Top of main content

Cookie Policy

Understanding how and why we use cookies

We use cookies on our website www.hsbc.com.ph (the 'Site') to distinguish you from other users. This helps us to improve your experience when using our Site and to ensure the Site performs as you expect it to. This Cookie Policy should be read together with the Terms and Conditions governing your use of the Site. For ease of reference, the same definitions used in the Terms and Conditions are adopted in this Cookie Policy.

This Cookie Policy provides you with clear and comprehensive information about the cookies we use and the purposes for using them.

By continuing to browse the Site, you are agreeing to our use of cookies. If you wish to opt out of all cookies for this website and any other website, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this.

Where we use cookies to collect personal information, this will be carried out in accordance with our Privacy Policy. Please read this policy carefully to understand our practices regarding your personal information and how we will treat it.

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device. We use the following cookies on this Site:

  • 'Strictly necessary' cookies: These cookies are essential in order to enable you to move around the Site and use its features, such as accessing secure areas of the website.
  • 'Performance Cookies': These cookies collect information about how visitors use the Site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our Site works.
  • 'Functionality Cookies': These cookies allow the Site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.
  • 'Targeting cookies or advertising cookies': These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns.

We may use cookies for a variety of other reasons including to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to 'cookies' throughout, however it also covers these alternate mechanisms.

For a detailed description of the cookies that we use on this Site, please see "A list of cookies that we use" below.

More information about cookies can be found on www.allaboutcookies.org.

How cookies make our websites safer and easier to use

Cookies are used for a variety of reasons, such as to improve the functionality and performance of this Site and to allow us to tailor the content of the Site to suit your interests.

When we include links to third party websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as we are not responsible or liable for any third party's privacy practices.

How long the cookies will remain on your computer

The single session cookie is a temporary cookie which remains in the cookie file of your browser until you close the browser.

The other cookies will remain in the cookie file of your browser after the closing of the browser, and will become active again when you reopen the Site. These cookies have different expiration dates. Following expiry of a cookie, a new version of that cookie will be downloaded when you next visit the Website, unless you have withdrawn your consent in the meantime.

How we work with trusted third parties

Third parties are trusted suppliers to HSBC. They include our insurance policy providers, partners who provide important functionality to our website, such as our HSBC chat service, and partners who help us improve our website, such as Google Analytics, who provide statistics about which pages are visited most frequently.

We only use cookies from third parties in order to provide our customers with HSBC products and services. The only time cookies would enable us to share personal information such as your name, address, telephone or email is when you have given us express consent to pass it on to a trusted third party - for example, if you were applying for an insurance product from one of our third party insurance providers.

You will only ever be shown HSBC-branded advertisements on our website - never those from other companies. Of course, you may see HSBC-branded advertisements when browsing other companies' websites too. Some of these will be general campaign-related adverts but others will be tailored to your likely interests based upon previous web browsing activity - these can be easily identified as they feature a small blue AdChoices icon in the corner of the advert.

More about your privacy

To find out more about how HSBC protects your privacy when using our website, see our website Terms and Conditions and Privacy Policy.

A list of cookies that we use

Strictly necessary cookies

Please see below for a detailed list of the 'Strictly necessary' cookies used on this Site.

Cookie Description
tms_ref This cookie will be used to store the session referrer.

Please see below for a detailed list of the 'Strictly necessary' cookies used on this Site.

Cookie tms_ref
Description This cookie will be used to store the session referrer.

Performance cookies

Please see below for a detailed list of the 'Performance' cookies used on this Site.

Cookie Description
_gcl_au Cookie for "Conversion Linker" functionality - it takes information in ad clicks and stores it in a first-party cookie so that conversions can be attributed outside the landing page.
TAPID Tealium tag - used by tealium tag manager for tracking visitors between domains by storing unique id on the user's first visit.
google_cver Cookie used for Tealium analytics.
google_gid Self-generated unique ID for the purpose of anonymously identifying browsers and devices to provide recommendations for specific products based on statistical and navigation data.
utag_main This cookie used by our sites to manage tags on each of our pages.
AnalyticsSyncHistory linkedin cookie used for measuring the performance of page content using A/B split testing.
OMGID Stores an anonymous user ID to provide affiliate campaign measurement data for individual user sessions for the Optimise Advertiser and Publisher network.
OMGSession Stores a session ID to enable measurement and analytics data of performance marketing campaigns across the Optimise Advertiser and Publisher network.
optimizelyEndUserId Stores a visitor's unique Optimizely identifier. It's a combination of a timestamp and a random number. No other information about you or your visitors is stored inside.
optimizelyRumLB Controls the AWSELB cookie's attributes for load balancing.
AWSELBCORS AWS Classic Load Balancer Cookie. Load Balancing Cookie: Used to map the session to the instance.
_fbp Used by Facebook to deliver, measure and improve the relevancy of their advertising and to deliver a series of advertisement products on Facebook.

Please see below for a detailed list of the 'Performance' cookies used on this Site.

Cookie _gcl_au
Description Cookie for "Conversion Linker" functionality - it takes information in ad clicks and stores it in a first-party cookie so that conversions can be attributed outside the landing page.
Cookie TAPID
Description Tealium tag - used by tealium tag manager for tracking visitors between domains by storing unique id on the user's first visit.
Cookie google_cver
Description Cookie used for Tealium analytics.
Cookie google_gid
Description Self-generated unique ID for the purpose of anonymously identifying browsers and devices to provide recommendations for specific products based on statistical and navigation data.
Cookie utag_main
Description This cookie used by our sites to manage tags on each of our pages.
Cookie AnalyticsSyncHistory
Description linkedin cookie used for measuring the performance of page content using A/B split testing.
Cookie OMGID
Description Stores an anonymous user ID to provide affiliate campaign measurement data for individual user sessions for the Optimise Advertiser and Publisher network.
Cookie OMGSession
Description Stores a session ID to enable measurement and analytics data of performance marketing campaigns across the Optimise Advertiser and Publisher network.
Cookie optimizelyEndUserId
Description Stores a visitor's unique Optimizely identifier. It's a combination of a timestamp and a random number. No other information about you or your visitors is stored inside.
Cookie optimizelyRumLB
Description Controls the AWSELB cookie's attributes for load balancing.
Cookie AWSELBCORS
Description AWS Classic Load Balancer Cookie. Load Balancing Cookie: Used to map the session to the instance.
Cookie _fbp
Description Used by Facebook to deliver, measure and improve the relevancy of their advertising and to deliver a series of advertisement products on Facebook.

Funtionality cookies

Please see below for a detailed list of the 'Functionality' cookies used on this Site.

Cookie Description
lang Used to store language preferences, potentially to serve up content in the stored language.
li_gc LinkedIn cookie - Used by the social networking service, LinkedIn, for tracking the use of embedded services.
lidc LinkedIn cookie - Used by the social networking service, LinkedIn, for tracking the use of embedded services.
LPVID Liveperson cookie. Visitor ID as identified in Conversational Cloud. Identifies a browser as long as cookie is not deleted.
UserMatchHistory LinkedIn - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

Please see below for a detailed list of the 'Functionality' cookies used on this Site.

Cookie lang
Description Used to store language preferences, potentially to serve up content in the stored language.
Cookie li_gc
Description LinkedIn cookie - Used by the social networking service, LinkedIn, for tracking the use of embedded services.
Cookie lidc
Description LinkedIn cookie - Used by the social networking service, LinkedIn, for tracking the use of embedded services.
Cookie LPVID
Description Liveperson cookie. Visitor ID as identified in Conversational Cloud. Identifies a browser as long as cookie is not deleted.
Cookie UserMatchHistory
Description LinkedIn - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

Targeting cookies or advertising cookies

Please see below for a detailed list of the 'Targeting cookies or advertising' cookies used on this Site.

Cookie Description
IDE Used for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising.
bcookie These cookies are used to optimise the range of advertising on LinkedIn. For more information about LinkedIn cookies, please visit https://www.linkedin.com/legal/cookie-table.
bscookie Secure browser ID cookie - Used by the social networking service, LinkedIn, for tracking the use of embedded services.

Please see below for a detailed list of the 'Targeting cookies or advertising' cookies used on this Site.

Cookie IDE
Description Used for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising.
Cookie bcookie
Description These cookies are used to optimise the range of advertising on LinkedIn. For more information about LinkedIn cookies, please visit https://www.linkedin.com/legal/cookie-table.
Cookie bscookie
Description Secure browser ID cookie - Used by the social networking service, LinkedIn, for tracking the use of embedded services.