Terms and Conditions LoungeKey™ Airport Lounge Access (“LoungeKey”)
- You must hold a valid HSBC Premier Credit Card issued by HSBC Bank in the Philippines. No other cards are eligible.
- Each Primary or Supplementary HSBC Premier Credit Cardholder and accompanying guest/s is entitled to access participating LoungeKey Airport Lounges at the current cost of USD32 per person, per visit (or equivalent overseas value).
- Visit charges for accompanying guests will be debited to your HSBC Premier Credit Card. Visits are currently charged at USD32 per person, per visit. (Or equivalent overseas value).
- The cost must be paid using the HSBC Premier Credit Card.
- Access to the lounges for children for such visits varies across the lounges and the LoungeKey customer is advised to check the individual lounge description before travelling.
- Use of LoungeKey is not transferrable and LoungeKey customers may only use LoungeKey whilst holding a valid HSBC Premier Credit Card unless notified otherwise. The LoungeKey program may not be used by any person other than the eligible LoungeKey customer.
- Admittance to a participating lounge is conditional upon presentation of an eligible HSBC Premier Credit Card and identify yourself as a LoungeKey customer at the lounge reception, together with a form of personal identification such as a passport or national identity card.
- In the event that you cancel your HSBC Premier Credit Card, LoungeKey access will be cancelled from the effective date of that cancellation.
- HSBC and LoungeKey will not be liable to you and/or any third party for compensation or damages once you and/or any third party have been admitted to a participating lounge provided by the LoungeKey Airport Lounge Access service.
- HSBC and LoungeKey will not be liable to you and/or any third party for compensation or damages of any sort as a result of a termination of the LoungeKey service which occurs as a result of
a. The termination of your HSBC Premier Credit Card agreement; or
b. The termination of the agreement between HSBC and LoungeKey to provide airport lounge access as an HSBC Premier Customer benefit, in accordance with these terms.
- For any lost, stolen or damaged HSBC Premier Credit Cards please call the 24-hour Premier hotline at (02) 8858-0800 from Metro Manila, +1-800-1-888-4722 for calls outside Metro Manila through PLDT landlines, or (02) 7976-8080 or +800-100-85-808 from overseas. Please refer to www.hsbc.com.ph/contactus for international toll-free numbers. HSBC shall not be liable for any inability of a LoungeKey customer to access any LoungeKey lounge during any period that any HSBC Premier Credit Card is being replaced.
- By using LoungeKey, each Cardholder agrees to and accepts the LoungeKey Conditions of Use. The Conditions of use and additional information can be found online at www.loungekey.com/hsbcph.The LoungeKey Conditions of Use will prevail over any other terms and conditions provided to you in relation to the use of LoungeKey.
- LoungeKey reserves the right at all times to make any changes to the Conditions of Use subject to giving you reasonable notice, via HSBC, as appropriate in the circumstances.
- In case of dispute related to Cardholder’s eligibly, HSBC’s decision will prevail.