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Secure Pay FAQs

General information

What is HSBC Secure Pay?

HSBC Secure Pay is a secure online shopping service powered by Verified by Visa and MasterCard® SecureCode™ that provides you with a personal password for your HSBC Credit Cards, giving you added assurance that only you can use your HSBC Credit Card to make purchases over the internet. 

How does HSBC Secure Pay work?

  1. For registered Secure Pay users, you can shop online at participating merchants and pay with your HSBC Credit Card, which you have registered for HSBC Secure Pay*
  2. Verify that the authentication screen is genuine by checking that the personal message is the one you created at the time of registration.
  3. Enter your password to authenticate the transaction and complete your online purchase.
  4. Due to a system update in Secure Pay function, no new registration will be processed for Secure Pay.

 

* If you have not registered for HSBC Secure Pay services, we can exceptionally process your payment if you successfully pass our conditional authentication by providing your personal information.

Registering to HSBC Secure Pay

Using HSBC Secure Pay What are the browser requirements for using this service?

You need to install Microsoft Internet Explorer version 4.0 or above, Netscape Netvigator 4.0 or above. 

What is a Personal Assurance Message (PAM) / Personal Greeting?

When you registered for HSBC Secure Pay either via Verified by Visa or Mastercard® SecureCode™, you were asked to create a Personal Assurance Message (PAM) or Personal Greeting respectively. When you pay online, always look for your personal message to ensure that you're using the genuine HSBC's Verified by Visa or MasterCard SecureCode

Can I still shop online if I have not registered for this service?

You will be able to shop online using your HSBC Card even if you have not registered for HSBC Verified by Visa /Mastercard® SecureCode™ services. However we will only process your payment if you successfully pass our conditional authentication by providing your correct personal details when prompted. Click here for more details on making online purchases.

I have not registered for this service, and I receive an error message every time I attempt an online purchase. What should I do?

Please contact our Call Centre at (02)8858-0000 or (02)7976-8000 or (for PLDT users)1-800-888-0000 

Where can I shop with HSBC's secure online shopping service?

You can shop online at any store that displays the Verified by Visa or MasterCard® SecureCode™ symbols.

How will the online store know that I am a registered user of this service?

Participating online stores will recognize your Visa or Mastercard® number if you have registered it for HSBC Secure Pay.

Customer Services

What if I forget my Secure Pay password?

Effective May 24, 2020, if your password gets locked or for any password concerns,  you can call our hotline at +63(2) 8858-0000 or +63(2) 8858-0800 for HSBC Premier customers. 

I am a primary cardholder and I entered my Secure Pay password several times erroneously and now it’s locked. What do I do now?

Effective May 24, 2020, if your password gets locked or for any password concerns,  you can call our hotline at +63(2) 8858-0000 or +63(2) 8858-0800 for HSBC Premier customers.