Text alerts

HSBC’s credit card text alerts is a service that allows HSBC credit cardholders to stay updated on their credit card transactions by instantly receiving free text message notifications every time they use their card. By default, we will send you a credit card text alert every time you make a successful transaction amounting to at least PHP1,000. You may change the minimum transaction amount by calling Customer Services at (02)8858-0000 or (02)7976-8000.

No registration is required. As an HSBC credit cardholder, you should automatically receive text alerts unless you have opted out of the service or your contact details are not updated. If you have opted out of the service and would like to turn it back on, please call Customer Services at (02)8858-0000 or (02)7976-8000. You may likewise call Customer Services to update your contact details.

Please call Customer Services at (02)8858-0000 or (02)7976-8000 immediately to report alerts for transactions you do not recognize.

We send an instant alert on successful completion of the transaction. The exact time for delivery of the alert to your mobile phone will depend on the service quality of your telecommunications service provider. In case of delay or non-receipt of the alert, please check with your mobile operator or you may likewise call Customer Services at (02)8858-0000 or (02)7976-8000.

HSBC credit cardholders will receive text alerts for all local or foreign currency transactions except for:

1. Annual fees
2. Finance charges
3. Late charges
4. Other credit card fees
5. Card Balance Transfer
6. Card Balance Conversion Plan
7. Cash Installment Plan

By default, we will send you a credit card text alert every time you make a successful transaction amounting to at least PHP1,000. You may change the minimum transaction amount by calling Customer Services at (02)8858-0000 or (02)7976-8000.

Yes, you may change the minimum transaction amount by calling Customer Services at (02)8858-0000 or (02)7976-8000.

You will automatically receive text alerts for all your HSBC credit cards. 

No, we will send text alerts to only one registered mobile number per cardholder. Primary and supplementary cardholders will each receive text alerts for qualified transactions made on their respective credit cards.

No, we will only send text alerts to the registered mobile number of the respective cardholder. We will send text alerts to the registered mobile number of the primary cardholder for qualified transactions made on the primary credit card. Likewise, we will send text alerts to the registered mobile number of the supplementary cardholder for qualified transactions made on the supplementary credit card.

Our credit card text alert service is a value-added service and is made available to our customers completely FREE of charge.

Any operating mobile phone should be able to receive text alerts granted that it is actively registered with a telecommunications service provider and in HSBC Philippines’ records. If you are travelling abroad, you will need to be subscribed to the international roaming facility provided by your telecommunications service provider to ensure uninterrupted text alerts; however, operator roaming charges may apply.

No, by default, we will send you text alerts whenever you make a successful transaction starting at PHP1,000 (or its foreign currency equivalent). You may change the minimum transaction amount by calling Customer Services at (02)8858-0000 or (02)7976-8000.

If you wish to stop receiving credit card text alerts, please call Customer Services at (02)8858-0000 or (02)7976-8000.

Please call Customer Services at (02)8858-0000 or (02)7976-8000 to start receiving credit card text alerts.

You may have stopped receiving credit card text alerts for any of the following reasons:

• You have changed your mobile number. Please call Customer Services at (02)8858-0000 or (02)7976-8000 to update your contact details.
• Your credit card transactions are lower than the default minimum transaction amount of PHP1,000 or the minimum transaction amount you have set. You may change the minimum transaction amount by calling Customer Services at (02)8858-0000 or (02)7976-8000.
• Your subscription with your telecommunications service provider may have been affected, which is out of the Bank’s control. Please contact your service provider for support.
• You are currently travelling abroad, and you may need to be subscribed to the international roaming facility provided by your telecommunications service provider to ensure uninterrupted text alerts. Operator roaming charges may apply.