banking, Phone Banking, Mobile Banking

3. Over-the-counter payments

SM Department Store, SM Hypermarket, Savemore Market, and selected SM Supermarket branches

BDO (Banco de Oro)

Security Bank

4. When will payment be posted to my account?

*Subject to enrollment at your branch of account. Any change in your HSBC Credit Card number will require new enrollment at your branch of account.

Note: For check payments, please make check payable to HSBC Credit Card and write your 16-digit credit card number at the back of the cheque.

Payment posting times
Payment centre Posting time
HSBC or HSBC Savings Bank (Thru EasyPay machines) 

Cash: Same day of payment (12NN cut-off)

Check: 2 banking days after payment, provided, check clears (12NN cut-off)

BancNet/MegaLink
ATM, Online, Mobile Banking: 1 banking day after payment
Other banks

Cash and ATM, Online, Mobile Banking: 3 banking days after payment (Subject to the respective bank’s cut-off time) 

Check: 2 banking days after payment, provided check clears, as confirmed by the payment centre (Subject to the respective bank’s cut-off time)

SM Payment Center

Cash: 1 banking day after payment

Check: 3 banking days after payment, provided check clears, as confirmed by the payment center

For inquiries or complaints, please call HSBC's Customer Services at +63(2) 85-800 from Metro Manila, 
+1-800-1-888-8555 PLDT domestic toll-free, +63(2) 976-8000 from overseas, (country code) + 800-100-85-800 international toll-free for selected countries, or send an email to hsbc@hsbc.com.ph. If you want to find out more about HSBC's customer feedback procedures, please visit hsbc.com.ph/feedback.

The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral). You may also contact the Bangko Sentral Financial Consumer Protection Department at 
(02) 708-7087 or consumeraffairs@bsp.gov.ph.

Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.