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Customer guide
Learn more about HSBC products and services.
Feedback and Complaints
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Contact us
Find out how to call us, email us or write to us for any queries.
Report a lost or stolen card
Contact us immediately if your card has been lost or stolen.
FAQs
Read the answers to our customers' frequently asked questions.
Security centre
Learn about Secure Pay and other ways to stay secure when banking.
Security reminders
Reminders on how to deter fraud, protect your card and PIN, as well as ATM security.
Financial wellbeing
Explore our articles and top tips about financial security.
Online Banking
Get helpful information on everyday banking transactions with online banking.
Mobile Banking
Find out how to access and manage your HSBC Mobile Banking service quickly and securely.
For questions, feedback or complaints, call our Customer Service team on (02) 8858-0000 (or (02)7976 8000 from Metro Manila), +1 800 1 888 8555 PLDT domestic toll-free, or (International Access Code) +800 100 85 800 for international toll-free calls from selected countries and regions. You can also talk to us through Chat by selecting the icon at the bottom right of our homepage. Find out more about our customer feedback procedures.
The Hongkong and Shanghai Banking Corporation Limited is regulated by the Bangko Sentral ng Pilipinas. Visit the Bangko Sentral ng Pilipinas website.
Deposits are insured by PDIC up to PHP 1 million per depositor.
Note: Do not provide your account or credit card details or disclose confidential information or share banking instructions through chat.
