Our branches are open but will have limited banking services during this time. The following services will be available in branch: all cash and check transactions, ATM, EasyPay services and Account tool collection (checkbooks, cards, PINs, security devices). However, our HSBC Savings Bank Rockwell branch will have limited banking services via its 24-hour banking service area covering ATMs (for cash withdrawal, balance inquires, transfers and bill payments) and EasyPay Machines (for deposit and payment transactions).

Updates on Banking Services

In view of the Stringent Social Distancing Measures in Metro Manila, the Bangko Sentral ng Pilipinas (Bangko Sentral) has announced shortened settlement hours for banking transactions starting 17 March 2020. This is to minimize exposure of Bangko Sentral personnel to health risks of COVID-19.

In addition, in line with the enhanced community quarantine, the PDS Group and the Philippine Clearing House Corporation (PCHC) announced that USD fund transfers via the Philippine Domestic Dollar Transfer System (PDDTS) will be suspended until further notice.

Please be guided by the adjusted cut-off times and available fund transfer services for select banking transactions listed below. For all other transactions, there is no change to current cut-off times and availability. You may view fund transfer cut-off and processing times herehere find more about funds transfer cut-off and processing time.

Unless absolutely necessary, we encourage you to carry out your everyday banking transactions in the safety of your homes by using your HSBC Online Banking or HSBC Mobile app.

Updated cut-off times and availability of select banking transactions starting 17 March 2020
Services Cut-off Time Starting 17 Mar 2020
Branch Services Branch Hours: 9:00 AM to 3:00 PM
PHP check deposit and encashment at branch counters and EasyPay machines

10:00 AM
Utility bills payment via online banking
3:00 PM
Updated cut-off times and availability of select banking transactions starting 17 March 2020
Services Branch Services
Cut-off Time Starting 17 Mar 2020 Branch Hours: 9:00 AM to 3:00 PM
Services PHP check deposit and encashment at branch counters and EasyPay machines

Cut-off Time Starting 17 Mar 2020 10:00 AM
Services Utility bills payment via online banking
Cut-off Time Starting 17 Mar 2020 3:00 PM
Outward Local Payments
Services Cut-off Time Starting 17 Mar 2020
PHP via PESONet 12:00 PM Available via online banking only*
PHP via Real-Time Gross Settlement (RTGS) Will not be available, please use PESONet via online banking*
USD via Local Payment Will not be available, as announced by PDS Group
USD via GSRT Will not be available, as announced by PDS Group
Outward Local Payments
Services PHP via PESONet
Cut-off Time Starting 17 Mar 2020 12:00 PM Available via online banking only*
Services PHP via Real-Time Gross Settlement (RTGS)
Cut-off Time Starting 17 Mar 2020 Will not be available, please use PESONet via online banking*
Services USD via Local Payment
Cut-off Time Starting 17 Mar 2020 Will not be available, as announced by PDS Group
Services USD via GSRT
Cut-off Time Starting 17 Mar 2020 Will not be available, as announced by PDS Group

*From the comfort and safety of your own home, you may continue to transfer Philippine Peso funds to other local bank accounts via PESONet – free of charge via online banking. For more details on how to make transfers online, please click here.

You may call the hotline +632-8858-0000 (HSBC credit card or HSBC Advance), +632-8858-0800 (HSBC Premier) or contact your Relationship Manager for assistance.

Banking at Home

You may manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app

pen and paper icon

Check and keep track of your finances

  • Accessing your account statements
  • Viewing your account balance
  • General account inquiries
  • Sending a Secure Message to HSBC
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Move money with ease

  • Transferring money to other banks
  • Paying your credit card, personal loan, home loan, asset link
  • Paying for other bills like Meralco, Globe, Smart, Maynilad, Manila Water, PLDT, Sky Cable, and others

To bank on the go, simply register for Online Banking and download the HSBC Mobile app today. We encourage you to visit our ways to bank page for more options to bank with us during this time.

Step 1: Register for HSBC Online Banking

Step 2: Download the HSBC Mobile app