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How to use a device securely

How to make sure your online banking experience is safe and secure

Keep your internet banking safe

Online banking is fast and convenient, but it's important to make sure you're not exposing yourself to fraud or financial crime. Follow these tips to keep your accounts and private data secure.

Smart Tips
  • Avoid using public computers and public networks to do online banking.
  • Never share your personal security details (password or security code/OTP) with anyone, especially if they claim to be from HSBC.
  • If you find any unusual pop-ups or your computer starts running unusually slow, please don't input your personal details and/or credit card information.
  • Do not open other browser windows while doing online transactions.
  • Disable the "file and printer sharing" feature on the operating system if doing financial transactions online.
  • Watch out for money-laundering scams. Be wary of any "business opportunity" that involves receiving or holding money for strangers.
  • Only use secure and trusted wireless networks. Add a password and regularly change this password for your own home Wi-Fi network.
  • Use the secure email feature of HSBC Mobile and Online Banking for general inquiries.

If you receive any email or SMS claiming to be from HSBC, remember that:

  • We will never ask you to confirm or provide us with any personal data by replying to an email.
  • We will not ask you for your PIN or password.
  • We will not ask you to provide your Card Verification Value/Card Verification Code or One-time password.

Monitoring your account

  • Check statements, emails and SMS notifications as soon as you receive them. Review and reconcile statements for any errors or unauthorized transactions. If you spot any errors or unusual transactions, report them to the bank immediately. Use HSBC Online Banking or the HSBC Mobile Banking app to check transactions on your account more frequently.
  • Always keep the electronic receipt for fund transfers and bill payment transactions to help you verify transactions.
  • Check e-mail from merchants with whom you are transacting with. Merchants may send important information about transaction histories.

Protecting your PIN

  • Memorise your PIN and never write it down.
  • Never share your log-in ID password/PIN with anyone, even if they claim to be from the bank or a regulator.
  • Use different PINs/passwords for different websites and channels (ATM, Phone Banking, Online and Mobile Banking).
  • Remember that our representatives will never ask for your PIN.
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