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CEO's Message

We are in this together providing you with our commitment and support during these challenging times

To our valued customers,

Let’s continue to thrive together

We’re here to provide you continuous support as we all move towards the new reality taking shape in our country. As we open up our economy with the implementation of the General Community Quarantine (GCQ) for most parts of the country, we continue to be committed to adapting to our new normal.

Wealth and Personal Banking

Credit Cards and Loans

We continue to provide assistance to our credit card, personal loan and home loan customers and we hope that the 30-day extension with fees and interest on interest waivers have helped you during the modified/enhanced community quarantine period. HSBC’s payment holiday ended May 31, 2020 and payments for credit cards and loans have resumed beginning June 1, 2020. We understand that funding may still be tough and we remain committed in helping you through these challenging times. If you need assistance to discuss options for your outstanding balances, please give us a call at +632 8858-0000.

Branch Operations, Online Banking, and Contact Centers

All of our branches are open on weekdays from 9am to 3pm, except for Davao Branch which is open until 1PM due to local government guidelines. We’re available to process your transactions and attend to your banking needs. You may also continue managing your accounts through our online and mobile phone banking services. If you need further assistance, you can always contact your respective relationship manager or our contact center at +632 8858-0000 from 8am to 8pm.

Transactional Banking

You’ll continue to enjoy the following:

  • Free real time money transfers to other HSBC Philippines accounts via online banking
  • Free same-day local money transfers to other banks via PESOnet, through online banking or the HSBC Mobile Banking App
  • Free local ATM withdrawals via HSBC and Bancnet-affiliated ATMs
  • Manage and transfer funds across all of your HSBC accounts worldwide with Global View & Global Transfers. Free for HSBC Premier customers
  • Waived Below Balance Fee/Relationship Fee for customer with investments/insurance with us as we continue to see movements in the global markets

Corporate Banking

Our Relationship Managers, Client Service Managers and Product Specialists will work closely with you and your team as you resume your business activities and transition to normal operations. During this time, we will sustain the provision of cheque payment and cheque collection services to secure your cash flow and protect your supply chain. Moving forward, we will help you migrate from cheques to PESONet by enabling your access to HSBCnet and HSBCnet Mobile, allowing you to make electronic payments to your suppliers and employees. We will also work with you to transition your own customers and counterparties to PESONet, as they work with their respective banks.

Moreover, to ensure undisrupted supply chain transactions, our Trade team will work with you to identify financing solutions to help secure your cash flows, and help you execute these through the use of HSBC Supply Chain Financing (HSCF) tool. This is an automated channel that is secured, straight-through and process efficient, offered through HSBC’s web-based platform.

Supporting the Community

Thank you for sharing your generosity through our donation campaigns. Through your kindness and support, we’ve donated over 5,000 coffee cups as of May 31, 2020 to our medical front liners at various hospitals in Metro Manila. We’ve also partnered with four (4) organizations with various causes which we believe would benefit the community and the country as we rise from this evolving COVID-19 situation.

Your simple act of kindness will go a long way and help more people than you can imagine. Find out more here

Volunteers with boxes at ABS-CBN Foundation’s Pantawid ng Pag-Ibig

ABS-CBN Foundation’s Pantawid ng Pag-Ibig

Provide food and basic necessities to marginalized families who lost their means of livelihood as a result of the COVID-19 crisis. Click here for more details.

DSWD Authority/Solicitation Permit No. DSWD-SB-SP-00010-2020, Nationwide

Temporary shelters with AJ Kalinga Foundation, Inc.

AJ Kalinga Foundation Inc.

Provide safe spaces for the homeless – temporary shelters for families amidst the pandemic

Repurposed shipping containers with Rapid Deployment Hospitals

Rapid Deployment Hospitals

Repurpose decommissioned shipping containers into ICUs for severe/critical cases and isolation units for Persons Under Investigation (PUIs) to help declog hospitals that are at full capacity

We continue to be here for you at this time. You can call your relationship manager or through our contact center if you have questions.

For 145 years in the Philippines, we’ve gone through a lot together. As we move towards rebuilding our future, let’s adapt together and come out stronger.

ceo signature

Graham FitzGerald

President and CEO, HSBC Philippines

Chairman of the Board of Directors, HSBC Savings Bank