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Faster access and more control

Fast access and control of your money whenever you need it, wherever you are*

As an HSBC Advance customer, you can do your day-to-day banking any time of the day or night. Secure online banking keeps you in control of your money, wherever you are in the world. You'll also enjoy round-the-clock phone banking support with a range of extra benefits such as a pre-qualified credit card, fee-free local ATM access, and real-time international fund transfer. Because if there's a way we can help, we will. 

*Applicable in HSBC countries/regions where regulations allow.

Multi-channel access

Online banking

  • No matter where you are, at home or abroad, HSBC online banking lets you access and take control of your finances with the utmost ease, convenience and security through up-to-date technology
  • Keep track of your transactions, transfer funds, pay bills and loads of other online features
  • As a customer with HSBC accounts in more than one country/region, you can benefit from full access to HSBC's Global View & Global Transfer services

Phone banking

  • Starting August 1, 2021: 24/7 Phone Banking service for emergencies such as lost/stolen card, card activation or security-related issues (please press *). Simply call our Customer Service Hotline at (02)8858-0000 or (02)7976-8000 or 1-800-888-000 (for PLDT users). For other matters, you may call us from 7:30AM to 9:30PM daily.

ATM banking

  • Extensive ATM network for easy access to all your banking accounts with the HSBC Advance Debit Card

HSBC Advance Visa Debit Card

Be recognized as one of our best customers worldwide. Get instant access to your savings and checking accounts.

  • All-in-one debit and ATM card
  • Get fee-free access to your local/foreign currency savings account at over 7,000 ATMs in the Philippines with a higher daily withdrawal limit of PHP 100,000
  • Instant access at over 1.2 million ATMs worldwide
  • Available in 11 foreign currencies*
  • Charge your purchases straight to your savings or checking account at any VISA or Bancnet affiliated merchants worldwide

*Cash withdrawn through ATMs in the Philippines shall be issued in Philippine notes. Foreign Exchange services are subject to Bangko Sentral ng Pilipinas's Regulations on Foreign Exchange Transactions.

HSBC Advance Visa Credit Card

Get rewarded faster when you shop online:

  • Get rewards 4x faster: Earn 4 Bonus Points for every PHP15 you spend on online purchases. What's more, you can earn 1 Bonus Point for every PHP15 spend on everything else.*
  • Earn 1 air mile for every PHP34 spend on online purchases (Asia Miles/ KrisFlyer Miles)*
  • Low finance charge rate of 3%
  • Free annual fee for a minimum of PHP200,000 annual spend for primary cardholders and PHP100,000 spend for supplementary cardholders
  • Year-round exclusive discounts and freebies via HSBC's home&Away Privilege Programme
  • 0% instalment: Enjoy 0% interest and flexible repayment terms of up to 24 months at participating establishments nationwide. Find out more.
  • 3% gas rebate when you gas up at Caltex. Get a 10% rebate on your first fuel purchase. Find out more.


Subject to HSBC Advance eligibility criteria.

*HSBC's Accelerated Rewards Terms and Conditions apply. Please refer to HSBC's Accelerated Rewards Terms & Conditions, HSBC's Credit Card Terms & Conditions and HSBC's Credit Card Rewards Terms & Conditions for more information.

Real-time Global View and Global Transfer

Global View and Transfers allows you to transfer money between your eligible international HSBC accounts in Global View.

  • Fast transfers- funds transfer immediately1 or on the same day between eligible HSBC accounts
  • Preferential rates on Foreign Exchange transactions
    • *NEW* Receive online funds transfer from family and friends2 (from third party HSBC accounts in HSBC Hong Kong and HSBC Malaysia3 and HSBC Singapore)
      - A fund transfer is completed via a simple 1-step process where your family member/friend enters payment details in a single screen and requiring minimum beneficiary information. They may select from any of the existing currencies supported by Global Transfer.
      - Premier customers can enjoy zero fee instant money transfers online from their HSBC HK/Malaysia/Singapore account to any HSBC Philippines Premier or Advance personal account. For Advance customers, they may check with their home country/region for the cost per transaction. No fee will be charged to the recipients.
      - Instant foreign currency to foreign currency exchange transfer is available 24/7. However, third currencies require rate offers during local trading hours and shall be processed during trading period of the currency. Foreign exchange fee transactions applies.
  • Fund transfers are available 24 hours a day, 7 days a week
  • Added peace of mind- all transfers are fully automated
  • Generous single transfer limit allows you to transfer larger amounts between your eligible accounts and benefit from our best rates

1Please check the supported currency list on our website for a full list of currencies eligible for instant transfers. Global Transfers in currencies other than those set out will be carried out on the same day, if instructions are submitted before the cut-off time. 

2With the enhanced Global Transfer features, HSBC Philippines can now receive funds from HSBC Hong Kong and HSBC Malaysia through online transfers. Global transfers have to be done by HSBC Premier or Advance customers of HSBC Hong Kong and HSBC Malaysia through their HSBC Internet Banking or Mobile Banking accounts.  For more information, customers may visit the HSBC Hong Kong or HSBC Malaysia websites.

3Senders from HSBC Malaysia can only transfer funds via Internet Banking.

Discover more from HSBC Advance

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Online tools designed to help you reach your goals.

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Tailored to your needs.

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Enjoy preferential rates and personalised rewards.

For inquiries or complaints, please call HSBC's Customer Service at (02) 8858-0000 or (02)7976-8000 from Metro Manila,

+1-800-1-888-8555 PLDT domestic toll-free, (International Access Code) + 800-100-85-800 international toll-free for selected countries/regions, or send an email to If you want to find out more about HSBC's customer feedback procedures, please visit

The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral) You may get in touch with the Bangko Sentral Consumer Protection and Market Conduct Office through their Email:; Webchat:; Facebook: or SMS: 021582277 (for Globe subscribers only).

Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email.