Security centre

We take your security very seriously. In order to protect you and our systems, we are making changes to all HSBC websites over the coming weeks that mean some of the oldest web browser versions will no longer be able to access these sites. Generally, the latest versions of a browser (like Internet Explorer, Google Chrome, Apple Safari, etc.) and an operating system family (like Microsoft Windows, MacOS) have the most up-to-date security features.

If you are not using recent browser versions, please upgrade your browser to the latest version via their websites or search online for advice on how to do this.

To find out more about how to protect yourself online, please visit our online security pages.

In today's increasingly connected world, it's more important than ever to ensure your security - especially when it comes to banking. That's why we're introducing HSBC Safeguard: a series of initiatives designed to provide better protection for all of our customers from fraud and financial crime across our global processes and systems.

Our systems and processes rely on us having the most up-to-date information about all of our customers. Soon you will be asked to do one or all of the following:

• confirm or update your existing personal or business details
• provide some new information which may include submission of original documents

We understand that this may cause some inconvenience, and we apologise in advance for this, but we will work with you to ensure the process is as simple and straightforward as possible. 

In today’s digital world, keeping your finances safe is more important than ever. At HSBC, we’re committed to providing cutting-edge security solutions, like the HSBC Digital Secure Key, to ensure only you can access your accounts, anytime, anywhere.

• Enhanced protection against online fraud
  The Digital Secure Key offers multi-factor authentication (MFA), adding an extra layer of security to your online banking. Instead of relying on a physical device, this digital version generates a unique, one-time passcode directly from your smartphone. To log on or authorise sensitive transactions, such as transferring money, you’ll need both your password and this dynamic code.
• Peace of mind, wherever you are
  No more worrying about losing a physical device. Your Digital Secure Key is always with you, securely stored in the HSBC Philippines app. Every transaction is verified in real-time, ensuring only you can authorise payments or changes to your account.
• Convenient and always accessible

     • No extra hardware needed: Works seamlessly on your smartphone.

     • Instant activation: No waiting for delivery; set it up directly in the app.

     • Always with you: As long as you have your phone, you have your Secure Key.

• Simple and secure
  Using the Digital Secure Key is effortless:

    1.Open the HSBC Philippines app and tap 'Generate security code'.

    2.Select the kind of code you’d like to generate and enter your Secure Key PIN or use biometric authentication (fingerprint or face recognition).

    3.Get a one-time passcode to complete your log on, verify a transaction, or re-authentication code.

• How to get started
  The HSBC Digital Secure Key is free when you register for mobile banking. Simply download the HSBC Philippines app, follow the instructions for setup, and enjoy enhanced security in seconds.

With cyber threats evolving, protecting your money shouldn’t be complicated. The Digital Secure Key combines advanced security with hassle-free convenience, so you can bank with confidence.

Get peace of mind when you shop online with your HSBC Credit or Debit Card. With HSBC's 3D Secure, you'll get an extra level of protection for your online purchases. This provides you:

• Enhanced layer of security for your online purchases, powered by Verified by Visa and Mastercard Identity Check
  
• Honored at major merchant websites that support 3D Secure
• Available at no cost
• No registration required
• Easy to use on any device, with no additional software required

3D Secure replaces HSBC Secure Pay, where cardholders were required to enter a Secure Pay password or answer additional security questions (Card Expiry Date, Date of Birth, and CVV2).

Safety tip: Never share your OTP with anyone.

Please make sure you keep your mobile number with us up to date. You may update your mobile number by:

1. Logging on to HSBC online banking with your Secure Key. Once logged on, click on your name on the upper right-hand corner of the screen, then select "Edit personal & contact details" (for bank account holders only).
2. Calling us at:
   • HSBC Credit Card customers: (02)8858-0000 from Metro Manila, +1-800-1-888-8555 domestic toll-free for calls outside Metro Manila through PLDT landlines, or (02)7976-8000 / +800-100-85-800 from overseas.
   • HSBC Premier customers: (02)8858-0800 from Metro Manila, +1-800-1-888-4722 domestic toll-free for calls outside Metro Manila through PLDT landlines, or (02)7976-8080 / +800-100-85-808 from overseas.
   • HSBC Advance / Personal Banking customers: (02)8858-0000 from Metro Manila, +1-800-1-888-8000 domestic toll-free for calls outside Metro Manila through PLDT landlines, or (02)7976-8000 / +800-100-85-800 from overseas.
3. Visiting the nearest HSBC branch (for bank account holders only).