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Online banking lets you carry out most of your everyday transactions and more - whatever the time of day. Wherever there's an internet connection, you can log on securely and get your banking done.

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We’re changing the way you bank with us online

We’ve been redesigning our HSBC Online Banking platform to better suit your needs. The new look and enhancements will make online banking features simpler and easier to use. This is just the first of changes we plan to make to reinforce our commitment to giving you a better digital banking experience.

Find out what's changed

Why bank online?

Here are some of the key features of our online banking service¹:

All your accounts in one place

See a detailed view of your balance and transactions, for all your accounts.
Move money with ease

Whether you're transferring funds between your accounts or paying bills, online banking makes it simple. Conveniently transfer Philippine Peso funds to other local bank accounts via PESONet²– free of charge.
Pay bills online and get rewarded

With just a few clicks, pay bills to over 50 payee companies. You can even pay using your qualified HSBC credit card and earn Bonus Points to redeem rewards.
Switch to paperless

If you switch to online statements, you can view or download them whenever you want.
Security as standard

Log on and know that your accounts and transactions are safe.
International banking

If you're a Premier or Advance customer with accounts in other countries/regions, you can see them all side-by-side in online banking.

¹Access to HSBC Online Banking requires internet connection and is available in countries/regions where regulations allow.

²List of PESONet Participant Banks here.

Online banking security

Your safety is paramount to us. Our online banking service is protected by industry-leading security technologies, providing the strongest defence against unauthorised access. We offer two log-on options for your convenience.

Passwords

This allows you to log on with a user name and password. When you log on with passwords, you can carry out simple day-to-day banking tasks.

Secure Key

The Secure Key adds an extra layer of security to online banking. When you log on with a Secure Key, you get access to the full online banking service. If you need help with your HSBC Secure Key, read the FAQs.

Never lose a bank statement

Tired of misplacing your paperwork? Or are your financial files fit to burst? Switch to online statements and you'll never have to physically file your bank statements again. Once you opt-in, you can quickly and securely access digital copies of your statements any time.

Digital bank statements are in the same format as hardcopies. The only thing that changes is the way you view or receive them. And if you ever need a paper copy of a statement, you can give us a call or visit your branch to request one. Need some help with your statements? See our online statement FAQ.

Compare service features

Depending on how you log on to online banking, you'll have access to different services. Compare the top features and their log on methods here.
Features	Passwords	Security Key
View account summary, transactions and history	YES	YES
Open new account or time deposit	NO	YES
Update time deposit maturity instruction	NO	YES
Pay bills to companies	YES	YES
Move money between your local HSBC accounts	YES	YES
Move money to new payee	NO	YES
Move money to saved payee	YES	YES
Manage future-dated or recurring payments	YES	YES
Global View	YES	YES
Global Transfer	NO	YES
Add or remove linked account in Global View	NO	YES
Change online banking limits (decrease only)	YES	YES
Set up online statements	YES	YES
View and download online statements	YES	YES
Set up or change SMS alerts	YES	YES
Read message from HSBC	YES	YES
Send message to HSBC	NO	YES
Change password or password reset questions	NO	YES
Change personal details	NO	YES
Request replacement PIN	NO	YES
Order a chequebook	NO	YES

Depending on how you log on to online banking, you'll have access to different services. Compare the top features and their log on methods here.
Features	View account summary, transactions and history
Passwords	YES
Security Key	YES

Features	Open new account or time deposit
Passwords	NO
Security Key	YES

Features	Update time deposit maturity instruction
Passwords	NO
Security Key	YES

Features	Pay bills to companies
Passwords	YES
Security Key	YES

Features	Move money between your local HSBC accounts
Passwords	YES
Security Key	YES

Features	Move money to new payee
Passwords	NO
Security Key	YES

Features	Move money to saved payee
Passwords	YES
Security Key	YES

Features	Manage future-dated or recurring payments
Passwords	YES
Security Key	YES

Features	Global View
Passwords	YES
Security Key	YES

Features	Global Transfer
Passwords	NO
Security Key	YES

Features	Add or remove linked account in Global View
Passwords	NO
Security Key	YES

Features	Change online banking limits (decrease only)
Passwords	YES
Security Key	YES

Features	Set up online statements
Passwords	YES
Security Key	YES

Features	View and download online statements
Passwords	YES
Security Key	YES

Features	Set up or change SMS alerts
Passwords	YES
Security Key	YES

Features	Read message from HSBC
Passwords	YES
Security Key	YES

Features	Send message to HSBC
Passwords	NO
Security Key	YES

Features	Change password or password reset questions
Passwords	NO
Security Key	YES

Features	Change personal details
Passwords	NO
Security Key	YES

Features	Request replacement PIN
Passwords	NO
Security Key	YES

Features	Order a chequebook
Passwords	NO
Security Key	YES

Get started with online banking

New to online banking?

If you've never used the service, you need to register first.

Already registered?

If you're already registered for online banking, you can log on now.

Log on to online banking This link will open in a new window

Thinking of going mobile?

If you already use Personal Internet Banking you can also use mobile banking for free, with options for accessing your account from a wide range of phones and tablets.

Download now to stay on top of your finances even when you're on the go.

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Download the hsbc mobile banking app on the app store

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Frequently asked questions

To search for a specific transaction, select the magnifying glass above your account transaction list. Search can only find banking transactions made in the last 3 months, and credit card transactions made in the last 12 months.

To view your historic statements, select the account from your accounts list, then the 'Manage' menu above your transaction list. Select 'View and print statements' from the drop-down menu.

Your recent transactions can be downloaded into CSV format, which allows them to work with other programs such as Microsoft Excel. Select the 'Download' button located beneath your transactions.

Historic statements are available to view online or download as a PDF only.

If you forgot your password, select, 'forgotten password' on the password screen to retrieve it. If you enter your password incorrectly too many times, you'll need to follow the prompts to reset your password.

On your online banking homepage, first select the account you want to make the payment from. Then select the 'Move money' button above your transaction list.

From there, you can select payees you've paid in the past. Or you can set up a new payee by selecting the 'New payee' tab. Select 'Person' if you're transferring money to an account at a local or international bank. If you're paying a bill to a company on our bill payment merchant list, select the 'Company' tab and search for the company.