HSBC text alerts

As an HSBC credit cardholder, you will automatically receive free round-the-clock text alerts whenever you make high-value purchases.

  • Be informed anytime, anywhere: Get instantly notified by text whenever and wherever you use your credit card for payments and cash advances.
  • Free and convenient: Absolutely no charges. No registration required.

To monitor all your credit card transactions with ease, register for HSBC online banking.

Getting started

HSBC credit cardholders automatically receive text alerts. By default, we notify you of using your:

  • HSBC Classic, Red, Gold and Advance credit card for transactions PHP8,000 and higher (or its foreign currency equivalent)
  • HSBC Platinum and Premier credit card for transactions PHP15,000 and higher (or its foreign currency equivalent)

To make sure you’re notified round-the-clock, please ensure your contact details are updated:

Call (02)8858-0000 or (02)7976-8000. Lines are open 24/7.

Update your contact details

Ensure you receive your text alerts. Here’s how: Call (02)8858-0000 or (02)7976-8000. Lines are open 24/7.

Report a transaction

Don’t recognize a transaction? Report it to HSBC’s Customer Services immediately and we’ll get to the bottom of it. Call (02)8858-0000 or (02)7976-8000. Lines are open 24/7.

Making changes

You can make the following changes to your text alert preferences:

  • Turning it OFF
  • Turning it back ON
  • Changing your minimum amount for text alerts

To change your credit card text alert preferences: 

Call (02)8858-0000 or (02)7976-8000. Lines are open 24/7.

Help & support

Any questions?

We’re here to help you should you have any questions about credit card text alerts. 

Frequently asked questions

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