This section outlines our policy relating to any personal information you might wish to provide us when you visit our site.
Our business has been built on trust between our customers and ourselves. We have a duty to safeguard and keep confidential any information relating to our customers or their financial affairs. Whether it is provided to us in person at one of our branches, over the phone, when using an ATM or while visiting this site, we will strive at all times to ensure that the information is kept confidential and secure.
The Hongkong and Shanghai Banking Corporation Limited ('the Bank') will not collect any personal information that identifies a visitor to this site individually unless specified otherwise. Your visit to this site will record only the domain name server part of your e-mail address and of the pages visited. Such information will be used to prepare aggregate information about the number of visitors to the site and general statistics on usage patterns.
Some of this information will be gathered through the use of 'cookies'. Cookies are small bits of information that are automatically stored on a person's web browser in their computer that can be retrieved by this site. Such information, for example, may be a user's password that is stored to avoid having to retype it during subsequent visits to a site. Should you wish to disable these cookies you may do so by changing the setting on your browser itself.
In addition to our duty of confidentiality to customers, we shall at all times fully observe the Personal Data (Privacy) Ordinance ('the Ordinance') of the Hong Kong SAR in collecting, maintaining and using the personal data of customers. In particular, we observe the following principles, save otherwise appropriately agreed by the customers:
A customer's personal data is classified as confidential and can only be disclosed by us where permitted by the Ordinance or otherwise legally compelled to do so.
Products and services referred to in this website are offered only in jurisdictions where and when they may be lawfully offered by members of the HSBC Group. The materials on these pages are not intended for use by persons located in or resident in jurisdictions that restrict the distribution of such materials by us. Persons accessing these pages are required to inform themselves about and observe any relevant restrictions.
These pages should not be regarded as an offer or solicitation to sell investments or make deposits in any jurisdiction to any person to whom it is unlawful to make such an invitation or solicitation in such jurisdiction.
The information contained in these pages is not intended to provide professional advice and should not be relied upon in that regard. Persons accessing these pages are advised to obtain appropriate professional advice when necessary.
The Bank and other parties own the trademarks, logos and service marks displayed on this site and users are prohibited from using the same without written permission of the Bank or such other parties.
The materials on this site are protected by copyright and no part of such materials may be modified, reproduced, stored in a retrieval system, transmitted (in any form or by any means), copied, distributed, used for creating derivative works or used in any other way for commercial or public purposes without the Bank's prior written consent.
While every care has been taken in preparing the information and materials contained in this site, such information and materials are provided to you 'as is' without warranty of any kind either express or implied. In particular, no warranty regarding non-infringement, security, accuracy, fitness for a particular purpose or freedom from computer virus is given in conjunction with such information and materials.
The Bank or any other HSBC Group member is not responsible for the contents available on or the set-up of any other websites linked to this site. Access to and use of such other websites is at the user's own risk and subject to any terms and conditions applicable to such access/use.
E-mail messages sent to the Bank over the internet cannot be guaranteed to be completely secure. The Bank will not be responsible for any damages incurred by users if they send a message to the Bank, or if the Bank sends a message to them at their request, over the internet. The Bank is not responsible in any manner for direct, indirect, special or consequential damages arising out of the use of this website.
a. From time to time, it is necessary for customers to supply the Bank with data in connection with the opening or continuation of accounts and the establishment or continuation of banking facilities or provision of banking services.
b. Failure to supply such data may result in the Bank being unable to open or continue accounts or establish or continue banking facilities or provide banking services.
c. It is also the case that data are collected from customers in the ordinary course of the continuation of the banking relationship, for example, when customers write cheques or deposit money.
d. The purposes for which data relating to a customer may be used are as follows.
e. Data held by the Bank relating to a customer will be kept confidential but the Bank may provide such information to the following parties for the purposes set out in paragraph d:
f. Under and in accordance with the terms of the Ordinance and the Code of Practice on Consumer Credit Data approved and issued under the Ordinance any individual has the right
g. In accordance with the terms of the Ordinance, the Bank has the right to charge a reasonable fee for the processing of any data access request.
h. Nothing in this Notice shall limit the rights of customers under the Personal Data (Privacy) Ordinance.
With respect to holdings in securities, the same have been delivered to the accredited Custodian, Registry, or Depository pursuant to BSP regulations on the delivery of securities.
Requests for access to data or correction of data or for information regarding policies and practices and kinds of data held should be addressed to:
Contact Centre Management
7/F HSBC Centre, 3058 Fifth Avenue West
Bonifacio Global City
Phone: (02) 85-800
IMPORTANT: By accessing this website and any of its pages you are agreeing to the terms set out above.
For inquiries or complaints, please call HSBC's Customer Services at +63(2) 85-800 from Metro Manila,
+1-800-1-888-8555 PLDT domestic toll-free, +63(2) 976-8000 from overseas, (country code) + 800-100-85-800 international toll-free for selected countries, or send an email to email@example.com. If you want to find out more about HSBC's customer feedback procedures, please visit hsbc.com.ph/feedback.
The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral). You may also contact the Bangko Sentral Financial Consumer Protection Department at
(02) 708-7087 or firstname.lastname@example.org.
Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.