Top of main content

Branch Advisory

All of our branches are open to serve you from Monday to Friday. Banking hours are from 9am to 3pm. We have reduced staff members physically present in our branches, as we continue to adopt skeletal operations to ensure their safety and that of our customers. Our ATM and EasyPay services remain available 24/7 and you may continue to manage your accounts from the safety and comfort of your home through our online banking and mobile banking app. Visit https://www.hsbc.com.ph/ways-to-bank/ to learn more ways to bank with HSBC.

Updates on Banking Services

The early cut-off times which have been implemented since the onset of the Enhanced Community Quarantine to Modified Enhanced Community Quarantine shall remain in effect during the General Community Quarantine period, starting June 1, 2020 and until further notice.

Please be guided by the adjusted cut-off times and available fund transfer services for select banking transactions listed below. There is no change to the current cut-off times and availability for all other transactions. Please click here to find more about fund transfer cut-off and processing times.

We continue to encourage you to carry out your everyday banking transactions from the safety of your homes by using your HSBC Online Banking or HSBC Mobile app.

Updated cut-off times and availability of select banking transactions until further notice
Services Cut-off Time
Branch Services
Branch Hours: 9:00 AM to 3:00 PM
PHP check deposit and encashment at branch counters and EasyPay machines
10:00 AM
Utility bills payment via online banking
3:00 PM
Updated cut-off times and availability of select banking transactions until further notice
Services Branch Services
Cut-off Time Branch Hours: 9:00 AM to 3:00 PM
Services PHP check deposit and encashment at branch counters and EasyPay machines
Cut-off Time 10:00 AM
Services Utility bills payment via online banking
Cut-off Time 3:00 PM
Outward Local Payments
Services Cut-off Time
PHP via PESONet 12:00 PM*
PHP via Real-Time Gross Settlement (RTGS) 12:00 PM
USD via Local Payment
11:00 AM
USD via GSRT
11:00 AM
Outward Local Payments
Services PHP via PESONet
Cut-off Time 12:00 PM*
Services PHP via Real-Time Gross Settlement (RTGS)
Cut-off Time 12:00 PM
Services USD via Local Payment
Cut-off Time 11:00 AM
Services USD via GSRT
Cut-off Time 11:00 AM

*You may continue to transfer Philippine Peso funds to other local bank accounts via PESONet - free of charge via online and mobile banking. For more details on how to make transfers online, please click here.

You may call the hotline +632-8858-0000 (HSBC credit card or HSBC Advance), +632-8858-0800 (HSBC Premier) or contact your Relationship Manager for assistance.

Banking at Home

You may manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app

pen and paper icon

Check and keep track of your finances

  • Accessing your account statements
  • Viewing your account balance
  • General account inquiries
  • Sending a Secure Message to HSBC
move money icon

Move money with ease

  • Transferring money to other banks
  • Paying your credit card, personal loan, home loan, asset link
  • Paying for other bills like Meralco, Globe, Smart, Maynilad, Manila Water, PLDT, Sky Cable, and others

To bank on the go, simply register for Online Banking and download the HSBC Mobile app today. We encourage you to visit our ways to bank page for more options to bank with us during this time.

Step 1: Register for HSBC Online Banking

Step 2: Download the HSBC Mobile app